TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome! My experience with Turbo Tax has been awesome! I have used this product for many years. I wouldn't feel comfortable with any other tax product. I really like all the prompts and more in-depth information.
Date published: 2022-04-11
Rated 4 out of 5 by from It got the job done. Usually, a great experience. This time around my children are working and I wish Turbo Tax would ask specific questions about that on your return to make it easier to plug in the schedule C information. I bought the business version, but it still felt complicated because they don't own a business, but work side jobs getting paid through a cash app.
Date published: 2022-04-11
Rated 5 out of 5 by from Assistance from Live Chat (Deborah) Ms. Deborah, provided excellent customer service. She ensured that she stayed on the live chat and ensure that my matter was handle professionally and efficiently Thank you again.
Date published: 2022-04-11
Rated 3 out of 5 by from NEW CHARGE this is the first time that after purchasing the deluxe version including the state return, i was charged an additional 25.00 to e file the state return.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is fairly easy Some items are still slightly hard to understand. A little more explanation would go a long way.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use I have used TurboTax 7 years in a row and hope to continue to use it
Date published: 2022-04-11
Rated 5 out of 5 by from was easy to use Turbo Tax has been easy to use, it calculates everything and can transfer info for the following year. I have used Turbo Tax for several years. I like it!
Date published: 2022-04-11
Rated 4 out of 5 by from If TurboTax could change one thing... Overall I was pretty happy with my TurboTax experience. I used a free version through my credit union to file a pretty simple Federal and State return and it was reasonably intuitive to use. However I have one big complaint that may prevent me from using it again if this is not resolved. There needs to be a way you can indicate if you want to take the Standard Deduction instead of Itemizing. I had done my own calculations in advance and already knew that the Standard Deduction was the way to go. But the software makes you fill out all the itemized information first before it finally tells you what you already know. I have a number of charitable contributions and it is incredibly tedious and time-consuming to enter all those details, knowing the whole time that it is not necessary.
Date published: 2022-04-11
Rated 3 out of 5 by from state filing has been made harder in order to file for a check, it was very unclear what to do for state return. I then opted to pay for e-filing and took me two payments to be able to do so
Date published: 2022-04-11
Rated 5 out of 5 by from Great program that makes doing taxes effortless. I've been using Turbo Tax for over 5 years because the directions are so easy to follow. Electronic filing is the best!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8130
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome! My experience with Turbo Tax has been awesome! I have used this product for many years. I wouldn't feel comfortable with any other tax product. I really like all the prompts and more in-depth information.
Date published: 2022-04-11
Rated 4 out of 5 by from It got the job done. Usually, a great experience. This time around my children are working and I wish Turbo Tax would ask specific questions about that on your return to make it easier to plug in the schedule C information. I bought the business version, but it still felt complicated because they don't own a business, but work side jobs getting paid through a cash app.
Date published: 2022-04-11
Rated 5 out of 5 by from Assistance from Live Chat (Deborah) Ms. Deborah, provided excellent customer service. She ensured that she stayed on the live chat and ensure that my matter was handle professionally and efficiently Thank you again.
Date published: 2022-04-11
Rated 3 out of 5 by from NEW CHARGE this is the first time that after purchasing the deluxe version including the state return, i was charged an additional 25.00 to e file the state return.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is fairly easy Some items are still slightly hard to understand. A little more explanation would go a long way.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use I have used TurboTax 7 years in a row and hope to continue to use it
Date published: 2022-04-11
Rated 5 out of 5 by from was easy to use Turbo Tax has been easy to use, it calculates everything and can transfer info for the following year. I have used Turbo Tax for several years. I like it!
Date published: 2022-04-11
Rated 4 out of 5 by from If TurboTax could change one thing... Overall I was pretty happy with my TurboTax experience. I used a free version through my credit union to file a pretty simple Federal and State return and it was reasonably intuitive to use. However I have one big complaint that may prevent me from using it again if this is not resolved. There needs to be a way you can indicate if you want to take the Standard Deduction instead of Itemizing. I had done my own calculations in advance and already knew that the Standard Deduction was the way to go. But the software makes you fill out all the itemized information first before it finally tells you what you already know. I have a number of charitable contributions and it is incredibly tedious and time-consuming to enter all those details, knowing the whole time that it is not necessary.
Date published: 2022-04-11
Rated 3 out of 5 by from state filing has been made harder in order to file for a check, it was very unclear what to do for state return. I then opted to pay for e-filing and took me two payments to be able to do so
Date published: 2022-04-11
Rated 5 out of 5 by from Great program that makes doing taxes effortless. I've been using Turbo Tax for over 5 years because the directions are so easy to follow. Electronic filing is the best!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8130