TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from No customer service I was supposed to have two phone calls from Carol. Never happened. My main concern was the $20k in milage I was hoping to get. It was not explained to me so that I understood, instead a bunch of jargon terms that I'm not familiar with were texted to me in an attempt to explain. Still no phone conversation. They continued with my return and finished it without reconciliation. I had already finished my return when I sought help to find the money for my mileage. I feel I was roped into paying for something I didn't need. That's an extra $200 taken from my return that I desperately need right now. Apparently their computer failed and they had to wait over a week for a replacement so that they could continue working. When I answered the phone for our original conversation, I should have hung up when they didn't know how to use their headset and was eating yogurt I was told. No sense of professionalism or customer service. Just because you are working from home is no excuse to drop the ball and give a poor experience and service to paying customers.
Date published: 2021-03-04
Rated 5 out of 5 by from Excellent Program - Easy to Work With Very through in walking through if needed. Great in previous year transfer especially with figures that really need tracking.
Date published: 2021-03-04
Rated 5 out of 5 by from is to easy. is very simple to understand, and filled the best is paperless
Date published: 2021-03-04
Rated 5 out of 5 by from turbo is good didn't need help but you can click on the help button and someone will help you.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTaxCCC Easy to use. No questions. Much like 2019 version.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is awesome. I used Turbo Tax Premier to complete my federal tax return and used Turbo Tax to complete my state return.
Date published: 2021-03-04
Rated 3 out of 5 by from 2021 Version Screens not Working Several screens did not work this year with a new laptop: Entering a license key, Search, Pay for E-file, etc. Had to keep changing the screen resolution to get screens to work.
Date published: 2021-03-04
Rated 4 out of 5 by from TurboTax Great program but a few minor problems. Some entries can not be made on the quick form and I have to go to the tax form to supply info. Also, many times, when I enter data and the computer processes it, the forms do not automatically come back up. I have to click on TurboTax to get the forms to re-appear.
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax is great great service, i like the how fast i'm contacted when something needs to be fixed also.
Date published: 2021-03-04
Rated 5 out of 5 by from great job thank you for making a very comprehensive application,,
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8125
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from No customer service I was supposed to have two phone calls from Carol. Never happened. My main concern was the $20k in milage I was hoping to get. It was not explained to me so that I understood, instead a bunch of jargon terms that I'm not familiar with were texted to me in an attempt to explain. Still no phone conversation. They continued with my return and finished it without reconciliation. I had already finished my return when I sought help to find the money for my mileage. I feel I was roped into paying for something I didn't need. That's an extra $200 taken from my return that I desperately need right now. Apparently their computer failed and they had to wait over a week for a replacement so that they could continue working. When I answered the phone for our original conversation, I should have hung up when they didn't know how to use their headset and was eating yogurt I was told. No sense of professionalism or customer service. Just because you are working from home is no excuse to drop the ball and give a poor experience and service to paying customers.
Date published: 2021-03-04
Rated 5 out of 5 by from Excellent Program - Easy to Work With Very through in walking through if needed. Great in previous year transfer especially with figures that really need tracking.
Date published: 2021-03-04
Rated 5 out of 5 by from is to easy. is very simple to understand, and filled the best is paperless
Date published: 2021-03-04
Rated 5 out of 5 by from turbo is good didn't need help but you can click on the help button and someone will help you.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTaxCCC Easy to use. No questions. Much like 2019 version.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is awesome. I used Turbo Tax Premier to complete my federal tax return and used Turbo Tax to complete my state return.
Date published: 2021-03-04
Rated 3 out of 5 by from 2021 Version Screens not Working Several screens did not work this year with a new laptop: Entering a license key, Search, Pay for E-file, etc. Had to keep changing the screen resolution to get screens to work.
Date published: 2021-03-04
Rated 4 out of 5 by from TurboTax Great program but a few minor problems. Some entries can not be made on the quick form and I have to go to the tax form to supply info. Also, many times, when I enter data and the computer processes it, the forms do not automatically come back up. I have to click on TurboTax to get the forms to re-appear.
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax is great great service, i like the how fast i'm contacted when something needs to be fixed also.
Date published: 2021-03-04
Rated 5 out of 5 by from great job thank you for making a very comprehensive application,,
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8125