TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Neicey92 from
8 years a customer
Been using Turbotax for 8 years. Its even more convenient and helpful than its ever been. So easy to use and doesn't take that long at all. Would highly recommend to first time tax filers or peoole looking for a new way to file.
Date published: 2023-04-18
Rated 2 out of 5 by
Kate65543 from
Extra fees are just around the corner
You think you'll be filing for free and then "Oh, we don't do that part for free, sorry, pay $60 if you want it"
Date published: 2023-04-18
Rated 4 out of 5 by
Aldenator from
Worked OK
Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by
JFB6851 from
My Review
Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by
Hellope from
Frustrating
Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by
MICHIGAN 1997 from
Excellent
Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by
hotcitylito from
Great
Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by
janc666 from
t tax is awesome
turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
Rated 5 out of 5 by
Duartemonrovia from
made it very easy to do
They made it real easy to use, and if you make a mistake you can go back.
Date published: 2023-04-18
Rated 2 out of 5 by
MorganK34 from
Easy to use - EXPENSIVE
Filing was easy enough, but there are a lot of hidden expenses. I thought I was paying $59 and by then end of it, I paid $239. I don't even understand where all the fees came from. But, it was easier to agree to the extra cost than to start over. Pretty frustrating.
All TurboTax® Offerings Reviews - Page 812
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Neicey92 from
8 years a customer
Been using Turbotax for 8 years. Its even more convenient and helpful than its ever been. So easy to use and doesn't take that long at all. Would highly recommend to first time tax filers or peoole looking for a new way to file.
Date published: 2023-04-18
Rated 2 out of 5 by
Kate65543 from
Extra fees are just around the corner
You think you'll be filing for free and then "Oh, we don't do that part for free, sorry, pay $60 if you want it"
Date published: 2023-04-18
Rated 4 out of 5 by
Aldenator from
Worked OK
Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by
JFB6851 from
My Review
Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by
Hellope from
Frustrating
Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by
MICHIGAN 1997 from
Excellent
Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by
hotcitylito from
Great
Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by
janc666 from
t tax is awesome
turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
Rated 5 out of 5 by
Duartemonrovia from
made it very easy to do
They made it real easy to use, and if you make a mistake you can go back.
Date published: 2023-04-18
Rated 2 out of 5 by
MorganK34 from
Easy to use - EXPENSIVE
Filing was easy enough, but there are a lot of hidden expenses. I thought I was paying $59 and by then end of it, I paid $239. I don't even understand where all the fees came from. But, it was easier to agree to the extra cost than to start over. Pretty frustrating.
All TurboTax® Offerings Reviews - Page 812
Date published: 2023-04-18