TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 1 out of 5 by
small bills from
Turbotax is poor for cryptocurrency
Turbotax is poor for reporting cryptocurrency gains/losses. When I search the blogs/websites, I see that may other people have same problems as me. Plus, there are messages saying that you need the "online" version of Turbotax to be able to download data from cryptocurrency companies. To have a difference between the CD and online versions of Turbotax is totally unacceptable.
Date published: 2022-03-20
Rated 5 out of 5 by
DSFT from
This software works wonders!
Used the software to walk me through and finished my return in record time!
Date published: 2022-03-20
Rated 5 out of 5 by
Linryn from
Easy to use
Jena was fantastic, without her I would never have gotten to complete my taxes!
Date published: 2022-03-20
Rated 5 out of 5 by
ANEUDY from
EASY
EASY AND HELPHUL. SHOWS YOU EVERY MISTAKE YOU DO AND HOW TO SOLVE IT
Date published: 2022-03-20
Rated 1 out of 5 by
BusinessOwnerLucyLou from
Software is great, live "experts" are useless
Four hours and four people later (3 of whom were supposed to be "self-empl tax experts") I still do not have an answer about where to put employer's HSA contribution on Schedule C. Everyone's been nice & tried hard but they are simply not tax professionals in any meaningful sense. They gave me links to unvetted third-party CPA firm's sites (!), kept trying to answer a different question about HSA W2 reporting and sent me TT Community links about THAT question, their questions made it clear they don't really understand business expenses even conceptually, and I actually ended up sending *them* IRS links. They finally escalated again but 24 hours later I still do not have the promised email answer. I would never pay for this again. Lesson learned.
Date published: 2022-03-20
Rated 5 out of 5 by
Dyro7 from
Very Efficient and Intuitive
I've used turbo tax for years now. It's user friendly and has helped me get good returns each year. I highly recommend this software.
Date published: 2022-03-20
Rated 4 out of 5 by
DTodd60 from
First Time Turbo Tax User
We decided to start doing our own taxes after many years of using a tax preparer to save money on the preparation fees. The Turbo Tax program was fairly straightforward. I was glad that my previous tax filing could be imported for additional accuracy. We had difficulty with estimated taxes for federal and state as we are newly retired and not sure what we needed to do. Hopefully by next year we will have this figured out with the help of the Turbo Tax program.
Date published: 2022-03-20
Rated 4 out of 5 by
llewis75 from
I love turbo tax. I have used it forever.
This was my 1st time to file a company return by myself and for myself. It was difficult and a little confusing but got through it and found a number to call finally to get some confirmations at the end and walk through the final steps.
Date published: 2022-03-20
Rated 5 out of 5 by
WEANERDOG from
EXELLENT EXPERIENCE
FILING MY TAXES THROUGH TUBO TAX WAS QUICK AND EASY (A ONE ARMED MONKEY COULD DO IT !!!) I HAD TO ASK A QUESTION AND CHOSE TO DO IT BY PHONE VIA "LIVE CHAT" AND THE SUPPORT AGENT WAS VERY HELPFUL AND PROFESSIONAL !!
Date published: 2022-03-20
Rated 5 out of 5 by
aeng from
Quick and easy
Having all prior information saved made this very fast and simple.
All TurboTax® Offerings Reviews - Page 8097
Date published: 2022-03-20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
small bills from
Turbotax is poor for cryptocurrency
Turbotax is poor for reporting cryptocurrency gains/losses. When I search the blogs/websites, I see that may other people have same problems as me. Plus, there are messages saying that you need the "online" version of Turbotax to be able to download data from cryptocurrency companies. To have a difference between the CD and online versions of Turbotax is totally unacceptable.
Date published: 2022-03-20
Rated 5 out of 5 by
DSFT from
This software works wonders!
Used the software to walk me through and finished my return in record time!
Date published: 2022-03-20
Rated 5 out of 5 by
Linryn from
Easy to use
Jena was fantastic, without her I would never have gotten to complete my taxes!
Date published: 2022-03-20
Rated 5 out of 5 by
ANEUDY from
EASY
EASY AND HELPHUL. SHOWS YOU EVERY MISTAKE YOU DO AND HOW TO SOLVE IT
Date published: 2022-03-20
Rated 1 out of 5 by
BusinessOwnerLucyLou from
Software is great, live "experts" are useless
Four hours and four people later (3 of whom were supposed to be "self-empl tax experts") I still do not have an answer about where to put employer's HSA contribution on Schedule C. Everyone's been nice & tried hard but they are simply not tax professionals in any meaningful sense. They gave me links to unvetted third-party CPA firm's sites (!), kept trying to answer a different question about HSA W2 reporting and sent me TT Community links about THAT question, their questions made it clear they don't really understand business expenses even conceptually, and I actually ended up sending *them* IRS links. They finally escalated again but 24 hours later I still do not have the promised email answer. I would never pay for this again. Lesson learned.
Date published: 2022-03-20
Rated 5 out of 5 by
Dyro7 from
Very Efficient and Intuitive
I've used turbo tax for years now. It's user friendly and has helped me get good returns each year. I highly recommend this software.
Date published: 2022-03-20
Rated 4 out of 5 by
DTodd60 from
First Time Turbo Tax User
We decided to start doing our own taxes after many years of using a tax preparer to save money on the preparation fees. The Turbo Tax program was fairly straightforward. I was glad that my previous tax filing could be imported for additional accuracy. We had difficulty with estimated taxes for federal and state as we are newly retired and not sure what we needed to do. Hopefully by next year we will have this figured out with the help of the Turbo Tax program.
Date published: 2022-03-20
Rated 4 out of 5 by
llewis75 from
I love turbo tax. I have used it forever.
This was my 1st time to file a company return by myself and for myself. It was difficult and a little confusing but got through it and found a number to call finally to get some confirmations at the end and walk through the final steps.
Date published: 2022-03-20
Rated 5 out of 5 by
WEANERDOG from
EXELLENT EXPERIENCE
FILING MY TAXES THROUGH TUBO TAX WAS QUICK AND EASY (A ONE ARMED MONKEY COULD DO IT !!!) I HAD TO ASK A QUESTION AND CHOSE TO DO IT BY PHONE VIA "LIVE CHAT" AND THE SUPPORT AGENT WAS VERY HELPFUL AND PROFESSIONAL !!
Date published: 2022-03-20
Rated 5 out of 5 by
aeng from
Quick and easy
Having all prior information saved made this very fast and simple.
All TurboTax® Offerings Reviews - Page 8097
Date published: 2022-03-20