TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use Asked all the right questions and easy to navigate
Date published: 2022-04-08
Rated 4 out of 5 by from awesome it was fine, easy, mostly straight forward, reviewable
Date published: 2022-04-08
Rated 5 out of 5 by from Great way to file both State and Federal taxes No hiccups, just a great service. I’ve used this 3 times now.
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is the way to go! I've used TurboTax for years. It's always been easy to use. Step-by-step, easy to read forms and full of help and tooltips every step of the way.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbtax is the best! Great! 10/10 loved it super easy took 30 minutes very explanatorily
Date published: 2022-04-08
Rated 4 out of 5 by from Once I got it loaded it worked great The compatibility with my MAC WAS AN ISSUE. ONCE I WAS ABLE TO LOAD IT, IT WORKED FINE.
Date published: 2022-04-08
Rated 2 out of 5 by from Turbo tax charges you unreasonable fees Don't get me wrong, I appreciate turbo tax because of the user friendly set up. But I was told turbo tax would take $54 from my return, but instead took $191 without warning. I'm frustrated.
Date published: 2022-04-08
Rated 3 out of 5 by from Some Good, Some Not-So-Good In general, pretty good with a couple of caveats... 1. Filling in the W2 information is PAINFUL! Leaving one box & clicking in the next box causes the app to lock up and spin for 60 to 90 seconds before letting you type in the next box. 2. During the review, you get strange errors. The errors have nothing to do with anything I put in and nothing that I saw during the process of completing the forms (via the "walk me through" interview). This happened in both the Federal and the DC returns. The rest of the process worked fine.
Date published: 2022-04-08
Rated 2 out of 5 by from There's got to be something better... Constant/repeated upselling for more expensive products. TurboTax askes you if you want to start where you left off, but then takes you to the beginning anyway. Once you've created a tax form (in the background) it's very difficult to delete it if it isn't correct/necessary. Intuit is constantly asking for opt-ins so they can sell ALL of your financial info to who knows who. TurboTax askes for your drivers license info and doesn't explain why they're asking for it. (It's another data grab, I suspect.) Outrageous 2.49% fee for paying taxes due with a credit card.
Date published: 2022-04-08
Rated 4 out of 5 by from Review 2022 So far so good but have not seen results yet. Standby.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 8082
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Asked all the right questions and easy to navigate
Date published: 2022-04-08
Rated 4 out of 5 by from awesome it was fine, easy, mostly straight forward, reviewable
Date published: 2022-04-08
Rated 5 out of 5 by from Great way to file both State and Federal taxes No hiccups, just a great service. I’ve used this 3 times now.
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is the way to go! I've used TurboTax for years. It's always been easy to use. Step-by-step, easy to read forms and full of help and tooltips every step of the way.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbtax is the best! Great! 10/10 loved it super easy took 30 minutes very explanatorily
Date published: 2022-04-08
Rated 4 out of 5 by from Once I got it loaded it worked great The compatibility with my MAC WAS AN ISSUE. ONCE I WAS ABLE TO LOAD IT, IT WORKED FINE.
Date published: 2022-04-08
Rated 2 out of 5 by from Turbo tax charges you unreasonable fees Don't get me wrong, I appreciate turbo tax because of the user friendly set up. But I was told turbo tax would take $54 from my return, but instead took $191 without warning. I'm frustrated.
Date published: 2022-04-08
Rated 3 out of 5 by from Some Good, Some Not-So-Good In general, pretty good with a couple of caveats... 1. Filling in the W2 information is PAINFUL! Leaving one box & clicking in the next box causes the app to lock up and spin for 60 to 90 seconds before letting you type in the next box. 2. During the review, you get strange errors. The errors have nothing to do with anything I put in and nothing that I saw during the process of completing the forms (via the "walk me through" interview). This happened in both the Federal and the DC returns. The rest of the process worked fine.
Date published: 2022-04-08
Rated 2 out of 5 by from There's got to be something better... Constant/repeated upselling for more expensive products. TurboTax askes you if you want to start where you left off, but then takes you to the beginning anyway. Once you've created a tax form (in the background) it's very difficult to delete it if it isn't correct/necessary. Intuit is constantly asking for opt-ins so they can sell ALL of your financial info to who knows who. TurboTax askes for your drivers license info and doesn't explain why they're asking for it. (It's another data grab, I suspect.) Outrageous 2.49% fee for paying taxes due with a credit card.
Date published: 2022-04-08
Rated 4 out of 5 by from Review 2022 So far so good but have not seen results yet. Standby.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 8082