TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
GeoWestLB from
Turbo Tax
The entire process was easy to use and tax assist as well as tax expert were extremely helpful in completing all documentation
Date published: 2022-04-11
Rated 1 out of 5 by
null from
sneaky hidden fees for filing on your own
constantly pop ups trying to get you to pay for service upgrades, and will charge you 44 dollars extra to enter your 1099 for unemployment, which is 2 lines of information. filed with them anyways since i was already so deep into it
Date published: 2022-04-11
Rated 4 out of 5 by
Fine22 from
good but confusing at times
Overall good and helpful everything can be compared year to year. But you can't see things easy unless you've paid. I thought i was paid but hadn't paid my state fee yet. So it took me more than 30 minutes with a live agent to figure that out. Then, two CPAs were fairly unhelpful knowing how to correctly file my self employed retirement income, two and a half hours resulting in them telling me to review the IRS worksheet. They were helpful and friendly but their resources came up short. And that's after they spoke with higher ups.
Date published: 2022-04-11
Rated 3 out of 5 by
real name from
took me hours
It was as easy as I thought it would be. Charged for a extra download and to file state taxes, and it was rejected and had to mail instead of efile. I paid 25 each lost 50.00
Date published: 2022-04-11
Rated 1 out of 5 by
natasha23 from
WHY AM I PAYING FOR THIS
I ONLY MADE NET $25,000 LAST YEAR AND THEY ARE MAKING ME PAY? THEY ARE MAKING THE POOR POORER. IT'S SO RIDICULOUS TO GATEKEEP THIS RESOURCE FROM PEOPLE WHO REALLY NEED IT. I COULD PAY LESS FOR AN ACCOUNTANT TO DO MY TAXES.
Date published: 2022-04-11
Rated 2 out of 5 by
Doorknob122345543 from
More work than advertised
More complicated process. Went through baby steps/hoops on items that could’ve been done the same day.
Date published: 2022-04-11
Rated 5 out of 5 by
Johophus from
Turbo Tax gets it done
I have used Turbo Tax before but this is my first time doing it online. did not have easy access to previously submitted TT, but flowed very nicely once I got into it.
Date published: 2022-04-11
Rated 5 out of 5 by
JIL247 from
awesome!
WONDERFUL, EASY, GREAT, SUPERB, BEST TAX PREPARER EVER!!!!
Date published: 2022-04-11
Rated 1 out of 5 by
annoyed at this product from
turbo tax state was bad programming
to pay for state to submit electronically, i had to move my task bar from the bottom on my laptop to the side.... REALLY?
Date published: 2022-04-11
Rated 4 out of 5 by
R BLANCO from
SIMPLE
SIMPLE AND EASY TO UNDERSTAND. WILL RECOMMEND TO OTHERS BUT GETTING MORE AND MORE EXPENSIVE TO USE
All TurboTax® Offerings Reviews - Page 8080
Date published: 2022-04-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
GeoWestLB from
Turbo Tax
The entire process was easy to use and tax assist as well as tax expert were extremely helpful in completing all documentation
Date published: 2022-04-11
Rated 1 out of 5 by
null from
sneaky hidden fees for filing on your own
constantly pop ups trying to get you to pay for service upgrades, and will charge you 44 dollars extra to enter your 1099 for unemployment, which is 2 lines of information. filed with them anyways since i was already so deep into it
Date published: 2022-04-11
Rated 4 out of 5 by
Fine22 from
good but confusing at times
Overall good and helpful everything can be compared year to year. But you can't see things easy unless you've paid. I thought i was paid but hadn't paid my state fee yet. So it took me more than 30 minutes with a live agent to figure that out. Then, two CPAs were fairly unhelpful knowing how to correctly file my self employed retirement income, two and a half hours resulting in them telling me to review the IRS worksheet. They were helpful and friendly but their resources came up short. And that's after they spoke with higher ups.
Date published: 2022-04-11
Rated 3 out of 5 by
real name from
took me hours
It was as easy as I thought it would be. Charged for a extra download and to file state taxes, and it was rejected and had to mail instead of efile. I paid 25 each lost 50.00
Date published: 2022-04-11
Rated 1 out of 5 by
natasha23 from
WHY AM I PAYING FOR THIS
I ONLY MADE NET $25,000 LAST YEAR AND THEY ARE MAKING ME PAY? THEY ARE MAKING THE POOR POORER. IT'S SO RIDICULOUS TO GATEKEEP THIS RESOURCE FROM PEOPLE WHO REALLY NEED IT. I COULD PAY LESS FOR AN ACCOUNTANT TO DO MY TAXES.
Date published: 2022-04-11
Rated 2 out of 5 by
Doorknob122345543 from
More work than advertised
More complicated process. Went through baby steps/hoops on items that could’ve been done the same day.
Date published: 2022-04-11
Rated 5 out of 5 by
Johophus from
Turbo Tax gets it done
I have used Turbo Tax before but this is my first time doing it online. did not have easy access to previously submitted TT, but flowed very nicely once I got into it.
Date published: 2022-04-11
Rated 5 out of 5 by
JIL247 from
awesome!
WONDERFUL, EASY, GREAT, SUPERB, BEST TAX PREPARER EVER!!!!
Date published: 2022-04-11
Rated 1 out of 5 by
annoyed at this product from
turbo tax state was bad programming
to pay for state to submit electronically, i had to move my task bar from the bottom on my laptop to the side.... REALLY?
Date published: 2022-04-11
Rated 4 out of 5 by
R BLANCO from
SIMPLE
SIMPLE AND EASY TO UNDERSTAND. WILL RECOMMEND TO OTHERS BUT GETTING MORE AND MORE EXPENSIVE TO USE
All TurboTax® Offerings Reviews - Page 8080
Date published: 2022-04-11