TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax The entire process was easy to use and tax assist as well as tax expert were extremely helpful in completing all documentation
Date published: 2022-04-11
Rated 1 out of 5 by from sneaky hidden fees for filing on your own constantly pop ups trying to get you to pay for service upgrades, and will charge you 44 dollars extra to enter your 1099 for unemployment, which is 2 lines of information. filed with them anyways since i was already so deep into it
Date published: 2022-04-11
Rated 4 out of 5 by from good but confusing at times Overall good and helpful everything can be compared year to year. But you can't see things easy unless you've paid. I thought i was paid but hadn't paid my state fee yet. So it took me more than 30 minutes with a live agent to figure that out. Then, two CPAs were fairly unhelpful knowing how to correctly file my self employed retirement income, two and a half hours resulting in them telling me to review the IRS worksheet. They were helpful and friendly but their resources came up short. And that's after they spoke with higher ups.
Date published: 2022-04-11
Rated 3 out of 5 by from took me hours It was as easy as I thought it would be. Charged for a extra download and to file state taxes, and it was rejected and had to mail instead of efile. I paid 25 each lost 50.00
Date published: 2022-04-11
Rated 1 out of 5 by from WHY AM I PAYING FOR THIS I ONLY MADE NET $25,000 LAST YEAR AND THEY ARE MAKING ME PAY? THEY ARE MAKING THE POOR POORER. IT'S SO RIDICULOUS TO GATEKEEP THIS RESOURCE FROM PEOPLE WHO REALLY NEED IT. I COULD PAY LESS FOR AN ACCOUNTANT TO DO MY TAXES.
Date published: 2022-04-11
Rated 2 out of 5 by from More work than advertised More complicated process. Went through baby steps/hoops on items that could’ve been done the same day.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax gets it done I have used Turbo Tax before but this is my first time doing it online. did not have easy access to previously submitted TT, but flowed very nicely once I got into it.
Date published: 2022-04-11
Rated 5 out of 5 by from awesome! WONDERFUL, EASY, GREAT, SUPERB, BEST TAX PREPARER EVER!!!!
Date published: 2022-04-11
Rated 1 out of 5 by from turbo tax state was bad programming to pay for state to submit electronically, i had to move my task bar from the bottom on my laptop to the side.... REALLY?
Date published: 2022-04-11
Rated 4 out of 5 by from SIMPLE SIMPLE AND EASY TO UNDERSTAND. WILL RECOMMEND TO OTHERS BUT GETTING MORE AND MORE EXPENSIVE TO USE
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8080
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax The entire process was easy to use and tax assist as well as tax expert were extremely helpful in completing all documentation
Date published: 2022-04-11
Rated 1 out of 5 by from sneaky hidden fees for filing on your own constantly pop ups trying to get you to pay for service upgrades, and will charge you 44 dollars extra to enter your 1099 for unemployment, which is 2 lines of information. filed with them anyways since i was already so deep into it
Date published: 2022-04-11
Rated 4 out of 5 by from good but confusing at times Overall good and helpful everything can be compared year to year. But you can't see things easy unless you've paid. I thought i was paid but hadn't paid my state fee yet. So it took me more than 30 minutes with a live agent to figure that out. Then, two CPAs were fairly unhelpful knowing how to correctly file my self employed retirement income, two and a half hours resulting in them telling me to review the IRS worksheet. They were helpful and friendly but their resources came up short. And that's after they spoke with higher ups.
Date published: 2022-04-11
Rated 3 out of 5 by from took me hours It was as easy as I thought it would be. Charged for a extra download and to file state taxes, and it was rejected and had to mail instead of efile. I paid 25 each lost 50.00
Date published: 2022-04-11
Rated 1 out of 5 by from WHY AM I PAYING FOR THIS I ONLY MADE NET $25,000 LAST YEAR AND THEY ARE MAKING ME PAY? THEY ARE MAKING THE POOR POORER. IT'S SO RIDICULOUS TO GATEKEEP THIS RESOURCE FROM PEOPLE WHO REALLY NEED IT. I COULD PAY LESS FOR AN ACCOUNTANT TO DO MY TAXES.
Date published: 2022-04-11
Rated 2 out of 5 by from More work than advertised More complicated process. Went through baby steps/hoops on items that could’ve been done the same day.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax gets it done I have used Turbo Tax before but this is my first time doing it online. did not have easy access to previously submitted TT, but flowed very nicely once I got into it.
Date published: 2022-04-11
Rated 5 out of 5 by from awesome! WONDERFUL, EASY, GREAT, SUPERB, BEST TAX PREPARER EVER!!!!
Date published: 2022-04-11
Rated 1 out of 5 by from turbo tax state was bad programming to pay for state to submit electronically, i had to move my task bar from the bottom on my laptop to the side.... REALLY?
Date published: 2022-04-11
Rated 4 out of 5 by from SIMPLE SIMPLE AND EASY TO UNDERSTAND. WILL RECOMMEND TO OTHERS BUT GETTING MORE AND MORE EXPENSIVE TO USE
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8080