TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Normally I like Turbo Tax however not this year Last year I accidently logged into Turbo tax desktop instead of the online version and ended up paying for it although I had paid to do my taxes on the online version. So I got a refund for the desktop version however Turbo tax banned me as a user who refused to pay so when I tried to submit my taxes this year they came up with a message "transmission failed server error" I spent 6 hours talking to online support trying to figure out what happened. Here is the bottom line. If you are going to suspend a account you should make a error code that says account suspended because when you don't you have a problem where your tech support ends up chasing their tails for 6 hours. So anyhow after numerous calls to Turbo tax tech support I finally got my account unlocked and my taxes submitted. I feel bad for wasting the tech supports time since they were polite and friendly.
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is super easy to use and the best part is that it automatically saves your progress so that if you can't finish filing all at once, you can stop and come back to it. I've been using TurboTax for 3 years now and I have no complaints!
Date published: 2022-02-23
Rated 1 out of 5 by from TurboTax is awful The system is confusing and inherently contradictory. It uses vague terms without explanation and fails to track the federal form requirements. The "expert" I got had absolutely no idea what he was doing and completely wasted my time.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo tax is easy to use Did not have any problems filing my return. It made it easy.
Date published: 2022-02-23
Rated 5 out of 5 by from turbo tax was wonderful help me out alot this my first time filing my taxes
Date published: 2022-02-23
Rated 2 out of 5 by from Not a great product I won't use turbotax again. It would have been cheaper to go back to my accountant after all of their hidden fees were added. And the help they give is lacking. I do not recommend.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax was great. Was pretty easy to do, and when I needed help with a few things I was able to receive it, I will use TurboTax again
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to navigate Second year I used them, happy with experience. Thank you
Date published: 2022-02-23
Rated 4 out of 5 by from Turbo Tax Makes Everything Pretty Simple I'm glad everything I needed to fill out was relatively simple
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Amazing and easy to use . Very simple and fast love it
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8077
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Normally I like Turbo Tax however not this year Last year I accidently logged into Turbo tax desktop instead of the online version and ended up paying for it although I had paid to do my taxes on the online version. So I got a refund for the desktop version however Turbo tax banned me as a user who refused to pay so when I tried to submit my taxes this year they came up with a message "transmission failed server error" I spent 6 hours talking to online support trying to figure out what happened. Here is the bottom line. If you are going to suspend a account you should make a error code that says account suspended because when you don't you have a problem where your tech support ends up chasing their tails for 6 hours. So anyhow after numerous calls to Turbo tax tech support I finally got my account unlocked and my taxes submitted. I feel bad for wasting the tech supports time since they were polite and friendly.
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is super easy to use and the best part is that it automatically saves your progress so that if you can't finish filing all at once, you can stop and come back to it. I've been using TurboTax for 3 years now and I have no complaints!
Date published: 2022-02-23
Rated 1 out of 5 by from TurboTax is awful The system is confusing and inherently contradictory. It uses vague terms without explanation and fails to track the federal form requirements. The "expert" I got had absolutely no idea what he was doing and completely wasted my time.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo tax is easy to use Did not have any problems filing my return. It made it easy.
Date published: 2022-02-23
Rated 5 out of 5 by from turbo tax was wonderful help me out alot this my first time filing my taxes
Date published: 2022-02-23
Rated 2 out of 5 by from Not a great product I won't use turbotax again. It would have been cheaper to go back to my accountant after all of their hidden fees were added. And the help they give is lacking. I do not recommend.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax was great. Was pretty easy to do, and when I needed help with a few things I was able to receive it, I will use TurboTax again
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to navigate Second year I used them, happy with experience. Thank you
Date published: 2022-02-23
Rated 4 out of 5 by from Turbo Tax Makes Everything Pretty Simple I'm glad everything I needed to fill out was relatively simple
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Amazing and easy to use . Very simple and fast love it
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8077