TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Turbo Tax is awkward and filled with "gotcha" fees My experience was incredibly poor. I could not get the one I got in the mail to load and it took me 1 1/2 hours on your on line merry go round until I finally just bought a new download. Of course my prepaid State was not honored so had to buy it too. Now it will not let me transmit until I sign up for the litigation insurance.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is simple and easy to use! TurboTax ensured I got my maximum federal refund! 10/10 would recommend!
Date published: 2021-03-04
Rated 5 out of 5 by from Very easy to use and quick Great experience like how they can ensure you get your refund
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is easy to do This was easy to do and to follow each and every step of the way
Date published: 2021-03-04
Rated 1 out of 5 by from said it was free. ended up costing $150 in fees This is my third year using turbotax. The past two years I had no problems doing it free but this time it came up with fees that i was required to pay. It said my return was too complicated to be free even though I had the same deductions and credits as last year. I spent hours filling out all my personal info thinking I'm going to be able to file for free but in the end they said i needed to pay for deluxe, a fee for taking the payment out of the return and a fee for doing a state return. Also now there is personal infio that they share with other companies that you don't have an option to not let them share it. Next year I wont be making the same mistake using turbotax.
Date published: 2021-03-04
Rated 5 out of 5 by from EASY TO USE IF I HAD ANY QUESTIONS ABOUT THE PROCESS OR WHAT TO FILL IN, I COULD RELY ON THE SIDE BAR THAT CONCSISELY INFORMED OF WHAT I NEEDED TO KNOW WITHOUT CONFUSING ME.
Date published: 2021-03-04
Rated 5 out of 5 by from turbo taxes is awesome! my experience with turbo taxes was great very great assistance when needed
Date published: 2021-03-04
Rated 5 out of 5 by from Good experience. I like using Turbotax. It is straightforward and keeps me organized. This year I had a bit of trouble and used live chat with one of their experts. Julie was very helpful and saved what could have been a very frustrating experience. Glad she was available to help. I was surprised that she not only helped with my question, she assisted until the taxes were ready to file.
Date published: 2021-03-04
Rated 4 out of 5 by from love turbotax It is easy some troubles at the beginning when downloaded but once solved it was so easy
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is awesome Easy to complete, great to use. Quick to list all my W2 information.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8076
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is awkward and filled with "gotcha" fees My experience was incredibly poor. I could not get the one I got in the mail to load and it took me 1 1/2 hours on your on line merry go round until I finally just bought a new download. Of course my prepaid State was not honored so had to buy it too. Now it will not let me transmit until I sign up for the litigation insurance.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is simple and easy to use! TurboTax ensured I got my maximum federal refund! 10/10 would recommend!
Date published: 2021-03-04
Rated 5 out of 5 by from Very easy to use and quick Great experience like how they can ensure you get your refund
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is easy to do This was easy to do and to follow each and every step of the way
Date published: 2021-03-04
Rated 1 out of 5 by from said it was free. ended up costing $150 in fees This is my third year using turbotax. The past two years I had no problems doing it free but this time it came up with fees that i was required to pay. It said my return was too complicated to be free even though I had the same deductions and credits as last year. I spent hours filling out all my personal info thinking I'm going to be able to file for free but in the end they said i needed to pay for deluxe, a fee for taking the payment out of the return and a fee for doing a state return. Also now there is personal infio that they share with other companies that you don't have an option to not let them share it. Next year I wont be making the same mistake using turbotax.
Date published: 2021-03-04
Rated 5 out of 5 by from EASY TO USE IF I HAD ANY QUESTIONS ABOUT THE PROCESS OR WHAT TO FILL IN, I COULD RELY ON THE SIDE BAR THAT CONCSISELY INFORMED OF WHAT I NEEDED TO KNOW WITHOUT CONFUSING ME.
Date published: 2021-03-04
Rated 5 out of 5 by from turbo taxes is awesome! my experience with turbo taxes was great very great assistance when needed
Date published: 2021-03-04
Rated 5 out of 5 by from Good experience. I like using Turbotax. It is straightforward and keeps me organized. This year I had a bit of trouble and used live chat with one of their experts. Julie was very helpful and saved what could have been a very frustrating experience. Glad she was available to help. I was surprised that she not only helped with my question, she assisted until the taxes were ready to file.
Date published: 2021-03-04
Rated 4 out of 5 by from love turbotax It is easy some troubles at the beginning when downloaded but once solved it was so easy
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is awesome Easy to complete, great to use. Quick to list all my W2 information.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8076