TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from no improvement Poor job around charitable deductions overall, tool still lacks user friendly features.
Date published: 2023-03-02
Rated 5 out of 5 by from Easy! Very smooth with great help along the way. Made doing taxes a joy! very smooth process with help along the way.
Date published: 2023-03-02
Rated 3 out of 5 by from Meh I had a lot of issues with TurboTax and felt that using the paid service was more of a hassle than not. The only reason I used TurboTax was that compared to the H&R Block free service, I got more of a refund. I was intentionally disconnected from when I tried to ask questions about something I didn't understand or because I wasn't typing fast enough. TurboTax also has a lot of extra fees they don't tell you about until it's time to file. Like fees for using your refund rather than paying with your credit card, fees for filing your state return with your federal, and other miscellaneous fees. It would be nice if they were up front about it. I thought I was spending $75 to use the live version and file my taxes. Here I am $240 in to file with very little help (which you're allegedly paying for). As I said before if it weren't for the higher refund because this program checks for extra things, I don't know that I would use it again. That being said, it's definitely better than it was a couple years back.
Date published: 2023-03-02
Rated 4 out of 5 by from I'm glad that I don't do these returns by hand. I appreciate the help and comments that are throughout the programming to give better understanding of the tax code or changes thereof.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is fantastic! I really enjoyed working on my taxes with turbo tax!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome Such a quick and easy way to get an accurate tax return.
Date published: 2023-03-02
Rated 5 out of 5 by from Making Tax Prep Easy! This is my 8th year with TurboTax. It makes tax prep so simple. Any question you have can be answered. If the answer doesn't work, a life person is on stand by to talk to you. I recommend them to anyone.
Date published: 2023-03-02
Rated 5 out of 5 by from Best tax app Great and best help I had very professional people
Date published: 2023-03-02
Rated 5 out of 5 by from Peace of Mind I feel that all the bases are covered when I use Turbo Tax. It's peace of mind to know I haven't left out any information.
Date published: 2023-03-02
Rated 3 out of 5 by from Careful. Turbo Tax default is to add audit defens I don't want audit defense. However, Turbo-tax insists on adding it and some other $40 fee. I already bought TurboTax. Also, TurboTax will not show me the details on how my state tax is calculated. Very weak on State Taxes..
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8059
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from no improvement Poor job around charitable deductions overall, tool still lacks user friendly features.
Date published: 2023-03-02
Rated 5 out of 5 by from Easy! Very smooth with great help along the way. Made doing taxes a joy! very smooth process with help along the way.
Date published: 2023-03-02
Rated 3 out of 5 by from Meh I had a lot of issues with TurboTax and felt that using the paid service was more of a hassle than not. The only reason I used TurboTax was that compared to the H&R Block free service, I got more of a refund. I was intentionally disconnected from when I tried to ask questions about something I didn't understand or because I wasn't typing fast enough. TurboTax also has a lot of extra fees they don't tell you about until it's time to file. Like fees for using your refund rather than paying with your credit card, fees for filing your state return with your federal, and other miscellaneous fees. It would be nice if they were up front about it. I thought I was spending $75 to use the live version and file my taxes. Here I am $240 in to file with very little help (which you're allegedly paying for). As I said before if it weren't for the higher refund because this program checks for extra things, I don't know that I would use it again. That being said, it's definitely better than it was a couple years back.
Date published: 2023-03-02
Rated 4 out of 5 by from I'm glad that I don't do these returns by hand. I appreciate the help and comments that are throughout the programming to give better understanding of the tax code or changes thereof.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is fantastic! I really enjoyed working on my taxes with turbo tax!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome Such a quick and easy way to get an accurate tax return.
Date published: 2023-03-02
Rated 5 out of 5 by from Making Tax Prep Easy! This is my 8th year with TurboTax. It makes tax prep so simple. Any question you have can be answered. If the answer doesn't work, a life person is on stand by to talk to you. I recommend them to anyone.
Date published: 2023-03-02
Rated 5 out of 5 by from Best tax app Great and best help I had very professional people
Date published: 2023-03-02
Rated 5 out of 5 by from Peace of Mind I feel that all the bases are covered when I use Turbo Tax. It's peace of mind to know I haven't left out any information.
Date published: 2023-03-02
Rated 3 out of 5 by from Careful. Turbo Tax default is to add audit defens I don't want audit defense. However, Turbo-tax insists on adding it and some other $40 fee. I already bought TurboTax. Also, TurboTax will not show me the details on how my state tax is calculated. Very weak on State Taxes..
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8059