TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Fast and easy! Turbo is awesome! Very simple and easy, had answers for every question that came to mind.
Date published: 2021-02-25
Rated 5 out of 5 by from have used Turbo tax for 6 years now, pretty simple turbo tax is a good tool to use to do your taxes as long as you have all your info available. they help to find all problems and even though there is a charge it is worth it.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome great experience speedy outcome walks you right through every step you take to make your filing experience a great one!
Date published: 2021-02-25
Rated 4 out of 5 by from Issues Supposed to have free state tax return. Was charged anyway. It still populates a state I haven't lived in for 4 years!. Also only refunded a portiion of state return. Even though set date to pay owed federal tax amount. Not to pleased with this
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO IS GREAT I HAVE BEEN USING TURBO TAX SINCE 1994 AND WOULD RECOMMEND TO OTHER PEOPLE
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use It was difficult to figure out how not to use the free file program. Once I figured it out, the program is always easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great I've been using Turbo tax for about 10 years now and I love it. Never had a problem. It's very easy to understand and use. The live expert that helped me was great!
Date published: 2021-02-25
Rated 5 out of 5 by from TURBOTAX VERY EASY TO USE AND UNDERSTANDING. EXPLAINS EVERYTHING GOOD
Date published: 2021-02-25
Rated 2 out of 5 by from turbo tax needs to be transparent Turbo tax does an excellent job of not making it obvious what fees will be attached to your filings until far into the process. Furthermore it does an outstanding job of bombarding you with options for the premium packages at every turn. If the system was upfront about fees it would be a better process. Calling the repeated offers of upgrades to your filing a nuisance would be polite. The process of going through tax forms and filling them out was actually stream lined and painless. If I were reviewing the process strictly on how it performed the tax filing portions, I would have graded much higher.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is trusty year after year Turbo tax helps make it feel a little easier and more secure doing my own taxes. I don't feel like I'm on my own. My one complaint would be that I waited a week for an expert to call me. Was waiting, logged onto my computer and the call never came yet they emailed me and said the case was closed. I called back and after a short wait spoke to an agent named Jodi who went above and beyond to help me feel confident about being ready to file. He renewed my positive feelings about Turbo Tax after the incident. I was thankful.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8049
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fast and easy! Turbo is awesome! Very simple and easy, had answers for every question that came to mind.
Date published: 2021-02-25
Rated 5 out of 5 by from have used Turbo tax for 6 years now, pretty simple turbo tax is a good tool to use to do your taxes as long as you have all your info available. they help to find all problems and even though there is a charge it is worth it.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awesome great experience speedy outcome walks you right through every step you take to make your filing experience a great one!
Date published: 2021-02-25
Rated 4 out of 5 by from Issues Supposed to have free state tax return. Was charged anyway. It still populates a state I haven't lived in for 4 years!. Also only refunded a portiion of state return. Even though set date to pay owed federal tax amount. Not to pleased with this
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO IS GREAT I HAVE BEEN USING TURBO TAX SINCE 1994 AND WOULD RECOMMEND TO OTHER PEOPLE
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use It was difficult to figure out how not to use the free file program. Once I figured it out, the program is always easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great I've been using Turbo tax for about 10 years now and I love it. Never had a problem. It's very easy to understand and use. The live expert that helped me was great!
Date published: 2021-02-25
Rated 5 out of 5 by from TURBOTAX VERY EASY TO USE AND UNDERSTANDING. EXPLAINS EVERYTHING GOOD
Date published: 2021-02-25
Rated 2 out of 5 by from turbo tax needs to be transparent Turbo tax does an excellent job of not making it obvious what fees will be attached to your filings until far into the process. Furthermore it does an outstanding job of bombarding you with options for the premium packages at every turn. If the system was upfront about fees it would be a better process. Calling the repeated offers of upgrades to your filing a nuisance would be polite. The process of going through tax forms and filling them out was actually stream lined and painless. If I were reviewing the process strictly on how it performed the tax filing portions, I would have graded much higher.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is trusty year after year Turbo tax helps make it feel a little easier and more secure doing my own taxes. I don't feel like I'm on my own. My one complaint would be that I waited a week for an expert to call me. Was waiting, logged onto my computer and the call never came yet they emailed me and said the case was closed. I called back and after a short wait spoke to an agent named Jodi who went above and beyond to help me feel confident about being ready to file. He renewed my positive feelings about Turbo Tax after the incident. I was thankful.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8049