TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from works ok but takes too much work The process is laborious. It fails to import all the required info from last year (or the year before) in several categories forcing you to re-open old returns. If you want to review or "what if", the dialogs force you to go thru every step instead of providing a quick review. Its painful but it works and I can usually get it to do what I need done
Date published: 2022-04-18
Rated 5 out of 5 by from Very user friendly Enjoyed the very user friendly program. I am looking forward to next years experience
Date published: 2022-04-18
Rated 2 out of 5 by from Hangs on Federal Check The federal check screen hung repeatedly. I eventually had to bypass it. Also, the repeated sales pitches as part of filing are irritating.
Date published: 2022-04-18
Rated 5 out of 5 by from easy too use even for me no problems finding info so much info to let you know everything. so simple from day 1
Date published: 2022-04-18
Rated 5 out of 5 by from You make it easier I hate to file taxes, and usually wait until the last minute, but this program makes it much easier to get through it.
Date published: 2022-04-18
Rated 5 out of 5 by from I am a long-term happy TurboTax Live user TurboTax has helped me file my family's taxes for years. I also have a business with simple taxes but still there's lots of checks and balances. TurboTax helps me feel confident in my filing each year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great!!! I have used Turbotax since I stopped filing paper returns, It is easy to use and helps find all of the information needed. I just grab my file and fill in the blanks. I also use it to help fingd additional places to donate and invest to maximize my return.
Date published: 2022-04-18
Rated 3 out of 5 by from OOPS Waited till the last minute to do the work, use the program personally but the business
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest Version I've Used They double check every entry to be sure you're getting the maximum refund.
Date published: 2022-04-18
Rated 3 out of 5 by from Terms & Conditions Trickery and Data Mining? When I made the 2021 TurboTax purchase I had already agreed to terms & conditions. Then, once my credit card had been charged, I was FORCED to agree to an even wider set of terms. Looking them over, the language stated that Intuit could "use my data". WHAT DATA? My tax data? In chatting with the very young lady on your phone system, I was assured that TurboTax "would never use my tax data". Right. So, why not explain exactly what DATA you are retaining. I had no recourse once my credit card had been charged. So let's see, I had to pay first and then agree to the SECOND set of terms and then I couldn't get out. Legal? Sure. You wrote the law here. And I see that below, even on this review form, I have to agree to more terms & conditions. Should I read these all the way through? This isn't funny. And just so you can acquire more data I see that you have a set of personal info questions below. However, the little box on the left of the page is giving me guidelines for writing this by saying "... avoid personal info, we want to protect your privacy." And then of course, you want my email address, just to couple all the DATA together to know more about me. Shameful!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8048
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from works ok but takes too much work The process is laborious. It fails to import all the required info from last year (or the year before) in several categories forcing you to re-open old returns. If you want to review or "what if", the dialogs force you to go thru every step instead of providing a quick review. Its painful but it works and I can usually get it to do what I need done
Date published: 2022-04-18
Rated 5 out of 5 by from Very user friendly Enjoyed the very user friendly program. I am looking forward to next years experience
Date published: 2022-04-18
Rated 2 out of 5 by from Hangs on Federal Check The federal check screen hung repeatedly. I eventually had to bypass it. Also, the repeated sales pitches as part of filing are irritating.
Date published: 2022-04-18
Rated 5 out of 5 by from easy too use even for me no problems finding info so much info to let you know everything. so simple from day 1
Date published: 2022-04-18
Rated 5 out of 5 by from You make it easier I hate to file taxes, and usually wait until the last minute, but this program makes it much easier to get through it.
Date published: 2022-04-18
Rated 5 out of 5 by from I am a long-term happy TurboTax Live user TurboTax has helped me file my family's taxes for years. I also have a business with simple taxes but still there's lots of checks and balances. TurboTax helps me feel confident in my filing each year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great!!! I have used Turbotax since I stopped filing paper returns, It is easy to use and helps find all of the information needed. I just grab my file and fill in the blanks. I also use it to help fingd additional places to donate and invest to maximize my return.
Date published: 2022-04-18
Rated 3 out of 5 by from OOPS Waited till the last minute to do the work, use the program personally but the business
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest Version I've Used They double check every entry to be sure you're getting the maximum refund.
Date published: 2022-04-18
Rated 3 out of 5 by from Terms & Conditions Trickery and Data Mining? When I made the 2021 TurboTax purchase I had already agreed to terms & conditions. Then, once my credit card had been charged, I was FORCED to agree to an even wider set of terms. Looking them over, the language stated that Intuit could "use my data". WHAT DATA? My tax data? In chatting with the very young lady on your phone system, I was assured that TurboTax "would never use my tax data". Right. So, why not explain exactly what DATA you are retaining. I had no recourse once my credit card had been charged. So let's see, I had to pay first and then agree to the SECOND set of terms and then I couldn't get out. Legal? Sure. You wrote the law here. And I see that below, even on this review form, I have to agree to more terms & conditions. Should I read these all the way through? This isn't funny. And just so you can acquire more data I see that you have a set of personal info questions below. However, the little box on the left of the page is giving me guidelines for writing this by saying "... avoid personal info, we want to protect your privacy." And then of course, you want my email address, just to couple all the DATA together to know more about me. Shameful!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8048