TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Turbo!! Never using other tax websites but TurboTax! Go turbo all the way
Date published: 2022-03-18
Rated 5 out of 5 by from Very good Experience was good. Walked me through everything and tried to help me as much as possible
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Preparing taxes and looking for tax breaks is seamless and the price is reasonable.
Date published: 2022-03-18
Rated 5 out of 5 by from turbo tax makes it easy I did speak to a turbo tax agent. He aswered my question and clarified something for me.
Date published: 2022-03-18
Rated 5 out of 5 by from Very Helpful Anthony walked me through everything. Made the process way less stressful.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax My Tax expert was wonderful. He was constantly focused and making sure I got my best possible outcome.
Date published: 2022-03-18
Rated 5 out of 5 by from Very good I found the experts on the phone to be patient, helpful and well worth the money.
Date published: 2022-03-18
Rated 3 out of 5 by from Great service, Tricky with the prices I love my preparer, she was absolutely amazing and beyond helpful! However, I applied for “simple return” service, on which it stated a w-2 and 1099G qualified for, and those two things were all I needed to file. Upon checkout I see I’ve been upgraded to “Deluxe” which is charging me $303 to file with. I did not want this service and there was no way for me to change it as my preparer said a 1099G has now been changed from simple to deluxe. I’m am very uncomfortable with the way the products they offer change so quickly and affect the return you’ve already started. 5 stars for the actual advisors and experts but definitely 2 stars for the systems service.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is great! Different situations this year and TurboTax was a great help.
Date published: 2022-03-18
Rated 4 out of 5 by from Good, but with significant glitches TurboTax Premier is a very good and thorough product, and is easy to use, but does have significant bugs. These consist mostly of failing to bring up the appropriate information entering screens at certain times, which then requires going back through the relevant segment when/if the omission is discovered. The foreign tax credit segment is glitchy every year, and this year I also got an error message after clicking the "electronic file now" button, instructing me to attach a pdf form. This was an outright error in the program, and required sacrificing a small foreign tax credit carryover to fix.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 8043
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Turbo!! Never using other tax websites but TurboTax! Go turbo all the way
Date published: 2022-03-18
Rated 5 out of 5 by from Very good Experience was good. Walked me through everything and tried to help me as much as possible
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Preparing taxes and looking for tax breaks is seamless and the price is reasonable.
Date published: 2022-03-18
Rated 5 out of 5 by from turbo tax makes it easy I did speak to a turbo tax agent. He aswered my question and clarified something for me.
Date published: 2022-03-18
Rated 5 out of 5 by from Very Helpful Anthony walked me through everything. Made the process way less stressful.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax My Tax expert was wonderful. He was constantly focused and making sure I got my best possible outcome.
Date published: 2022-03-18
Rated 5 out of 5 by from Very good I found the experts on the phone to be patient, helpful and well worth the money.
Date published: 2022-03-18
Rated 3 out of 5 by from Great service, Tricky with the prices I love my preparer, she was absolutely amazing and beyond helpful! However, I applied for “simple return” service, on which it stated a w-2 and 1099G qualified for, and those two things were all I needed to file. Upon checkout I see I’ve been upgraded to “Deluxe” which is charging me $303 to file with. I did not want this service and there was no way for me to change it as my preparer said a 1099G has now been changed from simple to deluxe. I’m am very uncomfortable with the way the products they offer change so quickly and affect the return you’ve already started. 5 stars for the actual advisors and experts but definitely 2 stars for the systems service.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is great! Different situations this year and TurboTax was a great help.
Date published: 2022-03-18
Rated 4 out of 5 by from Good, but with significant glitches TurboTax Premier is a very good and thorough product, and is easy to use, but does have significant bugs. These consist mostly of failing to bring up the appropriate information entering screens at certain times, which then requires going back through the relevant segment when/if the omission is discovered. The foreign tax credit segment is glitchy every year, and this year I also got an error message after clicking the "electronic file now" button, instructing me to attach a pdf form. This was an outright error in the program, and required sacrificing a small foreign tax credit carryover to fix.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 8043