TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
DT420 from
Turbo Turbo!!
Never using other tax websites but TurboTax! Go turbo all the way
Date published: 2022-03-18
Rated 5 out of 5 by
KMR10 from
Very good
Experience was good. Walked me through everything and tried to help me as much as possible
Date published: 2022-03-18
Rated 5 out of 5 by
Stopaskingmetochangethis from
Turbo Tax is Awesome
Preparing taxes and looking for tax breaks is seamless and the price is reasonable.
Date published: 2022-03-18
Rated 5 out of 5 by
orchidcarol from
turbo tax makes it easy
I did speak to a turbo tax agent. He aswered my question and clarified something for me.
Date published: 2022-03-18
Rated 5 out of 5 by
AmyC4 from
Very Helpful
Anthony walked me through everything. Made the process way less stressful.
Date published: 2022-03-18
Rated 5 out of 5 by
null from
TurboTax
My Tax expert was wonderful. He was constantly focused and making sure I got my best possible outcome.
Date published: 2022-03-18
Rated 5 out of 5 by
Martin7051 from
Very good
I found the experts on the phone to be patient, helpful and well worth the money.
Date published: 2022-03-18
Rated 3 out of 5 by
Massi28 from
Great service, Tricky with the prices
I love my preparer, she was absolutely amazing and beyond helpful! However, I applied for “simple return” service, on which it stated a w-2 and 1099G qualified for, and those two things were all I needed to file. Upon checkout I see I’ve been upgraded to “Deluxe” which is charging me $303 to file with. I did not want this service and there was no way for me to change it as my preparer said a 1099G has now been changed from simple to deluxe. I’m am very uncomfortable with the way the products they offer change so quickly and affect the return you’ve already started. 5 stars for the actual advisors and experts but definitely 2 stars for the systems service.
Date published: 2022-03-18
Rated 5 out of 5 by
Valleygirl70125 from
TurboTax is great!
Different situations this year and TurboTax was a great help.
Date published: 2022-03-18
Rated 4 out of 5 by
Experienced user Buffalo from
Good, but with significant glitches
TurboTax Premier is a very good and thorough product, and is easy to use, but does have significant bugs. These consist mostly of failing to bring up the appropriate information entering screens at certain times, which then requires going back through the relevant segment when/if the omission is discovered. The foreign tax credit segment is glitchy every year, and this year I also got an error message after clicking the "electronic file now" button, instructing me to attach a pdf form. This was an outright error in the program, and required sacrificing a small foreign tax credit carryover to fix.
All TurboTax® Offerings Reviews - Page 8043
Date published: 2022-03-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
DT420 from
Turbo Turbo!!
Never using other tax websites but TurboTax! Go turbo all the way
Date published: 2022-03-18
Rated 5 out of 5 by
KMR10 from
Very good
Experience was good. Walked me through everything and tried to help me as much as possible
Date published: 2022-03-18
Rated 5 out of 5 by
Stopaskingmetochangethis from
Turbo Tax is Awesome
Preparing taxes and looking for tax breaks is seamless and the price is reasonable.
Date published: 2022-03-18
Rated 5 out of 5 by
orchidcarol from
turbo tax makes it easy
I did speak to a turbo tax agent. He aswered my question and clarified something for me.
Date published: 2022-03-18
Rated 5 out of 5 by
AmyC4 from
Very Helpful
Anthony walked me through everything. Made the process way less stressful.
Date published: 2022-03-18
Rated 5 out of 5 by
null from
TurboTax
My Tax expert was wonderful. He was constantly focused and making sure I got my best possible outcome.
Date published: 2022-03-18
Rated 5 out of 5 by
Martin7051 from
Very good
I found the experts on the phone to be patient, helpful and well worth the money.
Date published: 2022-03-18
Rated 3 out of 5 by
Massi28 from
Great service, Tricky with the prices
I love my preparer, she was absolutely amazing and beyond helpful! However, I applied for “simple return” service, on which it stated a w-2 and 1099G qualified for, and those two things were all I needed to file. Upon checkout I see I’ve been upgraded to “Deluxe” which is charging me $303 to file with. I did not want this service and there was no way for me to change it as my preparer said a 1099G has now been changed from simple to deluxe. I’m am very uncomfortable with the way the products they offer change so quickly and affect the return you’ve already started. 5 stars for the actual advisors and experts but definitely 2 stars for the systems service.
Date published: 2022-03-18
Rated 5 out of 5 by
Valleygirl70125 from
TurboTax is great!
Different situations this year and TurboTax was a great help.
Date published: 2022-03-18
Rated 4 out of 5 by
Experienced user Buffalo from
Good, but with significant glitches
TurboTax Premier is a very good and thorough product, and is easy to use, but does have significant bugs. These consist mostly of failing to bring up the appropriate information entering screens at certain times, which then requires going back through the relevant segment when/if the omission is discovered. The foreign tax credit segment is glitchy every year, and this year I also got an error message after clicking the "electronic file now" button, instructing me to attach a pdf form. This was an outright error in the program, and required sacrificing a small foreign tax credit carryover to fix.
All TurboTax® Offerings Reviews - Page 8043
Date published: 2022-03-18