TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is my GOTY for 2023 I don't have an unusual tax situation, and after years of itemizing my work-from-home expenses, I now realize that's a fool's errand thanks to TurboTax. After eight years with them an agonizing process now takes much less time and gets me my money faster
Date published: 2023-03-02
Rated 3 out of 5 by from Website was confusing this year The website was so confusing this year that I found that I needed live help. Sentences were formatted terribly and in very contradictory manners as well as them not giving all the info needed to correctly answer some questions. I did need to talk to a live agent who helped me make the correct answers, but I was still confused as to why I was making those selections as it didn't make sense with the questions.
Date published: 2023-03-02
Rated 4 out of 5 by from Good Tool - Pricing Is More Than Advertised Really like the software and the ease of use. Premium pricing was advertised as $89, but was charged $129 at checkout for federal return, and only at that point was it made clear that fees would be finalized at checkout. Knew state filing fees would be additional - $59 was about what was expected. Would still recommend.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax is my go to I've been using Turbo Tax for years to do personal taxes and now business taxes, I would recommend it.
Date published: 2023-03-02
Rated 2 out of 5 by from Fed up with the lack of (software support) Worst version of Turbo Tax I have used yet. It leaves you hanging to answer underlying worksheets that do not give links to find instruction or help (unless you want to pay for the privilege.) Prior to sending my return the review button only works when it feels like it. I have never seen anything more frustrating. I have used turbo tax since my 2005 returns and am about to find a different tool.
Date published: 2023-03-02
Rated 5 out of 5 by from Quick and Easy Quick and easy. System imported most of the information so it takes the guessing work out of what goes where. Finished top 10% for time completed.
Date published: 2023-03-02
Rated 5 out of 5 by from Turn on tax was amazing Good work and will come back next year and tell all my friends and family about it
Date published: 2023-03-02
Rated 3 out of 5 by from Would be great but for how expensive it is When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Amazing Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by from Help & Customer Service was not too good Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8041
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is my GOTY for 2023 I don't have an unusual tax situation, and after years of itemizing my work-from-home expenses, I now realize that's a fool's errand thanks to TurboTax. After eight years with them an agonizing process now takes much less time and gets me my money faster
Date published: 2023-03-02
Rated 3 out of 5 by from Website was confusing this year The website was so confusing this year that I found that I needed live help. Sentences were formatted terribly and in very contradictory manners as well as them not giving all the info needed to correctly answer some questions. I did need to talk to a live agent who helped me make the correct answers, but I was still confused as to why I was making those selections as it didn't make sense with the questions.
Date published: 2023-03-02
Rated 4 out of 5 by from Good Tool - Pricing Is More Than Advertised Really like the software and the ease of use. Premium pricing was advertised as $89, but was charged $129 at checkout for federal return, and only at that point was it made clear that fees would be finalized at checkout. Knew state filing fees would be additional - $59 was about what was expected. Would still recommend.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax is my go to I've been using Turbo Tax for years to do personal taxes and now business taxes, I would recommend it.
Date published: 2023-03-02
Rated 2 out of 5 by from Fed up with the lack of (software support) Worst version of Turbo Tax I have used yet. It leaves you hanging to answer underlying worksheets that do not give links to find instruction or help (unless you want to pay for the privilege.) Prior to sending my return the review button only works when it feels like it. I have never seen anything more frustrating. I have used turbo tax since my 2005 returns and am about to find a different tool.
Date published: 2023-03-02
Rated 5 out of 5 by from Quick and Easy Quick and easy. System imported most of the information so it takes the guessing work out of what goes where. Finished top 10% for time completed.
Date published: 2023-03-02
Rated 5 out of 5 by from Turn on tax was amazing Good work and will come back next year and tell all my friends and family about it
Date published: 2023-03-02
Rated 3 out of 5 by from Would be great but for how expensive it is When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Amazing Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by from Help & Customer Service was not too good Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8041