TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
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Rated 5 out of 5 by
dudemanbestbro1 from
TurboTax is my GOTY for 2023
I don't have an unusual tax situation, and after years of itemizing my work-from-home expenses, I now realize that's a fool's errand thanks to TurboTax. After eight years with them an agonizing process now takes much less time and gets me my money faster
Date published: 2023-03-02
Rated 3 out of 5 by
BearCat64 from
Website was confusing this year
The website was so confusing this year that I found that I needed live help. Sentences were formatted terribly and in very contradictory manners as well as them not giving all the info needed to correctly answer some questions. I did need to talk to a live agent who helped me make the correct answers, but I was still confused as to why I was making those selections as it didn't make sense with the questions.
Date published: 2023-03-02
Rated 4 out of 5 by
Need a new nickname from
Good Tool - Pricing Is More Than Advertised
Really like the software and the ease of use. Premium pricing was advertised as $89, but was charged $129 at checkout for federal return, and only at that point was it made clear that fees would be finalized at checkout. Knew state filing fees would be additional - $59 was about what was expected. Would still recommend.
Date published: 2023-03-02
Rated 4 out of 5 by
NateG2023 from
TurboTax is my go to
I've been using Turbo Tax for years to do personal taxes and now business taxes, I would recommend it.
Date published: 2023-03-02
Rated 2 out of 5 by
HDB111111 from
Fed up with the lack of (software support)
Worst version of Turbo Tax I have used yet. It leaves you hanging to answer underlying worksheets that do not give links to find instruction or help (unless you want to pay for the privilege.) Prior to sending my return the review button only works when it feels like it. I have never seen anything more frustrating. I have used turbo tax since my 2005 returns and am about to find a different tool.
Date published: 2023-03-02
Rated 5 out of 5 by
CheifCheep from
Quick and Easy
Quick and easy. System imported most of the information so it takes the guessing work out of what goes where. Finished top 10% for time completed.
Date published: 2023-03-02
Rated 5 out of 5 by
SwavsterD from
Turn on tax was amazing
Good work and will come back next year and tell all my friends and family about it
Date published: 2023-03-02
Rated 3 out of 5 by
Ripped off by Monopoly from
Would be great but for how expensive it is
When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by
Lael45 from
Turbo Tax is Amazing
Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by
Not too Turbo from
Help & Customer Service was not too good
Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
All TurboTax® Offerings Reviews - Page 8041
Date published: 2023-03-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
dudemanbestbro1 from
TurboTax is my GOTY for 2023
I don't have an unusual tax situation, and after years of itemizing my work-from-home expenses, I now realize that's a fool's errand thanks to TurboTax. After eight years with them an agonizing process now takes much less time and gets me my money faster
Date published: 2023-03-02
Rated 3 out of 5 by
BearCat64 from
Website was confusing this year
The website was so confusing this year that I found that I needed live help. Sentences were formatted terribly and in very contradictory manners as well as them not giving all the info needed to correctly answer some questions. I did need to talk to a live agent who helped me make the correct answers, but I was still confused as to why I was making those selections as it didn't make sense with the questions.
Date published: 2023-03-02
Rated 4 out of 5 by
Need a new nickname from
Good Tool - Pricing Is More Than Advertised
Really like the software and the ease of use. Premium pricing was advertised as $89, but was charged $129 at checkout for federal return, and only at that point was it made clear that fees would be finalized at checkout. Knew state filing fees would be additional - $59 was about what was expected. Would still recommend.
Date published: 2023-03-02
Rated 4 out of 5 by
NateG2023 from
TurboTax is my go to
I've been using Turbo Tax for years to do personal taxes and now business taxes, I would recommend it.
Date published: 2023-03-02
Rated 2 out of 5 by
HDB111111 from
Fed up with the lack of (software support)
Worst version of Turbo Tax I have used yet. It leaves you hanging to answer underlying worksheets that do not give links to find instruction or help (unless you want to pay for the privilege.) Prior to sending my return the review button only works when it feels like it. I have never seen anything more frustrating. I have used turbo tax since my 2005 returns and am about to find a different tool.
Date published: 2023-03-02
Rated 5 out of 5 by
CheifCheep from
Quick and Easy
Quick and easy. System imported most of the information so it takes the guessing work out of what goes where. Finished top 10% for time completed.
Date published: 2023-03-02
Rated 5 out of 5 by
SwavsterD from
Turn on tax was amazing
Good work and will come back next year and tell all my friends and family about it
Date published: 2023-03-02
Rated 3 out of 5 by
Ripped off by Monopoly from
Would be great but for how expensive it is
When I first filed my taxes through Turbo Tax, it was free. The next year, I saw that they were going to charge me, so I switched to Credit Karma and did it free through them for a couple years. Fast forward to 1-2 years ago, Turbo Tax absorbed CK, and I have to pay. I wouldn't complain about it except for the fact that last year I paid something like $75 for using Turbo Tax (cheapest available). This year, same package but it cost over $150. What the heck?
Date published: 2023-03-02
Rated 5 out of 5 by
Lael45 from
Turbo Tax is Amazing
Its self explanatory and easy to use for a novice like me....
Date published: 2023-03-02
Rated 3 out of 5 by
Not too Turbo from
Help & Customer Service was not too good
Needed assistance throughout. 2 of 5 reps were very helpful & kind. I received a call but they hung up on me right away. (This happened twice. Had to resubmit a request, waited 2x longer) I didn’t receive a call a different time too… Screen share did not work on my IPad Pro. So I had to go back and forth with my laptop which was kind of inconvenient… I love the convenience of TurboTax online. I love the FAQ & examples they provide throughout the process. That’s why I continue to use TurboTax. But the customer service was my only issue. As if I was a burden..
All TurboTax® Offerings Reviews - Page 8041
Date published: 2023-03-02