TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Confused I filed my taxes last year with TurboTax, and I wasn't made to pay a tax fee last year. This year, however, I was told I had to pay a tax fee when I filed (also through TurboTax). I'm not sure why I was made to pay a tax fee but I will not be using TurboTax anymore.
Date published: 2021-02-25
Rated 5 out of 5 by from BEST CUSTOMER SERVICE Felicia was amazing! She was patient with me and educated me with every decision she advised.
Date published: 2021-02-25
Rated 5 out of 5 by from Excellently Really easy to use and straight forward easy reading on description
Date published: 2021-02-25
Rated 5 out of 5 by from great service really enjoy the live help, great service would recommend to anyone
Date published: 2021-02-25
Rated 1 out of 5 by from Turbo Tax sucks! I did it faster by hand. W2-Gs are painful. Phone "help" was not helpful.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy service with help every step of the way! This was the first year filing online. It was very simple and what questions and issues I had, I was easily able to bring up a screen shot to locate info. If I still couldn't figure it out, someone quickly replied using the "Live chat" option. It never took more than a couple minutes for someone to assist me and the screen share option was FABULOUS! All the assistants were very knowledgeable and able to resolve all issues instantly. Would recommend Turbotax to all anyone, especially those like me who has never filed themselves!
Date published: 2021-02-25
Rated 1 out of 5 by from Says its free when its not Total trash. Right up until the very end it said it was free. Then it said I had to upgrade for 90 bucks. Then it said I was being charged 50 to file. THEN it was another 40 in fees. I paid 180 when it said it was FREE. I will NEVER use this service again. Its literally half the price to talk to a freaking accountant.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is excellent! Turbo Tax is quick, knowledgeable and gets me the most on my taxes. Great value!
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Satisfied, they really helped me out today I’m very happy.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Max Is a great tax software! This is a great tax software! its really easy to use and very helpful every step of the way!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8031
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Confused I filed my taxes last year with TurboTax, and I wasn't made to pay a tax fee last year. This year, however, I was told I had to pay a tax fee when I filed (also through TurboTax). I'm not sure why I was made to pay a tax fee but I will not be using TurboTax anymore.
Date published: 2021-02-25
Rated 5 out of 5 by from BEST CUSTOMER SERVICE Felicia was amazing! She was patient with me and educated me with every decision she advised.
Date published: 2021-02-25
Rated 5 out of 5 by from Excellently Really easy to use and straight forward easy reading on description
Date published: 2021-02-25
Rated 5 out of 5 by from great service really enjoy the live help, great service would recommend to anyone
Date published: 2021-02-25
Rated 1 out of 5 by from Turbo Tax sucks! I did it faster by hand. W2-Gs are painful. Phone "help" was not helpful.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy service with help every step of the way! This was the first year filing online. It was very simple and what questions and issues I had, I was easily able to bring up a screen shot to locate info. If I still couldn't figure it out, someone quickly replied using the "Live chat" option. It never took more than a couple minutes for someone to assist me and the screen share option was FABULOUS! All the assistants were very knowledgeable and able to resolve all issues instantly. Would recommend Turbotax to all anyone, especially those like me who has never filed themselves!
Date published: 2021-02-25
Rated 1 out of 5 by from Says its free when its not Total trash. Right up until the very end it said it was free. Then it said I had to upgrade for 90 bucks. Then it said I was being charged 50 to file. THEN it was another 40 in fees. I paid 180 when it said it was FREE. I will NEVER use this service again. Its literally half the price to talk to a freaking accountant.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is excellent! Turbo Tax is quick, knowledgeable and gets me the most on my taxes. Great value!
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Satisfied, they really helped me out today I’m very happy.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Max Is a great tax software! This is a great tax software! its really easy to use and very helpful every step of the way!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8031