TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Not happy with the additional fees I have been using Turbotax for many years and it seems every year, additional fees are tagged on to the services. Not very happy and plan to find other services moving forward.
Date published: 2023-03-02
Rated 3 out of 5 by from Easy to use but pricing is unclear Turbo Tax is user friendly and I really like the guarantee and assistance if audited. However, two years in a row, when I go to check out, the price ends up being double what I was quoted in the beginning. Pricing is ambiguous and I feel like I'm being overcharged and/or not presented with clear information regarding pricing.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is great and Rutha made it even better Our tax advisor Rutha was fantastic and helped us make the most of our available tax breaks.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax Deluxe TurboTax Deluxe is fine but help support could not be worse than it is. We had questions about buying savings bonds using tax refund and person was telling that we can buy up to 3 bonds up to $5000 per bond for total amounts of $15000 ( I had refund more than $15K). The help support does not know better than clients, just constantly looking for manuals and just sending you links by emails. Just awful.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome Helped me clear up some confusion with filing my return
Date published: 2023-03-02
Rated 1 out of 5 by from failed failed to help. failed to inform. failed to provide information. don’t use Turbotax.
Date published: 2023-03-02
Rated 5 out of 5 by from TURBO TAX IS AMAZING GREAT PRODUCT, QUICK AND EASY TO USE! WOULD HIGHLY RECOMMEND
Date published: 2023-03-02
Rated 4 out of 5 by from 3rd year of use I have used this software for 3 years now. I had more problems with it this year than ever before. At the end of the process I had a charge for a service that I did not want but could not decline. On line reps told me to start over like it was just a ten minute process. No consideration for the two hours we spent entering the info. I tried to start over and the software did not have the same forms as the first trip through. The second time thru gave me a different refund amount. Not a fun afternoon.
Date published: 2023-03-02
Rated 5 out of 5 by from my review for turbo tax very easy to , convenient, fraud and identity protection
Date published: 2023-03-02
Rated 3 out of 5 by from Very helpful. Lame needing Deluxe b/c HSA TurboTax was very helpful, but I think it is lame that I need to pay for Deluxe TWICE just because I have an HSA. It barely takes 1 extra form, yet it is cost me an extra $100. Other than that, I really like using TurboTax.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8025
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not happy with the additional fees I have been using Turbotax for many years and it seems every year, additional fees are tagged on to the services. Not very happy and plan to find other services moving forward.
Date published: 2023-03-02
Rated 3 out of 5 by from Easy to use but pricing is unclear Turbo Tax is user friendly and I really like the guarantee and assistance if audited. However, two years in a row, when I go to check out, the price ends up being double what I was quoted in the beginning. Pricing is ambiguous and I feel like I'm being overcharged and/or not presented with clear information regarding pricing.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is great and Rutha made it even better Our tax advisor Rutha was fantastic and helped us make the most of our available tax breaks.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax Deluxe TurboTax Deluxe is fine but help support could not be worse than it is. We had questions about buying savings bonds using tax refund and person was telling that we can buy up to 3 bonds up to $5000 per bond for total amounts of $15000 ( I had refund more than $15K). The help support does not know better than clients, just constantly looking for manuals and just sending you links by emails. Just awful.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is awesome Helped me clear up some confusion with filing my return
Date published: 2023-03-02
Rated 1 out of 5 by from failed failed to help. failed to inform. failed to provide information. don’t use Turbotax.
Date published: 2023-03-02
Rated 5 out of 5 by from TURBO TAX IS AMAZING GREAT PRODUCT, QUICK AND EASY TO USE! WOULD HIGHLY RECOMMEND
Date published: 2023-03-02
Rated 4 out of 5 by from 3rd year of use I have used this software for 3 years now. I had more problems with it this year than ever before. At the end of the process I had a charge for a service that I did not want but could not decline. On line reps told me to start over like it was just a ten minute process. No consideration for the two hours we spent entering the info. I tried to start over and the software did not have the same forms as the first trip through. The second time thru gave me a different refund amount. Not a fun afternoon.
Date published: 2023-03-02
Rated 5 out of 5 by from my review for turbo tax very easy to , convenient, fraud and identity protection
Date published: 2023-03-02
Rated 3 out of 5 by from Very helpful. Lame needing Deluxe b/c HSA TurboTax was very helpful, but I think it is lame that I need to pay for Deluxe TWICE just because I have an HSA. It barely takes 1 extra form, yet it is cost me an extra $100. Other than that, I really like using TurboTax.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8025