TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 2 out of 5 by
Sgreg13 from
Not happy with the additional fees
I have been using Turbotax for many years and it seems every year, additional fees are tagged on to the services. Not very happy and plan to find other services moving forward.
Date published: 2023-03-02
Rated 3 out of 5 by
Lo1504 from
Easy to use but pricing is unclear
Turbo Tax is user friendly and I really like the guarantee and assistance if audited. However, two years in a row, when I go to check out, the price ends up being double what I was quoted in the beginning. Pricing is ambiguous and I feel like I'm being overcharged and/or not presented with clear information regarding pricing.
Date published: 2023-03-02
Rated 5 out of 5 by
GrSF from
TurboTax is great and Rutha made it even better
Our tax advisor Rutha was fantastic and helped us make the most of our available tax breaks.
Date published: 2023-03-02
Rated 4 out of 5 by
BestHand from
TurboTax Deluxe
TurboTax Deluxe is fine but help support could not be worse than it is. We had questions about buying savings bonds using tax refund and person was telling that we can buy up to 3 bonds up to $5000 per bond for total amounts of $15000 ( I had refund more than $15K). The help support does not know better than clients, just constantly looking for manuals and just sending you links by emails. Just awful.
Date published: 2023-03-02
Rated 5 out of 5 by
BULANDOY from
Turbo tax is awesome
Helped me clear up some confusion with filing my return
Date published: 2023-03-02
Rated 1 out of 5 by
lost in taxes from
failed
failed to help. failed to inform. failed to provide information. don’t use Turbotax.
Date published: 2023-03-02
Rated 5 out of 5 by
BROWNEYEJACK from
TURBO TAX IS AMAZING
GREAT PRODUCT, QUICK AND EASY TO USE! WOULD HIGHLY RECOMMEND
Date published: 2023-03-02
Rated 4 out of 5 by
David 25 from
3rd year of use
I have used this software for 3 years now. I had more problems with it this year than ever before. At the end of the process I had a charge for a service that I did not want but could not decline. On line reps told me to start over like it was just a ten minute process. No consideration for the two hours we spent entering the info. I tried to start over and the software did not have the same forms as the first trip through. The second time thru gave me a different refund amount. Not a fun afternoon.
Date published: 2023-03-02
Rated 5 out of 5 by
skaiyamichelleclarkgilmer from
my review for turbo tax
very easy to , convenient, fraud and identity protection
Date published: 2023-03-02
Rated 3 out of 5 by
Cade44 from
Very helpful. Lame needing Deluxe b/c HSA
TurboTax was very helpful, but I think it is lame that I need to pay for Deluxe TWICE just because I have an HSA. It barely takes 1 extra form, yet it is cost me an extra $100. Other than that, I really like using TurboTax.
All TurboTax® Offerings Reviews - Page 8025
Date published: 2023-03-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Sgreg13 from
Not happy with the additional fees
I have been using Turbotax for many years and it seems every year, additional fees are tagged on to the services. Not very happy and plan to find other services moving forward.
Date published: 2023-03-02
Rated 3 out of 5 by
Lo1504 from
Easy to use but pricing is unclear
Turbo Tax is user friendly and I really like the guarantee and assistance if audited. However, two years in a row, when I go to check out, the price ends up being double what I was quoted in the beginning. Pricing is ambiguous and I feel like I'm being overcharged and/or not presented with clear information regarding pricing.
Date published: 2023-03-02
Rated 5 out of 5 by
GrSF from
TurboTax is great and Rutha made it even better
Our tax advisor Rutha was fantastic and helped us make the most of our available tax breaks.
Date published: 2023-03-02
Rated 4 out of 5 by
BestHand from
TurboTax Deluxe
TurboTax Deluxe is fine but help support could not be worse than it is. We had questions about buying savings bonds using tax refund and person was telling that we can buy up to 3 bonds up to $5000 per bond for total amounts of $15000 ( I had refund more than $15K). The help support does not know better than clients, just constantly looking for manuals and just sending you links by emails. Just awful.
Date published: 2023-03-02
Rated 5 out of 5 by
BULANDOY from
Turbo tax is awesome
Helped me clear up some confusion with filing my return
Date published: 2023-03-02
Rated 1 out of 5 by
lost in taxes from
failed
failed to help. failed to inform. failed to provide information. don’t use Turbotax.
Date published: 2023-03-02
Rated 5 out of 5 by
BROWNEYEJACK from
TURBO TAX IS AMAZING
GREAT PRODUCT, QUICK AND EASY TO USE! WOULD HIGHLY RECOMMEND
Date published: 2023-03-02
Rated 4 out of 5 by
David 25 from
3rd year of use
I have used this software for 3 years now. I had more problems with it this year than ever before. At the end of the process I had a charge for a service that I did not want but could not decline. On line reps told me to start over like it was just a ten minute process. No consideration for the two hours we spent entering the info. I tried to start over and the software did not have the same forms as the first trip through. The second time thru gave me a different refund amount. Not a fun afternoon.
Date published: 2023-03-02
Rated 5 out of 5 by
skaiyamichelleclarkgilmer from
my review for turbo tax
very easy to , convenient, fraud and identity protection
Date published: 2023-03-02
Rated 3 out of 5 by
Cade44 from
Very helpful. Lame needing Deluxe b/c HSA
TurboTax was very helpful, but I think it is lame that I need to pay for Deluxe TWICE just because I have an HSA. It barely takes 1 extra form, yet it is cost me an extra $100. Other than that, I really like using TurboTax.
All TurboTax® Offerings Reviews - Page 8025
Date published: 2023-03-02