TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is help and easy to follow It is easy to follow and it saves me time, been using Turbo Tax for years.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was fast and easy!! ITS Awesome.Will recommend.
Date published: 2021-02-25
Rated 4 out of 5 by from User-friendly for the most part. This isn't getting 5 stars because I was repeatedly asked to update my 1099-b form for wash sales to a non-zero amount. The software has a prompt that makes you think you can update it through the Review section of the return process...YOU CAN'T! You gotta go back through income, then investments/1099-B, then select edit for the specific brokerage, go through all the investments under that brokerage, select the pencil/edit function for the appropriate investment, then if the Wash Sale amount is either $0.00 or under $1, you must erase those figures...then it'll work. And to know what investment to select, you gotta write down the details of the investment given to you when you attempt to file and it kicks you into Review/Update needed. Each correction needed with provide you with the need info if you scroll to the top of the 1099 form.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Really easy to use . Glad use this tool this year .
Date published: 2021-02-25
Rated 5 out of 5 by from I love it It was so easy to use and simple. First time using and love it
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awsome It was easy to use and had no problem with it and if i had questions i just got help
Date published: 2021-02-25
Rated 3 out of 5 by from I'm moderately satisfied There were a lot of extra upcharges even though I initially came to file for free as advertised. The additional charge to pay out of my refund increased the amount deducted out of the refund by 50% so I just paid out of pocket. This isn't the TurboTax I used back in college, it can't be.
Date published: 2021-02-25
Rated 5 out of 5 by from SO EASY AND FAST I have use TurboTax for since the start of my taxed life and it is super easy from since the beginning and even this most recent filing. Every time something new happened or I got charged/deducted for Turbo Tax gave me an explaination.
Date published: 2021-02-25
Rated 1 out of 5 by from Very frustrating experience There is a glitch in the Rideshare income form and it took us several hours and a 30 minute phone call with a customer service rep to finalize our returns. THEN after the customer service rep hung up we were STILL unable to file as the issue returned and I had to complete a Schedule C on my own! We've used TurboTax the last 3 years and never had an issue. I doubt we will use TurboTax again.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes it very easy to file. I requested help from a Turbo Tax expert and he was wonderful, caring about my needs and very courteous.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8021
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is help and easy to follow It is easy to follow and it saves me time, been using Turbo Tax for years.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was fast and easy!! ITS Awesome.Will recommend.
Date published: 2021-02-25
Rated 4 out of 5 by from User-friendly for the most part. This isn't getting 5 stars because I was repeatedly asked to update my 1099-b form for wash sales to a non-zero amount. The software has a prompt that makes you think you can update it through the Review section of the return process...YOU CAN'T! You gotta go back through income, then investments/1099-B, then select edit for the specific brokerage, go through all the investments under that brokerage, select the pencil/edit function for the appropriate investment, then if the Wash Sale amount is either $0.00 or under $1, you must erase those figures...then it'll work. And to know what investment to select, you gotta write down the details of the investment given to you when you attempt to file and it kicks you into Review/Update needed. Each correction needed with provide you with the need info if you scroll to the top of the 1099 form.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Really easy to use . Glad use this tool this year .
Date published: 2021-02-25
Rated 5 out of 5 by from I love it It was so easy to use and simple. First time using and love it
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is awsome It was easy to use and had no problem with it and if i had questions i just got help
Date published: 2021-02-25
Rated 3 out of 5 by from I'm moderately satisfied There were a lot of extra upcharges even though I initially came to file for free as advertised. The additional charge to pay out of my refund increased the amount deducted out of the refund by 50% so I just paid out of pocket. This isn't the TurboTax I used back in college, it can't be.
Date published: 2021-02-25
Rated 5 out of 5 by from SO EASY AND FAST I have use TurboTax for since the start of my taxed life and it is super easy from since the beginning and even this most recent filing. Every time something new happened or I got charged/deducted for Turbo Tax gave me an explaination.
Date published: 2021-02-25
Rated 1 out of 5 by from Very frustrating experience There is a glitch in the Rideshare income form and it took us several hours and a 30 minute phone call with a customer service rep to finalize our returns. THEN after the customer service rep hung up we were STILL unable to file as the issue returned and I had to complete a Schedule C on my own! We've used TurboTax the last 3 years and never had an issue. I doubt we will use TurboTax again.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax makes it very easy to file. I requested help from a Turbo Tax expert and he was wonderful, caring about my needs and very courteous.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 8021