TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
Rated 3 out of 5 by from Not happy about the Free File options I like Turbo Tax and have been using it for many years. What I'm not too happy about is not being able to use it with the federal free file options. Besides having to pay, its an additional fee for state taxes. for the money I paid this year, I could have had a professional tax preparer do man taxes & had additional protections. If it stays this way next year, I'll support a local business, have greater audit protections and file with them next year.
Date published: 2022-04-17
Rated 4 out of 5 by from Reliable tool We've been using TurboTax for over 20 years and have come to rely on it as our "go to" software for our taxes. Usually we buy the disc or download, it was different this year and took some getting used to and seemed like all the data from last year didn't transfer
Date published: 2022-04-17
Rated 4 out of 5 by from great I had a great experience with turbo tax, it was very easy to follow and understand. i will definitely use it next year.
Date published: 2022-04-17
Rated 5 out of 5 by from They’re awesome TurboTax live has mad my tax filing much easier and my expert was awesome and very patient
Date published: 2022-04-17
Rated 5 out of 5 by from Great service. Easy to use, although time consuming to get it right!
Date published: 2022-04-17
Rated 5 out of 5 by from well done!!! I appreciate your east-to-use website. I also like that you make it stress free, somewhat.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax is not what it used to be Turbo tax isn't as good as it used to be. There was a glitch in the software where after you paid the fee to efile your state return, it would take you back to the screen to pay and not let you continue. When you try to pay again, it would ask for the efile confirmation # but it never emailed you the number so you don't have it. There were many questions regarding this in the community forum but the answers were of no use because they evidently didn't understand the issue. So not only is the software not as good but the support was not helpful either. I have used turbo tax for years but will probably not use it next year after the problems this year.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 8014
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
Rated 3 out of 5 by from Not happy about the Free File options I like Turbo Tax and have been using it for many years. What I'm not too happy about is not being able to use it with the federal free file options. Besides having to pay, its an additional fee for state taxes. for the money I paid this year, I could have had a professional tax preparer do man taxes & had additional protections. If it stays this way next year, I'll support a local business, have greater audit protections and file with them next year.
Date published: 2022-04-17
Rated 4 out of 5 by from Reliable tool We've been using TurboTax for over 20 years and have come to rely on it as our "go to" software for our taxes. Usually we buy the disc or download, it was different this year and took some getting used to and seemed like all the data from last year didn't transfer
Date published: 2022-04-17
Rated 4 out of 5 by from great I had a great experience with turbo tax, it was very easy to follow and understand. i will definitely use it next year.
Date published: 2022-04-17
Rated 5 out of 5 by from They’re awesome TurboTax live has mad my tax filing much easier and my expert was awesome and very patient
Date published: 2022-04-17
Rated 5 out of 5 by from Great service. Easy to use, although time consuming to get it right!
Date published: 2022-04-17
Rated 5 out of 5 by from well done!!! I appreciate your east-to-use website. I also like that you make it stress free, somewhat.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax is not what it used to be Turbo tax isn't as good as it used to be. There was a glitch in the software where after you paid the fee to efile your state return, it would take you back to the screen to pay and not let you continue. When you try to pay again, it would ask for the efile confirmation # but it never emailed you the number so you don't have it. There were many questions regarding this in the community forum but the answers were of no use because they evidently didn't understand the issue. So not only is the software not as good but the support was not helpful either. I have used turbo tax for years but will probably not use it next year after the problems this year.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 8014