TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Turbo Tax is terrible!! They charged me a huge fee just because I am "self employed" through door dash. They charged my husband a huge fee because he has a retirement plan. How are you gonna add on an extra 250 dollars just because someone is saving money? I had more than enough deductions to take out of my taxes. I would have only owed 30 dollars. But I owed 280 dollars because I am self employeed? That's not right. They are taking money from people.
Date published: 2021-03-05
Rated 1 out of 5 by from Won't use the online option again. I have always purchased the Turbo Tax disk and used the app. It would load my info from last year and there were no additional fees. This year, the online option did not load my old info, even after uploading last year's return as suggested. I was bombarded with requests to upgrade my package, and it was not made clear I had to pay $40 just for the privilege of paying the already over-priced $60 option out of my return. Felt like a scam. Terribly disappointed and will not use the online option again.
Date published: 2021-03-05
Rated 5 out of 5 by from Wonderful Simplistic and easy to navigate and will definitely use again!
Date published: 2021-03-05
Rated 4 out of 5 by from As a New Business Owner, I learned a lot Really enjoyed the product. I wish there was a little more detail on required forms
Date published: 2021-03-05
Rated 5 out of 5 by from Quick and easy The process was quick and easy to complete. I will use again.
Date published: 2021-03-05
Rated 3 out of 5 by from It's Not Free Other than the charge at the end, which was unexpected. The experience was GREAT!
Date published: 2021-03-05
Rated 5 out of 5 by from so easy so awesome!!!!!! turbo Tax made filing my taxes easy and quick and painless.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is great! It saves me some money, but more important it keeps my mind alert during the process of entering all kinds of personal information
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is awesome!! Turbo tax makes filing fast and easy. It is a great place to when filing taxes.
Date published: 2021-03-05
Rated 3 out of 5 by from Easy but expensive customer service is great but its honestly so expensive.... expect to pay over 150$ just for the basic plan
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 8014
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is terrible!! They charged me a huge fee just because I am "self employed" through door dash. They charged my husband a huge fee because he has a retirement plan. How are you gonna add on an extra 250 dollars just because someone is saving money? I had more than enough deductions to take out of my taxes. I would have only owed 30 dollars. But I owed 280 dollars because I am self employeed? That's not right. They are taking money from people.
Date published: 2021-03-05
Rated 1 out of 5 by from Won't use the online option again. I have always purchased the Turbo Tax disk and used the app. It would load my info from last year and there were no additional fees. This year, the online option did not load my old info, even after uploading last year's return as suggested. I was bombarded with requests to upgrade my package, and it was not made clear I had to pay $40 just for the privilege of paying the already over-priced $60 option out of my return. Felt like a scam. Terribly disappointed and will not use the online option again.
Date published: 2021-03-05
Rated 5 out of 5 by from Wonderful Simplistic and easy to navigate and will definitely use again!
Date published: 2021-03-05
Rated 4 out of 5 by from As a New Business Owner, I learned a lot Really enjoyed the product. I wish there was a little more detail on required forms
Date published: 2021-03-05
Rated 5 out of 5 by from Quick and easy The process was quick and easy to complete. I will use again.
Date published: 2021-03-05
Rated 3 out of 5 by from It's Not Free Other than the charge at the end, which was unexpected. The experience was GREAT!
Date published: 2021-03-05
Rated 5 out of 5 by from so easy so awesome!!!!!! turbo Tax made filing my taxes easy and quick and painless.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is great! It saves me some money, but more important it keeps my mind alert during the process of entering all kinds of personal information
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is awesome!! Turbo tax makes filing fast and easy. It is a great place to when filing taxes.
Date published: 2021-03-05
Rated 3 out of 5 by from Easy but expensive customer service is great but its honestly so expensive.... expect to pay over 150$ just for the basic plan
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 8014