TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Charged my for services I declined. I was charged for services I kept declining. When I called to get it fixed, the process would have made me redo my entire tax filing, and it was not worth the time. So guess I lose $90 for services I never used.
Date published: 2021-02-28
Rated 3 out of 5 by from Good but not great The information within TurboTax for my state return (AL) was insufficient to complete the state forms. I had to download the instruction booklet from my state's website and that had more helpful info than TurboTax had! It was also bad about doing taxes for a person that had died during the year. I did not find out some things - like the personal administrator stuff - until I checked the IRS website. I had to fill out a Form 56 and this form was not contained within TurboTax. TurboTax assumes the dead person "self-prepared" it and would sign it, which of course is impossible since they are dead. The wait for customer support when I called was about an hour. I called because when I went to e-file my state, TurboTax wanted to charge me another $20, even though I get a free state with my purchase. It is not clear when you buy the program that the "free state" is just for the forms for filling out the state information, but that there would be an additional charge when e-filed (free if you print it out and mail it). TurboTax needs to be more upfront about this in its ads and marketing.
Date published: 2021-02-28
Rated 2 out of 5 by from Straight Forward but Glitchy I have filed with TT for 8 years now. I ended up wasting 10+ hours while filing my 2019 and 2020 tax returns because of TT glitches. e.g. I had to call the IT support to fix an issue. They were not able to resolve it so I ended up having to delete my entire return and start over. This is my last year filing with TT. It's a shame since I save a lot of money with TT (vs. an accountant).
Date published: 2021-02-28
Rated 4 out of 5 by from great thank youProgram is very easy to use. Loved it for 1040.
Date published: 2021-02-28
Rated 5 out of 5 by from Would Highly Recommend TurboTax Premier was extremely thorough and easy to use
Date published: 2021-02-28
Rated 5 out of 5 by from Very Good Every thing went fine except it did not submit my taxes the first tme
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is Awesome The software is awesome.. it will pull your w-2 amounts from ADP. Overall it's easy to file through TurboTax.
Date published: 2021-02-28
Rated 5 out of 5 by from NICE Turbo elped alot. Its always so easy with turbo tax.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent support Good customer support with knowledge tax experts and easy to file using the Turbo tax software
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is even easier than last year! It walked me through the forms that I needed to enter, and it made the whole process go smoothly.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 8008
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Charged my for services I declined. I was charged for services I kept declining. When I called to get it fixed, the process would have made me redo my entire tax filing, and it was not worth the time. So guess I lose $90 for services I never used.
Date published: 2021-02-28
Rated 3 out of 5 by from Good but not great The information within TurboTax for my state return (AL) was insufficient to complete the state forms. I had to download the instruction booklet from my state's website and that had more helpful info than TurboTax had! It was also bad about doing taxes for a person that had died during the year. I did not find out some things - like the personal administrator stuff - until I checked the IRS website. I had to fill out a Form 56 and this form was not contained within TurboTax. TurboTax assumes the dead person "self-prepared" it and would sign it, which of course is impossible since they are dead. The wait for customer support when I called was about an hour. I called because when I went to e-file my state, TurboTax wanted to charge me another $20, even though I get a free state with my purchase. It is not clear when you buy the program that the "free state" is just for the forms for filling out the state information, but that there would be an additional charge when e-filed (free if you print it out and mail it). TurboTax needs to be more upfront about this in its ads and marketing.
Date published: 2021-02-28
Rated 2 out of 5 by from Straight Forward but Glitchy I have filed with TT for 8 years now. I ended up wasting 10+ hours while filing my 2019 and 2020 tax returns because of TT glitches. e.g. I had to call the IT support to fix an issue. They were not able to resolve it so I ended up having to delete my entire return and start over. This is my last year filing with TT. It's a shame since I save a lot of money with TT (vs. an accountant).
Date published: 2021-02-28
Rated 4 out of 5 by from great thank youProgram is very easy to use. Loved it for 1040.
Date published: 2021-02-28
Rated 5 out of 5 by from Would Highly Recommend TurboTax Premier was extremely thorough and easy to use
Date published: 2021-02-28
Rated 5 out of 5 by from Very Good Every thing went fine except it did not submit my taxes the first tme
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is Awesome The software is awesome.. it will pull your w-2 amounts from ADP. Overall it's easy to file through TurboTax.
Date published: 2021-02-28
Rated 5 out of 5 by from NICE Turbo elped alot. Its always so easy with turbo tax.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent support Good customer support with knowledge tax experts and easy to file using the Turbo tax software
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is even easier than last year! It walked me through the forms that I needed to enter, and it made the whole process go smoothly.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 8008