TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use. When I need help I use the search. That usually does the trick. If it doesn't do the trick then I use Google to look up whatever I need help with.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is good it is convenient to use and met my needs. I have no complaint
Date published: 2022-04-19
Rated 4 out of 5 by from Excellent product. Could use a little improvement Reasonably well designed and easy to navigate. Had difficulty figuring out what supporting documentation I needed to mail to the IRS, after my e-filing return was accepted. Filling out and editing the Explanation Statement for Form 2210 was awkward.
Date published: 2022-04-19
Rated 4 out of 5 by from I can’t print my 2022 forms It was good, but I can’t print the 2022 tax forms to keep for my records. I need them. And HR BLOCK charges 9.99 for previous years. You guys charge 30.00…. I’m going to HR BLOCK next year. And your “free” service just cost me $179… huh
Date published: 2022-04-19
Rated 1 out of 5 by from Trouble E-filing I have a joint filing. My return keeps being rejected and asks for my wife's AGI. The rejection lists last years AGI for the joint return and asks that I correct it. I type in last years AGI as requested but it keeps being rejected. Your phone support says enter 0 and resubmit. I've done so. I am waiting again to see if it goes through. Also, when I sign in and try to look up last years turbotax return you say I didn't use turbotax. That is not true. This years review is negative. Also, I've typed in 30 "Nicknames" and all are used. Been trying 20 minutes to file this review but it won't let me.
Date published: 2022-04-19
Rated 5 out of 5 by from Thanks for your help turbotax Thank you for letting me know I did my taxes wrong and are willing to help me
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax for Business is good, but has a few flaw Coronavirus retirement distributions were difficult to establish. A clearer system would be nice. Also, I had my return rejected for 2020 for a technicality, and TurboTax automatically assumed that I used a different software, which I did not, after I fixed the technical issue.
Date published: 2022-04-19
Rated 5 out of 5 by from Taxpayer Very easy to navigate and no problem with preparing
Date published: 2022-04-19
Rated 5 out of 5 by from Easy and Fast to use! Use TurboTax every year and I have never had any issues they get it right every time
Date published: 2022-04-19
Rated 4 out of 5 by from Couple things they missed It seems that TT was unable to determine that my wifes ROTH was a 401(k) and not an IRA. TT then reported that all contributions were in error. It is my belief that they should have been able to determine from the W2 and other supplied documents that it was a ROTH 401(k) not IRA. TT never asked if I was still self-employed (even though there was no 1099 supplied) they made the assumption that I was and generated the necessary forms which I had to manually remove and provide the proper values. This question should have been asked at the beginning. A lot of sole proprietor ships were not in existence after COVID. Other than these two issues TT performed with it's usual speed and thoroughness.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7994
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. When I need help I use the search. That usually does the trick. If it doesn't do the trick then I use Google to look up whatever I need help with.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax is good it is convenient to use and met my needs. I have no complaint
Date published: 2022-04-19
Rated 4 out of 5 by from Excellent product. Could use a little improvement Reasonably well designed and easy to navigate. Had difficulty figuring out what supporting documentation I needed to mail to the IRS, after my e-filing return was accepted. Filling out and editing the Explanation Statement for Form 2210 was awkward.
Date published: 2022-04-19
Rated 4 out of 5 by from I can’t print my 2022 forms It was good, but I can’t print the 2022 tax forms to keep for my records. I need them. And HR BLOCK charges 9.99 for previous years. You guys charge 30.00…. I’m going to HR BLOCK next year. And your “free” service just cost me $179… huh
Date published: 2022-04-19
Rated 1 out of 5 by from Trouble E-filing I have a joint filing. My return keeps being rejected and asks for my wife's AGI. The rejection lists last years AGI for the joint return and asks that I correct it. I type in last years AGI as requested but it keeps being rejected. Your phone support says enter 0 and resubmit. I've done so. I am waiting again to see if it goes through. Also, when I sign in and try to look up last years turbotax return you say I didn't use turbotax. That is not true. This years review is negative. Also, I've typed in 30 "Nicknames" and all are used. Been trying 20 minutes to file this review but it won't let me.
Date published: 2022-04-19
Rated 5 out of 5 by from Thanks for your help turbotax Thank you for letting me know I did my taxes wrong and are willing to help me
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax for Business is good, but has a few flaw Coronavirus retirement distributions were difficult to establish. A clearer system would be nice. Also, I had my return rejected for 2020 for a technicality, and TurboTax automatically assumed that I used a different software, which I did not, after I fixed the technical issue.
Date published: 2022-04-19
Rated 5 out of 5 by from Taxpayer Very easy to navigate and no problem with preparing
Date published: 2022-04-19
Rated 5 out of 5 by from Easy and Fast to use! Use TurboTax every year and I have never had any issues they get it right every time
Date published: 2022-04-19
Rated 4 out of 5 by from Couple things they missed It seems that TT was unable to determine that my wifes ROTH was a 401(k) and not an IRA. TT then reported that all contributions were in error. It is my belief that they should have been able to determine from the W2 and other supplied documents that it was a ROTH 401(k) not IRA. TT never asked if I was still self-employed (even though there was no 1099 supplied) they made the assumption that I was and generated the necessary forms which I had to manually remove and provide the proper values. This question should have been asked at the beginning. A lot of sole proprietor ships were not in existence after COVID. Other than these two issues TT performed with it's usual speed and thoroughness.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7994