TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Awesom Very good it save me money when I tried to do it myself
Date published: 2022-03-25
Rated 2 out of 5 by from Foreign tax credit handling is very insufficient It all starts with TT claiming "Did you pay foreign taxes or have a foreign tax credit carryover? This is uncommon for your tax situation." Really? This is TT premier for investors. Having a fund or ETF or directly owning foreign stocks that pay foreign taxed dividends is an uncommon situation? It seems this would affect a significant part of the target consumers for TT premier. Once declared uncommon, the support for the foreign tax credit becomes correspondingly lackluster, lazy, and flawed. There is no support for distributions from multiple countries on one 1099 - again, a rather common situation; there's only a weird workaround. Then, in the review for the section, you are asked to give a "detailed explanation" in a form field, with no context given. TT, you filled the form and did the calculation? Can't you enter the explanation? I have no idea what you did and what is requested here - TT gives no support. In the review (not the questionnaire), it also complains for each tax paid that the date it was paid is missing in the form. If you have multiple 1099s and/or countries, it is not clear which one the request refers to. It just asks multiple times, each time without context or meaningful order. Then there's another review question about "Foreign Tax Credit Comp Wks: Qual Div and LT Cap Gains should have a value of at least X" without sufficient context - this is again because TT can't handle multiple countries and/or 1099s properly. Then there are many other quite annoying issues this year: - TT asked if I again received 1099s from financial institutions like last year. I said yes; after that, the forms were created, but I was no longer given to import the data without deleting the forms again (which I did not notice until the end, so I put in a lot of typing work for nothing) - Multiple times you run into a section which "needs review". It however will not tell you exactly what the issue issue. It takes minutes and multiple experimental run throughs to figure it out: E.g. it didn't accept my W2 as is, with TX wages filled in the state section (but no state income tax, as there is none) - kept wanting me to review the W2 (no hint why). - E.g. stock sale cost basis field cannot be empty (though it is empty on the 1099), it needs to have 0 even if adjusted later with another question. - Tax withholding per quarter does not add up: TT expects a different number - it is unclear why. I checked and calculated this a few times, no solution. An explanation function for the withholding amount from TT would be good. - The review does not allow to leave "date this investment was acquired" blank, though it is blank on 1099 received And so on. Quality control seems to be lacking. The product manager and development manager for the foreign tax credit section should be evaluated.
Date published: 2022-03-25
Rated 5 out of 5 by from Great Wonderful and I will file with turbo everytime I file.
Date published: 2022-03-25
Rated 5 out of 5 by from Great & simply easy Simple is always best for me when it comed to taxes.
Date published: 2022-03-25
Rated 5 out of 5 by from Still Easy to Use Quick and simple, especially if one's taxes aren't complex (like mine aren't) Leads through return process step by step, has some help available if needed, can ask for more help if needed.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is straightforward ,well organized and easy to use.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is awesome and saved me money! Turbo tax is an excellent tool to help file your tax return! I usually pay someone to do the taxes for me because i was always afraid and intimidated by all the forms and numbers. Turbo tax will guide you through each box that needs to be filled in and will do a check to make sure that the information is all entered correctly and complete. My fears of filing my own taxes are gone now thanks to the easy instructions from Turbotax!
Date published: 2022-03-25
Rated 5 out of 5 by from Taxes made easy and informative. Turbo Tax has many points of explanation. I would like to see a direct link to the IRS web site and possibly the state where you live or lived previously for those questions or issues that are not addressed. Thank you.
Date published: 2022-03-25
Rated 3 out of 5 by from I worked except for two things Did not show business code even though it was on a previous return
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome The best hands down I recommend this to all my friends and family
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7991
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesom Very good it save me money when I tried to do it myself
Date published: 2022-03-25
Rated 2 out of 5 by from Foreign tax credit handling is very insufficient It all starts with TT claiming "Did you pay foreign taxes or have a foreign tax credit carryover? This is uncommon for your tax situation." Really? This is TT premier for investors. Having a fund or ETF or directly owning foreign stocks that pay foreign taxed dividends is an uncommon situation? It seems this would affect a significant part of the target consumers for TT premier. Once declared uncommon, the support for the foreign tax credit becomes correspondingly lackluster, lazy, and flawed. There is no support for distributions from multiple countries on one 1099 - again, a rather common situation; there's only a weird workaround. Then, in the review for the section, you are asked to give a "detailed explanation" in a form field, with no context given. TT, you filled the form and did the calculation? Can't you enter the explanation? I have no idea what you did and what is requested here - TT gives no support. In the review (not the questionnaire), it also complains for each tax paid that the date it was paid is missing in the form. If you have multiple 1099s and/or countries, it is not clear which one the request refers to. It just asks multiple times, each time without context or meaningful order. Then there's another review question about "Foreign Tax Credit Comp Wks: Qual Div and LT Cap Gains should have a value of at least X" without sufficient context - this is again because TT can't handle multiple countries and/or 1099s properly. Then there are many other quite annoying issues this year: - TT asked if I again received 1099s from financial institutions like last year. I said yes; after that, the forms were created, but I was no longer given to import the data without deleting the forms again (which I did not notice until the end, so I put in a lot of typing work for nothing) - Multiple times you run into a section which "needs review". It however will not tell you exactly what the issue issue. It takes minutes and multiple experimental run throughs to figure it out: E.g. it didn't accept my W2 as is, with TX wages filled in the state section (but no state income tax, as there is none) - kept wanting me to review the W2 (no hint why). - E.g. stock sale cost basis field cannot be empty (though it is empty on the 1099), it needs to have 0 even if adjusted later with another question. - Tax withholding per quarter does not add up: TT expects a different number - it is unclear why. I checked and calculated this a few times, no solution. An explanation function for the withholding amount from TT would be good. - The review does not allow to leave "date this investment was acquired" blank, though it is blank on 1099 received And so on. Quality control seems to be lacking. The product manager and development manager for the foreign tax credit section should be evaluated.
Date published: 2022-03-25
Rated 5 out of 5 by from Great Wonderful and I will file with turbo everytime I file.
Date published: 2022-03-25
Rated 5 out of 5 by from Great & simply easy Simple is always best for me when it comed to taxes.
Date published: 2022-03-25
Rated 5 out of 5 by from Still Easy to Use Quick and simple, especially if one's taxes aren't complex (like mine aren't) Leads through return process step by step, has some help available if needed, can ask for more help if needed.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is straightforward ,well organized and easy to use.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is awesome and saved me money! Turbo tax is an excellent tool to help file your tax return! I usually pay someone to do the taxes for me because i was always afraid and intimidated by all the forms and numbers. Turbo tax will guide you through each box that needs to be filled in and will do a check to make sure that the information is all entered correctly and complete. My fears of filing my own taxes are gone now thanks to the easy instructions from Turbotax!
Date published: 2022-03-25
Rated 5 out of 5 by from Taxes made easy and informative. Turbo Tax has many points of explanation. I would like to see a direct link to the IRS web site and possibly the state where you live or lived previously for those questions or issues that are not addressed. Thank you.
Date published: 2022-03-25
Rated 3 out of 5 by from I worked except for two things Did not show business code even though it was on a previous return
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome The best hands down I recommend this to all my friends and family
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7991