TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Some issues... not as good as it could be Makes the basics really easy. Contains a few bugs and the questionnaire system is frustrating to navigate when you want to update specific info. A first this year was an unexpected jump in the tax number displayed... I still haven't worked out why it changed at one point... but after double checking everything I think everything is accurate, which makes me wonder what was different before the number changed.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is great. I had good experience with customer service especially with Chantriece (I think I spelled it right). She was very helpful and patience with me.
Date published: 2021-02-25
Rated 5 out of 5 by from Princess is a Queen! My live expert name is Princess, she's beyond amazing. She made it her business to get all of my questions answered. Her patiences and understanding allowed me to not be overwhelmed or frustrated. Princess (Queen) walked me through each step and corrected my mistakes. One thing about my NYS unemployment, I did my part in having 10% taken out so I wouldn't owe back but it states I owe. Princesses stated there might be a glitch in the system as to why it's not calculated properly. I would like to know more about this please.
Date published: 2021-02-25
Rated 3 out of 5 by from Good but not perfect Overall turbotax works well and the online help is pretty good, but I had problems with unwanted forms reappearing after having deleted them, inconsistent summary checks saying they needed more information after having entered it already, and form data showing from previous year after having cleared.
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo tax needs improvment Turbo tax doesn't auto fill the correct info onto the worksheets and this creates confusion and stress. Questions are not asked but then are asked during the check phase. Total confusion again!
Date published: 2021-02-25
Rated 5 out of 5 by from First timer and it was awesome! First time filing on my own and TurboTax was super user friendly! Definitely will be using the service from now on.
Date published: 2021-02-25
Rated 5 out of 5 by from Andrew Great experience and I will use next year!!! This is a must use for people who never do their own taxes!!
Date published: 2021-02-25
Rated 5 out of 5 by from SUCCESSFULL TAX RETURN! ANOTHER SUCCESSFULL TAX RETURN, THANK YOU TURBOTAX FOR MAKING IT HAPPEN!
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is good Turbo tax is easy to use and fast. There are things that are always improving year after year and its what keeps me comming back to use it year after year
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax is sneaky about their fees TurboTax is very expensive and charges for every little thing. Also not all things are clearly spelled out as to why you "have to" be charged more.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 7990
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Some issues... not as good as it could be Makes the basics really easy. Contains a few bugs and the questionnaire system is frustrating to navigate when you want to update specific info. A first this year was an unexpected jump in the tax number displayed... I still haven't worked out why it changed at one point... but after double checking everything I think everything is accurate, which makes me wonder what was different before the number changed.
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is great. I had good experience with customer service especially with Chantriece (I think I spelled it right). She was very helpful and patience with me.
Date published: 2021-02-25
Rated 5 out of 5 by from Princess is a Queen! My live expert name is Princess, she's beyond amazing. She made it her business to get all of my questions answered. Her patiences and understanding allowed me to not be overwhelmed or frustrated. Princess (Queen) walked me through each step and corrected my mistakes. One thing about my NYS unemployment, I did my part in having 10% taken out so I wouldn't owe back but it states I owe. Princesses stated there might be a glitch in the system as to why it's not calculated properly. I would like to know more about this please.
Date published: 2021-02-25
Rated 3 out of 5 by from Good but not perfect Overall turbotax works well and the online help is pretty good, but I had problems with unwanted forms reappearing after having deleted them, inconsistent summary checks saying they needed more information after having entered it already, and form data showing from previous year after having cleared.
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo tax needs improvment Turbo tax doesn't auto fill the correct info onto the worksheets and this creates confusion and stress. Questions are not asked but then are asked during the check phase. Total confusion again!
Date published: 2021-02-25
Rated 5 out of 5 by from First timer and it was awesome! First time filing on my own and TurboTax was super user friendly! Definitely will be using the service from now on.
Date published: 2021-02-25
Rated 5 out of 5 by from Andrew Great experience and I will use next year!!! This is a must use for people who never do their own taxes!!
Date published: 2021-02-25
Rated 5 out of 5 by from SUCCESSFULL TAX RETURN! ANOTHER SUCCESSFULL TAX RETURN, THANK YOU TURBOTAX FOR MAKING IT HAPPEN!
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is good Turbo tax is easy to use and fast. There are things that are always improving year after year and its what keeps me comming back to use it year after year
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax is sneaky about their fees TurboTax is very expensive and charges for every little thing. Also not all things are clearly spelled out as to why you "have to" be charged more.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 7990