TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from having all the added forms makes life easy as always, turned a 20 hour process to a 3 hours process, there was a few question this year that I ended up needing to find outside turbotax help... got to work on that! would get 5 starts if you actively did not hide your FREEDOM Free file (people under 60K) which is required by LAW that you provide.. i tested it out for grins and giggled and its full of bug.. kinda of shaddy and reason why I do not use your accounting software.. but other then that great job.
Date published: 2023-04-19
Rated 3 out of 5 by from A frustrating year.ai Granted, I waited till the last minute (not like me) got frustrated trying to load the software into my computer, then, in the end, I was unable to obtain my AGI for 2021 so I could not e-file, requiring I mail my forms LATE (now past midnight)
Date published: 2023-04-19
Rated 3 out of 5 by from Forced to acquire I was on the app on my phone, which was great until I was forced to acquire an upgrade with not even an 'x' to click on. I pressed continue and that's when it sealed the deal of me committing to premium. I didn't appreciate being forced to purchase something when I was already having to complete payment for state taxes. I was livid and I hope that you give people a choice to pay. I wasn't even using the service and they wouldn't let me reverse the selection. It all just adjusted.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very convenient TurboTax is very convenient and user friendly tool to use. I loved it they way it was designed for a smooth online experience.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAXED IS AWESOME BUT LITTLE PRICY NOW! VERY GOOD SYSTEM TO GET THE BEST OUT OF/ BUT ITS GETTING TO PRICY!!!
Date published: 2023-04-19
Rated 5 out of 5 by from AWESOOMMEEEEE Always very helpful. Been using turbo tax for years and I don't ever see a reason to use any other service!!
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use !! Great service 👍 easy to use would recommend to others easy to understand
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax force me to pay extra I paid for TurboTax Deluxe back in February, for $39. However, when I filed in April, somehow it upgraded me to Premium, which I do not need because I'm not self employed or small business. Then it asked me to pay $100+ extra. I could not downgrade by "erase and start over" because I've already paid a portion. Even if I could start over, doing that on last minute before tax day is just not possible. Eventually I caved in and paid the extra but I swear I will never use TurboTax again, what a scam.
Date published: 2023-04-19
Rated 4 out of 5 by from It Gets the Job Done w/ Info, Ads, & Surprises It was fairly standard. I do appreciate it "finding" the 'hidden' tax breaks' I might have otherwise missed but that should be standard for any service that charges half a bill. The Search system has definitely seen an upgrade and is one of the nicest new features todate. The sour taste in my mouth did not come from the multiple efforts to UPGRADE but from the somewhat Surprise! of having to pay and ADDITIONAL FEE around $40 to have them take their $50 Service fee out of the refund check.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax really helped me out I have used them for eight years now and have been pleased with the service. It’s quick and helpful.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from having all the added forms makes life easy as always, turned a 20 hour process to a 3 hours process, there was a few question this year that I ended up needing to find outside turbotax help... got to work on that! would get 5 starts if you actively did not hide your FREEDOM Free file (people under 60K) which is required by LAW that you provide.. i tested it out for grins and giggled and its full of bug.. kinda of shaddy and reason why I do not use your accounting software.. but other then that great job.
Date published: 2023-04-19
Rated 3 out of 5 by from A frustrating year.ai Granted, I waited till the last minute (not like me) got frustrated trying to load the software into my computer, then, in the end, I was unable to obtain my AGI for 2021 so I could not e-file, requiring I mail my forms LATE (now past midnight)
Date published: 2023-04-19
Rated 3 out of 5 by from Forced to acquire I was on the app on my phone, which was great until I was forced to acquire an upgrade with not even an 'x' to click on. I pressed continue and that's when it sealed the deal of me committing to premium. I didn't appreciate being forced to purchase something when I was already having to complete payment for state taxes. I was livid and I hope that you give people a choice to pay. I wasn't even using the service and they wouldn't let me reverse the selection. It all just adjusted.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very convenient TurboTax is very convenient and user friendly tool to use. I loved it they way it was designed for a smooth online experience.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAXED IS AWESOME BUT LITTLE PRICY NOW! VERY GOOD SYSTEM TO GET THE BEST OUT OF/ BUT ITS GETTING TO PRICY!!!
Date published: 2023-04-19
Rated 5 out of 5 by from AWESOOMMEEEEE Always very helpful. Been using turbo tax for years and I don't ever see a reason to use any other service!!
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use !! Great service 👍 easy to use would recommend to others easy to understand
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax force me to pay extra I paid for TurboTax Deluxe back in February, for $39. However, when I filed in April, somehow it upgraded me to Premium, which I do not need because I'm not self employed or small business. Then it asked me to pay $100+ extra. I could not downgrade by "erase and start over" because I've already paid a portion. Even if I could start over, doing that on last minute before tax day is just not possible. Eventually I caved in and paid the extra but I swear I will never use TurboTax again, what a scam.
Date published: 2023-04-19
Rated 4 out of 5 by from It Gets the Job Done w/ Info, Ads, & Surprises It was fairly standard. I do appreciate it "finding" the 'hidden' tax breaks' I might have otherwise missed but that should be standard for any service that charges half a bill. The Search system has definitely seen an upgrade and is one of the nicest new features todate. The sour taste in my mouth did not come from the multiple efforts to UPGRADE but from the somewhat Surprise! of having to pay and ADDITIONAL FEE around $40 to have them take their $50 Service fee out of the refund check.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax really helped me out I have used them for eight years now and have been pleased with the service. It’s quick and helpful.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 799