TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great Service The support from the initial rep (Kris) was outstanding, Better than my accountant.
Date published: 2021-03-12
Rated 5 out of 5 by from simple and great simple and great love the website super simple to use
Date published: 2021-03-12
Rated 4 out of 5 by from Turbo made it easy Turbotax made filing my taxes fairly easy. I was satisfied with my experience.
Date published: 2021-03-12
Rated 5 out of 5 by from Just Awesome This was easy and fast to process, best of all free.
Date published: 2021-03-12
Rated 4 out of 5 by from Increased memory made me crazy BUT I won!! Loved the product for YEARS. Maybe why I had to figure out how to increase the memory on my laptop to continue this year - but this 65 year old did it herself, completed my taxes and filed them tonight!! I do trust them and have had success with them for a long time.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is very thorough! Turbo Tax helped to analyze a myriad of different situations, which would have been virtually impossible if I had tried to file without it.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome Almost took 30-40 minutes.. It's Great application .. recommended to all those looking for better UI UX
Date published: 2021-03-12
Rated 4 out of 5 by from TurboTax is the way to go TurboTax is very thorough and explain details with each item so you can understand to your fullest ability. They are very helpful and efficient. The only downside is the amount of time it takes to complete in its entirety and if you are timed out you have to start over in certain areas. Otherwise TurboTax is your best way to go!
Date published: 2021-03-12
Rated 1 out of 5 by from serious problems this time I spent a month trying to get my TSP 1099R to enter correctly. My wife and I had identical situations. We both received part of our RMD's for 2020. When CARES ACT was passed and we found we could rollover part of those withdrawals. Our 1099R's did not reflect this rollover. We also had a basis and should have 8606's generated by Turbo Tax. Turbo tax would not generate a 8606 for me as taxpayer but would generate one for my spouse. After trying every suggestion from the forums and calling Turbo-Tax I still could not fix this problem and was about to send in a paper return with 4852 because I was forced to override entries on IRA tax summary. The 1099R from TSP did not have IRA/SEP/SIMPLE block checked which was strange. So before sending in the return, I experimented with checking IRA/SEP/SIMPLE block on the entry form for the 1099R and everything worked! Turbo tax rep did not suggest this when I called. I hope it was a simple fix. I worry about filling in forms incorrectly but could not figure out an alternative. Will look into alternative program next year.
Date published: 2021-03-12
Rated 5 out of 5 by from Awsom This is my second year using Turbotax and I Love it
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 7980
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service The support from the initial rep (Kris) was outstanding, Better than my accountant.
Date published: 2021-03-12
Rated 5 out of 5 by from simple and great simple and great love the website super simple to use
Date published: 2021-03-12
Rated 4 out of 5 by from Turbo made it easy Turbotax made filing my taxes fairly easy. I was satisfied with my experience.
Date published: 2021-03-12
Rated 5 out of 5 by from Just Awesome This was easy and fast to process, best of all free.
Date published: 2021-03-12
Rated 4 out of 5 by from Increased memory made me crazy BUT I won!! Loved the product for YEARS. Maybe why I had to figure out how to increase the memory on my laptop to continue this year - but this 65 year old did it herself, completed my taxes and filed them tonight!! I do trust them and have had success with them for a long time.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo Tax is very thorough! Turbo Tax helped to analyze a myriad of different situations, which would have been virtually impossible if I had tried to file without it.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome Almost took 30-40 minutes.. It's Great application .. recommended to all those looking for better UI UX
Date published: 2021-03-12
Rated 4 out of 5 by from TurboTax is the way to go TurboTax is very thorough and explain details with each item so you can understand to your fullest ability. They are very helpful and efficient. The only downside is the amount of time it takes to complete in its entirety and if you are timed out you have to start over in certain areas. Otherwise TurboTax is your best way to go!
Date published: 2021-03-12
Rated 1 out of 5 by from serious problems this time I spent a month trying to get my TSP 1099R to enter correctly. My wife and I had identical situations. We both received part of our RMD's for 2020. When CARES ACT was passed and we found we could rollover part of those withdrawals. Our 1099R's did not reflect this rollover. We also had a basis and should have 8606's generated by Turbo Tax. Turbo tax would not generate a 8606 for me as taxpayer but would generate one for my spouse. After trying every suggestion from the forums and calling Turbo-Tax I still could not fix this problem and was about to send in a paper return with 4852 because I was forced to override entries on IRA tax summary. The 1099R from TSP did not have IRA/SEP/SIMPLE block checked which was strange. So before sending in the return, I experimented with checking IRA/SEP/SIMPLE block on the entry form for the 1099R and everything worked! Turbo tax rep did not suggest this when I called. I hope it was a simple fix. I worry about filling in forms incorrectly but could not figure out an alternative. Will look into alternative program next year.
Date published: 2021-03-12
Rated 5 out of 5 by from Awsom This is my second year using Turbotax and I Love it
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 7980