TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281618 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Great experience - knowledgeable, friendly help available when needed
Date published: 2021-03-05
Rated 4 out of 5 by from Easy program...one flaw It's an incredibly easy process. I've been using turbo tax for a decade, however, it's always incredibly difficult to NOT file your state taxes through the site. I didn't see an option to remove State from my cart and was pressed for time and decided to just pay the $50. That didn't break me, but for some...that's a big price to pay for an easy paper doc that I can pick-up at the library and file. It comes of as if its designed that way, which leaves a bad final feeling. Otherwise, super easy.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy fast easy and fast all questions answered clearly eassy and fast
Date published: 2021-03-05
Rated 5 out of 5 by from TAXES COMPLETE EASY, QUICK VERY HELPFUL USE EVERY YEAR FOR OVER 8 YEARS
Date published: 2021-03-05
Rated 1 out of 5 by from TurboTax2020 TurboTax is no longer user friendly.No longer gives you links to forms and no longer has a calculator icon imbeded.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is great! I've had such a great experience using turbotax they make me feel confident and secure using their site
Date published: 2021-03-05
Rated 5 out of 5 by from Simple, Fast, and Free! Just efiled our fed and state taxes using the free web-based TurboTax service. Fortunately, our tax situation is very simple, so the service was free as advertised. The interface was clear and intuitive. Nothing confusing, just a quick run-through of the federal and state forms and done. Thanks, TurboTax for making this an almost pleasant chore!
Date published: 2021-03-05
Rated 4 out of 5 by from TurboTax is great unless you have a problem I have been retired for 15 years. This year's return keeps asking me for a zip code for my W-2 sheet. I don't have any W-2's nor have I had any for 15 years. I had to put in an incorrect zip code just so I could file my return. There has to be a way to override or fix this!!!!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is good, but can be confusing I found the part about refinancing a home to be very confusing.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7977
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Great experience - knowledgeable, friendly help available when needed
Date published: 2021-03-05
Rated 4 out of 5 by from Easy program...one flaw It's an incredibly easy process. I've been using turbo tax for a decade, however, it's always incredibly difficult to NOT file your state taxes through the site. I didn't see an option to remove State from my cart and was pressed for time and decided to just pay the $50. That didn't break me, but for some...that's a big price to pay for an easy paper doc that I can pick-up at the library and file. It comes of as if its designed that way, which leaves a bad final feeling. Otherwise, super easy.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy fast easy and fast all questions answered clearly eassy and fast
Date published: 2021-03-05
Rated 5 out of 5 by from TAXES COMPLETE EASY, QUICK VERY HELPFUL USE EVERY YEAR FOR OVER 8 YEARS
Date published: 2021-03-05
Rated 1 out of 5 by from TurboTax2020 TurboTax is no longer user friendly.No longer gives you links to forms and no longer has a calculator icon imbeded.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is great! I've had such a great experience using turbotax they make me feel confident and secure using their site
Date published: 2021-03-05
Rated 5 out of 5 by from Simple, Fast, and Free! Just efiled our fed and state taxes using the free web-based TurboTax service. Fortunately, our tax situation is very simple, so the service was free as advertised. The interface was clear and intuitive. Nothing confusing, just a quick run-through of the federal and state forms and done. Thanks, TurboTax for making this an almost pleasant chore!
Date published: 2021-03-05
Rated 4 out of 5 by from TurboTax is great unless you have a problem I have been retired for 15 years. This year's return keeps asking me for a zip code for my W-2 sheet. I don't have any W-2's nor have I had any for 15 years. I had to put in an incorrect zip code just so I could file my return. There has to be a way to override or fix this!!!!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is good, but can be confusing I found the part about refinancing a home to be very confusing.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7977