TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax is ok Takes too long for a simple return. Should be able to skip over a lot of stuff. Needs to add skips instead of filling out everything not needed.
Date published: 2023-03-02
Rated 4 out of 5 by from Turbo Tax is awesome Fast and efficient. Need to clean up the dependent part. The head of household eligibility section is incorrect.
Date published: 2023-03-02
Rated 1 out of 5 by from Somehow they just keep making the software worse I am stuck in a loop of using this software even though I am not pleased with it. The product seems to keep getting worse every year.
Date published: 2023-03-02
Rated 3 out of 5 by from Hit some snags, but overall happy I have been using Turbo Tax for many, many years, and the best part has always been how it would walk you through the process and how easy it was. Unfortunately, this time I hit several snags. It took me much longer to be able to file due to the system asking for irrelivant information that does not pertain to me but would not let me proceed to the next step, showing that something needed attention even though it did not. It took me several weeks before the system would allow me to file. I hope this was a one time issue and plan on returning next year.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax Review The flow of the process insures that nothing is forgotten
Date published: 2023-03-02
Rated 5 out of 5 by from Very easy to utilize and extremely accurate I use Turbo Tax every year and have for the past several years.
Date published: 2023-03-02
Rated 1 out of 5 by from Terrible Experience with Multi-State and Reps Very difficult to fill in forms using live support. The "Tax experts" admitted they do not know how to solve the issue and advised me to consult my company as well as state websites for guidance. I was allowed to provide payment after completing my review of forms only to reach the final page and be told I am unable to e-file or print my tax forms. I requested a refund which was immediately rejected and spent 4 hours on the phone with the customer support center. I explained my situation and the reps agreed that this is a TurboTax systemic issue and that it should not have let me pay. During this time I was offered a partial refund which the rep was not allowed to do, which was then rescinded. Then I was transferred to someone who talked to the billing department and was ultimately told there was nothing they could do and I should submit another refund request. They did not know why I was unable to print or e-file my taxes, and I expressed that I am fully unable to use their services and would be happy to delete my information from their system with a rep for a full refund. I submitted another refund request and it got rejected with the fact that they do not offer a satisfaction guarantee on their online service, however their site directly lists a satisfaction guarantee for online. I again called a rep who informed me one of the states had not yet begun accepting returns which is the reason I could not print or file in any capacity. She also expressed that no refunds can be issued in pretty much any circumstance. I was advised to wait to see if and when the system updated to support my taxes. I have been misled, misinformed, and I do not anticipate I will use these services again. Be very wary of assistance from reps on your taxes.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax makes filing taxes easy! Turbo tax walks one thru the steps to file taxes easy and stress free.
Date published: 2023-03-02
Rated 5 out of 5 by from Great product!! Helps to simplify a 'chore' that none of us want to take on each year..
Date published: 2023-03-02
Rated 5 out of 5 by from I always use Turbo tax I just filed 2022 and was much smoother than expected! start and stop as needed. max refund, very nice!
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7977
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax is ok Takes too long for a simple return. Should be able to skip over a lot of stuff. Needs to add skips instead of filling out everything not needed.
Date published: 2023-03-02
Rated 4 out of 5 by from Turbo Tax is awesome Fast and efficient. Need to clean up the dependent part. The head of household eligibility section is incorrect.
Date published: 2023-03-02
Rated 1 out of 5 by from Somehow they just keep making the software worse I am stuck in a loop of using this software even though I am not pleased with it. The product seems to keep getting worse every year.
Date published: 2023-03-02
Rated 3 out of 5 by from Hit some snags, but overall happy I have been using Turbo Tax for many, many years, and the best part has always been how it would walk you through the process and how easy it was. Unfortunately, this time I hit several snags. It took me much longer to be able to file due to the system asking for irrelivant information that does not pertain to me but would not let me proceed to the next step, showing that something needed attention even though it did not. It took me several weeks before the system would allow me to file. I hope this was a one time issue and plan on returning next year.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax Review The flow of the process insures that nothing is forgotten
Date published: 2023-03-02
Rated 5 out of 5 by from Very easy to utilize and extremely accurate I use Turbo Tax every year and have for the past several years.
Date published: 2023-03-02
Rated 1 out of 5 by from Terrible Experience with Multi-State and Reps Very difficult to fill in forms using live support. The "Tax experts" admitted they do not know how to solve the issue and advised me to consult my company as well as state websites for guidance. I was allowed to provide payment after completing my review of forms only to reach the final page and be told I am unable to e-file or print my tax forms. I requested a refund which was immediately rejected and spent 4 hours on the phone with the customer support center. I explained my situation and the reps agreed that this is a TurboTax systemic issue and that it should not have let me pay. During this time I was offered a partial refund which the rep was not allowed to do, which was then rescinded. Then I was transferred to someone who talked to the billing department and was ultimately told there was nothing they could do and I should submit another refund request. They did not know why I was unable to print or e-file my taxes, and I expressed that I am fully unable to use their services and would be happy to delete my information from their system with a rep for a full refund. I submitted another refund request and it got rejected with the fact that they do not offer a satisfaction guarantee on their online service, however their site directly lists a satisfaction guarantee for online. I again called a rep who informed me one of the states had not yet begun accepting returns which is the reason I could not print or file in any capacity. She also expressed that no refunds can be issued in pretty much any circumstance. I was advised to wait to see if and when the system updated to support my taxes. I have been misled, misinformed, and I do not anticipate I will use these services again. Be very wary of assistance from reps on your taxes.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax makes filing taxes easy! Turbo tax walks one thru the steps to file taxes easy and stress free.
Date published: 2023-03-02
Rated 5 out of 5 by from Great product!! Helps to simplify a 'chore' that none of us want to take on each year..
Date published: 2023-03-02
Rated 5 out of 5 by from I always use Turbo tax I just filed 2022 and was much smoother than expected! start and stop as needed. max refund, very nice!
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7977