TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax was incredibly helpful Everything was easy and everyone was incredibly helpful at every stage
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax Live Support Is Worth It I have used turbo tax before for years but never used the live full service support. I used it this year due to some unique filings. i would definitely use it in the future
Date published: 2023-03-02
Rated 2 out of 5 by from Your fees are UNAFFORDABLE for the elderly My experience with Turbo Tax has always been helpful until this year when your FEES for tax preparation became extremely for elderly ppl on a fixed income such as myself
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is easy to use. Dealing with finances is always frustrating and confusing. TurboTax makes things easy and quick. By also informing me what is actually going on.
Date published: 2023-03-02
Rated 5 out of 5 by from simple works as described. grabbed last year's info. simple.
Date published: 2023-03-02
Rated 5 out of 5 by from Repeat Customer!!!! Almost fun. Easy to use, have used TurboTax for about 10 years.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax is Great! Using TurboTax is easy and great but just hate that they are charging a lot of money this year. I feel we should only have to pay one price instead of the same price twice. Other than that love using them and will continue to use them.
Date published: 2023-03-02
Rated 1 out of 5 by from AWFUL Customer Service Questionable upsell tactic After I had completed my entire return Turbo tax Deluxe I went thru the review stage and based on capital loss carryover Turbo tax advised that I would need to upgrade to Premier version which I did. Turns out Turbotax was wrong. I searched help and numerous sites to try and change back to deluxe - no luck. Called customer service and spoke with Jean who wasn't able to help me. He put me on hold and when he came back was apparently no longer able to hear me even though I hadn't touched my phone while I was on hold. Hung up after two minutes of waiting for him to figure it out. Even though he confirmed my phone# prior to hold he didn't call me back. Then I called and spoke with Kayeesha? who told me it's my problem and I should just start another turbo tax account. I explained to Kayeesha? I've had my account for years. Then she hung up on me and I got an email closing my ticket. Thankfully there was a survey attached so hopefully she can be identified with my feedback on her poor service. Called back, on hold 10 minutes. Line was picked up and rep never spoke, just kept the line open. I could hear them on the line but they refused to acknowledge me for over 2 minutes. Called back, on hold again 10 minutes. Same thing, line picks up, no one talks even though I can hear noise in the background. Called again spoke with Tuyne who was polite and seemed knowledgable. She answered my question but the only workaround is to delete the whole return and start again. She advised she would email me directions which she did. I asked to speak with a Supverisor at the end of the call so I could express my frustration at the horrific customer service and that I was incorrectly prompted by turbo tax to select a higher cost product with no way to change back without redoing my whole return. ----It seems extremely questionable that turbo tax upsells higher product levels throughout the whole return with just a click of a button but when you want to go back to the lower level it's not possible - even when you completed the entire return in the lower product and only changed it based on an incorrect prompt from turbo tax when you're reviewing prior to filing--- So, asked Tuyne to speak with a Supervisor and she gave me what I thought was a closing statement prior to transferring me - but - she hung up on me too. Unbelievable!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax!!! Thank you for empowering me to do my own taxes. The added icons for clarification are amazing. I encourage anyone who isn't the top 10% to use this product.
Date published: 2023-03-02
Rated 5 out of 5 by from Its helpful Turbo tax employee tierra helped and walked me thru the entire process.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7953
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was incredibly helpful Everything was easy and everyone was incredibly helpful at every stage
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax Live Support Is Worth It I have used turbo tax before for years but never used the live full service support. I used it this year due to some unique filings. i would definitely use it in the future
Date published: 2023-03-02
Rated 2 out of 5 by from Your fees are UNAFFORDABLE for the elderly My experience with Turbo Tax has always been helpful until this year when your FEES for tax preparation became extremely for elderly ppl on a fixed income such as myself
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is easy to use. Dealing with finances is always frustrating and confusing. TurboTax makes things easy and quick. By also informing me what is actually going on.
Date published: 2023-03-02
Rated 5 out of 5 by from simple works as described. grabbed last year's info. simple.
Date published: 2023-03-02
Rated 5 out of 5 by from Repeat Customer!!!! Almost fun. Easy to use, have used TurboTax for about 10 years.
Date published: 2023-03-02
Rated 4 out of 5 by from TurboTax is Great! Using TurboTax is easy and great but just hate that they are charging a lot of money this year. I feel we should only have to pay one price instead of the same price twice. Other than that love using them and will continue to use them.
Date published: 2023-03-02
Rated 1 out of 5 by from AWFUL Customer Service Questionable upsell tactic After I had completed my entire return Turbo tax Deluxe I went thru the review stage and based on capital loss carryover Turbo tax advised that I would need to upgrade to Premier version which I did. Turns out Turbotax was wrong. I searched help and numerous sites to try and change back to deluxe - no luck. Called customer service and spoke with Jean who wasn't able to help me. He put me on hold and when he came back was apparently no longer able to hear me even though I hadn't touched my phone while I was on hold. Hung up after two minutes of waiting for him to figure it out. Even though he confirmed my phone# prior to hold he didn't call me back. Then I called and spoke with Kayeesha? who told me it's my problem and I should just start another turbo tax account. I explained to Kayeesha? I've had my account for years. Then she hung up on me and I got an email closing my ticket. Thankfully there was a survey attached so hopefully she can be identified with my feedback on her poor service. Called back, on hold 10 minutes. Line was picked up and rep never spoke, just kept the line open. I could hear them on the line but they refused to acknowledge me for over 2 minutes. Called back, on hold again 10 minutes. Same thing, line picks up, no one talks even though I can hear noise in the background. Called again spoke with Tuyne who was polite and seemed knowledgable. She answered my question but the only workaround is to delete the whole return and start again. She advised she would email me directions which she did. I asked to speak with a Supverisor at the end of the call so I could express my frustration at the horrific customer service and that I was incorrectly prompted by turbo tax to select a higher cost product with no way to change back without redoing my whole return. ----It seems extremely questionable that turbo tax upsells higher product levels throughout the whole return with just a click of a button but when you want to go back to the lower level it's not possible - even when you completed the entire return in the lower product and only changed it based on an incorrect prompt from turbo tax when you're reviewing prior to filing--- So, asked Tuyne to speak with a Supervisor and she gave me what I thought was a closing statement prior to transferring me - but - she hung up on me too. Unbelievable!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax!!! Thank you for empowering me to do my own taxes. The added icons for clarification are amazing. I encourage anyone who isn't the top 10% to use this product.
Date published: 2023-03-02
Rated 5 out of 5 by from Its helpful Turbo tax employee tierra helped and walked me thru the entire process.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7953