TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Return Not Accepted I really like the ease of the process, but in the end, our return was not accepted because our adjusted gross income figure "did not match" our previous year's figure - even though it did. I tried everything from cut and paste to retyping (with and without the period), Nothing worked. Ultimately, I had to print and mail my returns & I'm just hoping TurboTax has not charged me the $25 fee for state filing.
Date published: 2023-03-02
Rated 5 out of 5 by from Easy Peasy! There were so many changes this year, my easy return turned into questionable actions for me! George, with the chat group was incredibly helpful and encouraging with my questions and gave me all the right answers. Will use again next year as I did last year! Price is so reasonable as well.
Date published: 2023-03-02
Rated 5 out of 5 by from Saved so much money Easy and saves so much time. I was able to add info as I received it and able to complete when I had everything!
Date published: 2023-03-02
Rated 5 out of 5 by from Makes doing your taxes so easy. Turbo Tax Review (not sure if it posted) Turbo Tax starts you off at the very beginning and walks you through each section needed to do your taxes. It has loads of help so you understand why you need to do something. Then it wraps it up into a nice Tax Return and you're good to go. Plus, it handles those complicated tax situations. It's amazing!
Date published: 2023-03-02
Rated 4 out of 5 by from Software easy to use, but reps don't know info... The software is easy to use, and I've used TurboTax for a number of years. However, this year I had questions due to some changes in our household & filing status, and I received conflicting answers to my questions with the representatives in chat. Once I got to the "review" section towards the end, I was told by the chat rep to choose "yes" & speak to one of the professionals who are more knowledgeable and can better answer questions. Thank goodness - because I was afraid I had chosen the wrong filing status based on what one rep had already told me. I opted to pay for the $59 MAX in case there are any issues/audit at a later date. Maybe TurboTax should only allow these chat reps to answer certain questions and pass off more difficult questions to the tax experts.
Date published: 2023-03-02
Rated 1 out of 5 by from Never again. Why are we being charged so much to do taxes then charged on top to pay online .. extra $40 to pay online ???!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome I like it very much. It was really helpful. Will do it again next year.
Date published: 2023-03-02
Rated 5 out of 5 by from Great Turbo Tax Great at what they do I had an easy time getting through my process
Date published: 2023-03-02
Rated 5 out of 5 by from Turbotax is great! Great experience, customer support helped me quickly and got my problem solved!
Date published: 2023-03-02
Rated 4 out of 5 by from TURBO TAX rocks quick and easy to file your taxes and I would definitely recommend this to my friends
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7951
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Return Not Accepted I really like the ease of the process, but in the end, our return was not accepted because our adjusted gross income figure "did not match" our previous year's figure - even though it did. I tried everything from cut and paste to retyping (with and without the period), Nothing worked. Ultimately, I had to print and mail my returns & I'm just hoping TurboTax has not charged me the $25 fee for state filing.
Date published: 2023-03-02
Rated 5 out of 5 by from Easy Peasy! There were so many changes this year, my easy return turned into questionable actions for me! George, with the chat group was incredibly helpful and encouraging with my questions and gave me all the right answers. Will use again next year as I did last year! Price is so reasonable as well.
Date published: 2023-03-02
Rated 5 out of 5 by from Saved so much money Easy and saves so much time. I was able to add info as I received it and able to complete when I had everything!
Date published: 2023-03-02
Rated 5 out of 5 by from Makes doing your taxes so easy. Turbo Tax Review (not sure if it posted) Turbo Tax starts you off at the very beginning and walks you through each section needed to do your taxes. It has loads of help so you understand why you need to do something. Then it wraps it up into a nice Tax Return and you're good to go. Plus, it handles those complicated tax situations. It's amazing!
Date published: 2023-03-02
Rated 4 out of 5 by from Software easy to use, but reps don't know info... The software is easy to use, and I've used TurboTax for a number of years. However, this year I had questions due to some changes in our household & filing status, and I received conflicting answers to my questions with the representatives in chat. Once I got to the "review" section towards the end, I was told by the chat rep to choose "yes" & speak to one of the professionals who are more knowledgeable and can better answer questions. Thank goodness - because I was afraid I had chosen the wrong filing status based on what one rep had already told me. I opted to pay for the $59 MAX in case there are any issues/audit at a later date. Maybe TurboTax should only allow these chat reps to answer certain questions and pass off more difficult questions to the tax experts.
Date published: 2023-03-02
Rated 1 out of 5 by from Never again. Why are we being charged so much to do taxes then charged on top to pay online .. extra $40 to pay online ???!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome I like it very much. It was really helpful. Will do it again next year.
Date published: 2023-03-02
Rated 5 out of 5 by from Great Turbo Tax Great at what they do I had an easy time getting through my process
Date published: 2023-03-02
Rated 5 out of 5 by from Turbotax is great! Great experience, customer support helped me quickly and got my problem solved!
Date published: 2023-03-02
Rated 4 out of 5 by from TURBO TAX rocks quick and easy to file your taxes and I would definitely recommend this to my friends
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7951