TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from easy to use simple and straight forward with explanations that are easy to understand
Date published: 2021-03-03
Rated 5 out of 5 by from Paul is Awesome I have been using Turbo Tax for over 7 years. This year was the first year I had issues and errors on my return. I upgraded to Live assist and in less than 2 minutes I got a call. Paul assisted me with the errors and walked me through how to fix it. I was done in less than 10 minutes. The customer service was awesome. Although I had to pay an extra 140.00, it was well worth it.
Date published: 2021-03-03
Rated 4 out of 5 by from great Product used for years how to enter data is easy to follow and reminds me of items i might have overlooked. I had a review come up that state a donation amount was wrong on the worksheet with a suggestion of what should be correct. I talked with a couple of experts who ccould not tell how to get the review to be satisfied ( 2 plus hours).. The instruction was to get the line item blank instead of $300. they told me to enter 0. didnt work!!!!! Today while struggling with it I used the space bar to remove the 0 and the decimal point and the problem was solved. Was not impressed with the expert people's knowledge in this area of how the forms work. They did not know who to call for help either. Still love the product but the live experts were iffy.
Date published: 2021-03-03
Rated 5 out of 5 by from CD for self employed is worth spending time Many self explanatory tools for self employed professionals
Date published: 2021-03-03
Rated 5 out of 5 by from good but way to expensive good software, but too expensive, not sure I will be using Turbo Tax in the future
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Ive been using turbo tax for many years, and during the years I have had to file differently but no matter the situation turbo tax has always been very helpful in guiding me thru every step.
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to use Very easy to use - took less time than I thought! It provided additional information that I didn't know about.
Date published: 2021-03-03
Rated 3 out of 5 by from turbo tax you really need the max to talk to an expert or your kind of stuck. It sucks when your stuck and you want expert help for one question and that one question cost you 60 bucks more
Date published: 2021-03-03
Rated 3 out of 5 by from Turbo tax issue I became very frustrated. My wife took a distribution from her IRA, which was taxed. Later it was learned that non was required for tax year 2020, so she redepoited back into her IRA. Your system credited her account correctly saying her distribuiton was not taxable, but did not credit her taxes back.. We lost $ 1600 on this. What do I do now ???
Date published: 2021-03-03
Rated 5 out of 5 by from Outstanding This was very easy to use. I would highly recommend turbo tax to anyone. Thank you Turbo Tax!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 7939
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use simple and straight forward with explanations that are easy to understand
Date published: 2021-03-03
Rated 5 out of 5 by from Paul is Awesome I have been using Turbo Tax for over 7 years. This year was the first year I had issues and errors on my return. I upgraded to Live assist and in less than 2 minutes I got a call. Paul assisted me with the errors and walked me through how to fix it. I was done in less than 10 minutes. The customer service was awesome. Although I had to pay an extra 140.00, it was well worth it.
Date published: 2021-03-03
Rated 4 out of 5 by from great Product used for years how to enter data is easy to follow and reminds me of items i might have overlooked. I had a review come up that state a donation amount was wrong on the worksheet with a suggestion of what should be correct. I talked with a couple of experts who ccould not tell how to get the review to be satisfied ( 2 plus hours).. The instruction was to get the line item blank instead of $300. they told me to enter 0. didnt work!!!!! Today while struggling with it I used the space bar to remove the 0 and the decimal point and the problem was solved. Was not impressed with the expert people's knowledge in this area of how the forms work. They did not know who to call for help either. Still love the product but the live experts were iffy.
Date published: 2021-03-03
Rated 5 out of 5 by from CD for self employed is worth spending time Many self explanatory tools for self employed professionals
Date published: 2021-03-03
Rated 5 out of 5 by from good but way to expensive good software, but too expensive, not sure I will be using Turbo Tax in the future
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Ive been using turbo tax for many years, and during the years I have had to file differently but no matter the situation turbo tax has always been very helpful in guiding me thru every step.
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to use Very easy to use - took less time than I thought! It provided additional information that I didn't know about.
Date published: 2021-03-03
Rated 3 out of 5 by from turbo tax you really need the max to talk to an expert or your kind of stuck. It sucks when your stuck and you want expert help for one question and that one question cost you 60 bucks more
Date published: 2021-03-03
Rated 3 out of 5 by from Turbo tax issue I became very frustrated. My wife took a distribution from her IRA, which was taxed. Later it was learned that non was required for tax year 2020, so she redepoited back into her IRA. Your system credited her account correctly saying her distribuiton was not taxable, but did not credit her taxes back.. We lost $ 1600 on this. What do I do now ???
Date published: 2021-03-03
Rated 5 out of 5 by from Outstanding This was very easy to use. I would highly recommend turbo tax to anyone. Thank you Turbo Tax!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 7939