TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Rocks I was having a system problem and was able to work through it with the help of Vicki
Date published: 2022-03-16
Rated 5 out of 5 by from Worked as Needed No issues; and all questions were answered right away.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome!! It was so easy and when I needed help someone helped me!!
Date published: 2022-03-16
Rated 5 out of 5 by from Got my best return easy to use and was much better than cash.app which credit karma went to.
Date published: 2022-03-16
Rated 4 out of 5 by from TurboTax is convenient. I've been using TT at least since 2004. Any trouble I have had is a phone call away. However today. Had to call in for a question or two I had. The automatic phone answering computer needs a complete revamping! The support agent was extremely friendly and helpful. Following the prompts in TT makes doing taxes a little bit better and easier.
Date published: 2022-03-16
Rated 3 out of 5 by from Need better clarification Had to file by mail because there was no clear clarification on CARE Act versus the disaster relief fund. Specialist on the phone said multiple customers are experiencing this. There should be a method to go back and fix it, especially since at this point customers have already paid so it looks malicious.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is very easy to use and a great product.
Date published: 2022-03-16
Rated 4 out of 5 by from Nice Turbo tax has always been the go to for filing my taxes because it helps simplify the process of gathering paperwork and documenting. It never fails and gets the job done in the quickest way possible. You guys are great
Date published: 2022-03-16
Rated 1 out of 5 by from Glitchy and doesn't support every tax form I've used TurboTax for multiple years and this year was the worst year ever! It was glitchy and kept crashing. At the review it told me I had an error. The error was that Form 1116 was not supported and that I've have to file my mail. Who mails their taxes with all that personal information anymore?? Once I just deleted the foreign tax credit was I able to continue... only to find that my efile couldn't be validated after multiple tries. Multiple updates done and finally, a week later, I was able to efile. Very frustrated and seriously considering using another tax software next year that actually supports all forms for efiling.
Date published: 2022-03-16
Rated 5 out of 5 by from AWSOME I HAVE USED TURBO TAX FOR APPROX. 7 YEARS AND EACH YEAR IT MAINTAINS CRITICAL UPDATES FOR INCOME TAX CHANGES ETC AND IS A VERY EFFICIENT TOOL FOR TAX PREPARATION
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 7936
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Rocks I was having a system problem and was able to work through it with the help of Vicki
Date published: 2022-03-16
Rated 5 out of 5 by from Worked as Needed No issues; and all questions were answered right away.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome!! It was so easy and when I needed help someone helped me!!
Date published: 2022-03-16
Rated 5 out of 5 by from Got my best return easy to use and was much better than cash.app which credit karma went to.
Date published: 2022-03-16
Rated 4 out of 5 by from TurboTax is convenient. I've been using TT at least since 2004. Any trouble I have had is a phone call away. However today. Had to call in for a question or two I had. The automatic phone answering computer needs a complete revamping! The support agent was extremely friendly and helpful. Following the prompts in TT makes doing taxes a little bit better and easier.
Date published: 2022-03-16
Rated 3 out of 5 by from Need better clarification Had to file by mail because there was no clear clarification on CARE Act versus the disaster relief fund. Specialist on the phone said multiple customers are experiencing this. There should be a method to go back and fix it, especially since at this point customers have already paid so it looks malicious.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is very easy to use and a great product.
Date published: 2022-03-16
Rated 4 out of 5 by from Nice Turbo tax has always been the go to for filing my taxes because it helps simplify the process of gathering paperwork and documenting. It never fails and gets the job done in the quickest way possible. You guys are great
Date published: 2022-03-16
Rated 1 out of 5 by from Glitchy and doesn't support every tax form I've used TurboTax for multiple years and this year was the worst year ever! It was glitchy and kept crashing. At the review it told me I had an error. The error was that Form 1116 was not supported and that I've have to file my mail. Who mails their taxes with all that personal information anymore?? Once I just deleted the foreign tax credit was I able to continue... only to find that my efile couldn't be validated after multiple tries. Multiple updates done and finally, a week later, I was able to efile. Very frustrated and seriously considering using another tax software next year that actually supports all forms for efiling.
Date published: 2022-03-16
Rated 5 out of 5 by from AWSOME I HAVE USED TURBO TAX FOR APPROX. 7 YEARS AND EACH YEAR IT MAINTAINS CRITICAL UPDATES FOR INCOME TAX CHANGES ETC AND IS A VERY EFFICIENT TOOL FOR TAX PREPARATION
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 7936