TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax was helpful I had to call/message several times to get items corrected. It was great having someone to talk to. I don't think the Foreign Tax is correct as it should have been a tax credit instead of a tax deduction which would have given me the full credit instead 1/3. But I am tired of looking at the documents and dealing with this and it is a small amount so I am letting it go.
Date published: 2021-04-24
Rated 5 out of 5 by from TurboxTax is an easy, self-service tool Fantastic Tool and most easy one. Have been using past 6 years.
Date published: 2021-04-24
Rated 5 out of 5 by from Great product, occasion glitch for odd situations Probably the only thing I didn't like is there is no explanation of itemized v. standard deduction. In retrospect, with the SALT cap, I didn't need to itemize but I could have skipped a lot of steps if they had mentioned it. It would have been as simple as saying, if you don't have $25K in qualifying deductions, don't bother with this.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is the real deal My experience is a great experience, the filling process was surprisingly easy, well implemented. I am so impressed with Turbo tax platform it’s no wonder Bank Of America chose you.
Date published: 2021-04-24
Rated 4 out of 5 by from Have Used For Years...Mostly Ok Easy to work with but when certain things are flagged as mistakes and I fix them, they still come back as mistakes.
Date published: 2021-04-24
Rated 3 out of 5 by from Confusing Not User Friendly especially for !st time user. Does not explain in easy to understand language.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax a money saver Every year I do my taxes and know that I an getting accurate information. Saves me a lot of money and especially headaches.
Date published: 2021-04-24
Rated 5 out of 5 by from Taxes!? She helped and expanded everything and made it so easy and stress free
Date published: 2021-04-24
Rated 5 out of 5 by from Fantastic It is friendly and convenient! A powerful tool to be recommended to every taxpayer.
Date published: 2021-04-24
Rated 1 out of 5 by from Bad Experience This Year After many years of fairly successful use of this product (I download the software), this year has been so frustrating, that I question using it going forward. The biggest problem is not being able to speak to an actual person. On my first attempt to file, I paid the fee to e-file my state tax, then hit the file button. A new screen pops up that says we have a few more questions about filing your state e-file. There is a problem with the state forms, which it gives no options whatsoever to fix, that requires me to mail in my state forms, I am told. Does it offer any way to refund the money I paid less that minute before to e-file? Of course not. Is there any way to talk to an actual person about this? Of course not. So, I went back and just e-filed my federal return. My federal filing is rejected because of duplicate 1099-R (every year two of them from the same administrator with differing amounts; never before rejected). No real solution is offered except to make sure they are not duplicates (clearly not as the amounts are different). Visiting community support, I find that this problem is quite common this year. Suggested solution to others from Turbotax experts, wait for it, file by mail. No fix, just file by mail (my return is 160 pages long!). The main reason I use Turbotax is to avoid hassles and the do e-filing, both of which definitely do not occur this year. It is unfathomable to me that I pay for a product which creates so many barriers to actually solving problems by speaking to someone to get a refund of the e-file fee for the state, for example. This is just unacceptable.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 794
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax was helpful I had to call/message several times to get items corrected. It was great having someone to talk to. I don't think the Foreign Tax is correct as it should have been a tax credit instead of a tax deduction which would have given me the full credit instead 1/3. But I am tired of looking at the documents and dealing with this and it is a small amount so I am letting it go.
Date published: 2021-04-24
Rated 5 out of 5 by from TurboxTax is an easy, self-service tool Fantastic Tool and most easy one. Have been using past 6 years.
Date published: 2021-04-24
Rated 5 out of 5 by from Great product, occasion glitch for odd situations Probably the only thing I didn't like is there is no explanation of itemized v. standard deduction. In retrospect, with the SALT cap, I didn't need to itemize but I could have skipped a lot of steps if they had mentioned it. It would have been as simple as saying, if you don't have $25K in qualifying deductions, don't bother with this.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is the real deal My experience is a great experience, the filling process was surprisingly easy, well implemented. I am so impressed with Turbo tax platform it’s no wonder Bank Of America chose you.
Date published: 2021-04-24
Rated 4 out of 5 by from Have Used For Years...Mostly Ok Easy to work with but when certain things are flagged as mistakes and I fix them, they still come back as mistakes.
Date published: 2021-04-24
Rated 3 out of 5 by from Confusing Not User Friendly especially for !st time user. Does not explain in easy to understand language.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax a money saver Every year I do my taxes and know that I an getting accurate information. Saves me a lot of money and especially headaches.
Date published: 2021-04-24
Rated 5 out of 5 by from Taxes!? She helped and expanded everything and made it so easy and stress free
Date published: 2021-04-24
Rated 5 out of 5 by from Fantastic It is friendly and convenient! A powerful tool to be recommended to every taxpayer.
Date published: 2021-04-24
Rated 1 out of 5 by from Bad Experience This Year After many years of fairly successful use of this product (I download the software), this year has been so frustrating, that I question using it going forward. The biggest problem is not being able to speak to an actual person. On my first attempt to file, I paid the fee to e-file my state tax, then hit the file button. A new screen pops up that says we have a few more questions about filing your state e-file. There is a problem with the state forms, which it gives no options whatsoever to fix, that requires me to mail in my state forms, I am told. Does it offer any way to refund the money I paid less that minute before to e-file? Of course not. Is there any way to talk to an actual person about this? Of course not. So, I went back and just e-filed my federal return. My federal filing is rejected because of duplicate 1099-R (every year two of them from the same administrator with differing amounts; never before rejected). No real solution is offered except to make sure they are not duplicates (clearly not as the amounts are different). Visiting community support, I find that this problem is quite common this year. Suggested solution to others from Turbotax experts, wait for it, file by mail. No fix, just file by mail (my return is 160 pages long!). The main reason I use Turbotax is to avoid hassles and the do e-filing, both of which definitely do not occur this year. It is unfathomable to me that I pay for a product which creates so many barriers to actually solving problems by speaking to someone to get a refund of the e-file fee for the state, for example. This is just unacceptable.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 794