TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Seriously helpful! Kanisha and Brenda were amazing! They helped me figure out my Self-Employment tax questions when I was confused, and I really appreciate it!
Date published: 2021-05-17
Rated 3 out of 5 by from Super Expensive, not super helpful During the review phase dumped on to a form I've never heard of nor am I able to navigate around said form and there are no instructions. Seems like data is not transferred from one year to the next as thoroughly as prior years. Pretty sure MSA contribution limit rule was wrong on CO tax form.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Still confusing as taxes get ever more complicated. Sometimes I'm unable to find help related to the section I'm working on.
Date published: 2021-05-17
Rated 1 out of 5 by from Has become to cumbersome and difficult to navigate Return rejected twice, due to some sort of glitch, as the info requested was imported from an earlier version. Phone system has HORRIBLE voice recognition. Wait times through the roof. Will print and send, then dispute my efile charge. Last year using Turbo Tax, as it has gotten progressively worse over the past few years. This used to be a breeze.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is quick and easy Very helpful and glad this service is available. Quick & Easy.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax was very good For home office use, you enter the square footage of the home, and the home office, but you still have to calculate the square footage of the home office. TurboTax should do that automatically.
Date published: 2021-05-17
Rated 2 out of 5 by from Yall need to stop nickel and diming because you don't want to provide the free service for those who has stocks and crypto. Shame on you.
Date published: 2021-05-17
Rated 1 out of 5 by from Problems for 2020 This year version of Turbo Tax has an exception requiring a mortgage principle balance requirement but would not let you enter a balance. I ended up overriding the entry before it would let us file our taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from simple I hate doing taxes, but with turbotax in I hate it less.
Date published: 2021-05-17
Rated 1 out of 5 by from MONEY HUNGRY SERVICE WILL NEVER USE AGAIN!! CHARGED ME $155 TO FILE MT RETURNS WHEN I AM UNEMPLOYED.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 794
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Seriously helpful! Kanisha and Brenda were amazing! They helped me figure out my Self-Employment tax questions when I was confused, and I really appreciate it!
Date published: 2021-05-17
Rated 3 out of 5 by from Super Expensive, not super helpful During the review phase dumped on to a form I've never heard of nor am I able to navigate around said form and there are no instructions. Seems like data is not transferred from one year to the next as thoroughly as prior years. Pretty sure MSA contribution limit rule was wrong on CO tax form.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Still confusing as taxes get ever more complicated. Sometimes I'm unable to find help related to the section I'm working on.
Date published: 2021-05-17
Rated 1 out of 5 by from Has become to cumbersome and difficult to navigate Return rejected twice, due to some sort of glitch, as the info requested was imported from an earlier version. Phone system has HORRIBLE voice recognition. Wait times through the roof. Will print and send, then dispute my efile charge. Last year using Turbo Tax, as it has gotten progressively worse over the past few years. This used to be a breeze.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is quick and easy Very helpful and glad this service is available. Quick & Easy.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax was very good For home office use, you enter the square footage of the home, and the home office, but you still have to calculate the square footage of the home office. TurboTax should do that automatically.
Date published: 2021-05-17
Rated 2 out of 5 by from Yall need to stop nickel and diming because you don't want to provide the free service for those who has stocks and crypto. Shame on you.
Date published: 2021-05-17
Rated 1 out of 5 by from Problems for 2020 This year version of Turbo Tax has an exception requiring a mortgage principle balance requirement but would not let you enter a balance. I ended up overriding the entry before it would let us file our taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from simple I hate doing taxes, but with turbotax in I hate it less.
Date published: 2021-05-17
Rated 1 out of 5 by from MONEY HUNGRY SERVICE WILL NEVER USE AGAIN!! CHARGED ME $155 TO FILE MT RETURNS WHEN I AM UNEMPLOYED.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 794