TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax got the job done! It tells you what to do, you do it, then you get your money back. If only life was as easy.
Date published: 2023-03-02
Rated 5 out of 5 by from Very easy Thanks The best tax service 😎👍💯 will again. Thanks turbo tax
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is awesome!!!!!!!!!!!! I did not speak with your experts because I felt the explanations in the program answered the questions I had.
Date published: 2023-03-02
Rated 4 out of 5 by from Good, but a few issues need fixing I purchased Turbo Tax Software online, and downloaded it to prepare taxes for several people. I would have liked to talk with online help, but couldn't find a way to reach out to anyone using this version of the product. A couple issues I noted: 1) Charitable deductions. For one person, deductions were high enough to trigger the questions about whether each organization receiving a donation was a 30% or a 60% organization. Every time we had to go back and review entries, we had to go through this again, and each time, any organization I had designated as a 30% had reverted back to 60% and required me to fix it by checking the other box. 2) Friend had recently started receiving social security without federal withholding taken out. I thought we'd try the W-4 tool to help her when she goes to request taxes be withheld. Avoid this feature!!! full of bugs. She has a small side business. The input screen for projected business income and expenses for 2023 doesn't work. Can't input income. System calculated a qualified business deduction of millions of dollars, leading to an error that popped up in the final check. I went back and de-selected the W4 tool. Not successful.... Tried to say I don't want you to calculate.... not successful. Still getting an error. I finally had to trick it by essentially saying "no business income" for 2023, no Qualified Business deduction, and I'll just calculate a withholding estimate without the aggravation of this "tool". Did I mention I could find no way to contact live chat or phone help using this version of the product? This was my worst year with Turbo Tax yet. Still not ready to go back to the other guys.... I think the calculations were accurate at least. (other than for the W4 / estimate calculation bug ridden "feature." )
Date published: 2023-03-02
Rated 5 out of 5 by from Was easy The connection with the live tax expert didn't work.
Date published: 2023-03-02
Rated 4 out of 5 by from Never had any issues with Turbo tax Never had any issues using Turbo tax. I have used them for years
Date published: 2023-03-02
Rated 5 out of 5 by from Tubo Tax is awesome. The agents that help my were excellent and knew what they were doing.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax was great Turbotax was very user friendly. Im glad i chose turbotax to file my return.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is a game changer! Cheryl was so personable and polite. She went above and beyond to make a dreaded task almost as enjoyable as taxes can be!
Date published: 2023-03-02
Rated 4 out of 5 by from Agents online help Online agents who help are very easy, patient, and understanding to work with. Mine today worked with me and made sure I understood as I went along. She allowed me to ask as many questions as I needed and allowed me to clarify. She was wonderful to work with. My only downfall is that I have been using them for years and I am still really sad that they now charge. Next year I will probably use the e-filing through the government.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7906
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax got the job done! It tells you what to do, you do it, then you get your money back. If only life was as easy.
Date published: 2023-03-02
Rated 5 out of 5 by from Very easy Thanks The best tax service 😎👍💯 will again. Thanks turbo tax
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is awesome!!!!!!!!!!!! I did not speak with your experts because I felt the explanations in the program answered the questions I had.
Date published: 2023-03-02
Rated 4 out of 5 by from Good, but a few issues need fixing I purchased Turbo Tax Software online, and downloaded it to prepare taxes for several people. I would have liked to talk with online help, but couldn't find a way to reach out to anyone using this version of the product. A couple issues I noted: 1) Charitable deductions. For one person, deductions were high enough to trigger the questions about whether each organization receiving a donation was a 30% or a 60% organization. Every time we had to go back and review entries, we had to go through this again, and each time, any organization I had designated as a 30% had reverted back to 60% and required me to fix it by checking the other box. 2) Friend had recently started receiving social security without federal withholding taken out. I thought we'd try the W-4 tool to help her when she goes to request taxes be withheld. Avoid this feature!!! full of bugs. She has a small side business. The input screen for projected business income and expenses for 2023 doesn't work. Can't input income. System calculated a qualified business deduction of millions of dollars, leading to an error that popped up in the final check. I went back and de-selected the W4 tool. Not successful.... Tried to say I don't want you to calculate.... not successful. Still getting an error. I finally had to trick it by essentially saying "no business income" for 2023, no Qualified Business deduction, and I'll just calculate a withholding estimate without the aggravation of this "tool". Did I mention I could find no way to contact live chat or phone help using this version of the product? This was my worst year with Turbo Tax yet. Still not ready to go back to the other guys.... I think the calculations were accurate at least. (other than for the W4 / estimate calculation bug ridden "feature." )
Date published: 2023-03-02
Rated 5 out of 5 by from Was easy The connection with the live tax expert didn't work.
Date published: 2023-03-02
Rated 4 out of 5 by from Never had any issues with Turbo tax Never had any issues using Turbo tax. I have used them for years
Date published: 2023-03-02
Rated 5 out of 5 by from Tubo Tax is awesome. The agents that help my were excellent and knew what they were doing.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax was great Turbotax was very user friendly. Im glad i chose turbotax to file my return.
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is a game changer! Cheryl was so personable and polite. She went above and beyond to make a dreaded task almost as enjoyable as taxes can be!
Date published: 2023-03-02
Rated 4 out of 5 by from Agents online help Online agents who help are very easy, patient, and understanding to work with. Mine today worked with me and made sure I understood as I went along. She allowed me to ask as many questions as I needed and allowed me to clarify. She was wonderful to work with. My only downfall is that I have been using them for years and I am still really sad that they now charge. Next year I will probably use the e-filing through the government.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7906