TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from not that cheap It starts beign free and then you ave to pay 100+ dollars
Date published: 2022-04-11
Rated 1 out of 5 by from Very frustrating I couldn't get where I could sign and file kept being on hold endlessly. The final gentleman was very patient and understanding.
Date published: 2022-04-11
Rated 3 out of 5 by from It's ok. But Indiana State left alot to be desired On the whole it was pretty straight forward. Work related expenses not associated with being self employed was not in my questions step by step. Had to go hunting. The Indiana State was a nightmare! Things hidden and nothing showed up that was done last year. It would have been easier to do the state by paper. I had to query an accountant to find where to put taxes paid to a locality in another state. Anywhere I tried to figure out where it went, it wanted me to do another state's return. And of course THAT IS NOT WHAT WAS NEEDED! After I was told I needed schedule 6, I had to deep dive to find it. Took me longer to find what I needed than it should have. Not sure what other state returns look like, but Indiana was horrible.
Date published: 2022-04-11
Rated 5 out of 5 by from My First Time doing Taxes for my First Job I answer the questions, and it was very easy. Will use this every year!!
Date published: 2022-04-11
Rated 1 out of 5 by from Expensive to file This is highly overrated. Its too expensive. They bought credit karma which is free and charging more for the tax filing.
Date published: 2022-04-11
Rated 1 out of 5 by from Disappointed this year This is the second year in a row I am disappointed in this software. Last year I thought I was satisfied, until I was audited by my State. I even bought audit protection, which was a waste of money since that did NOTHING! This year I have found several issues with my return in transferring from Federal to State AGAIN!! I hate to say it but this will be the last time I use this software. I have been using Turbo Tax for as long as I can remember and this has only been an issue the past two years. However I was not the only one who noticed these issues. Several of my friends and collogues stated the same concerns.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax guides you through YOUR Tax situation! TurboTax provides guidance for you to assess your tax situation. Good thought provoking questions help you think through your personal income, donations, interest to lead you to a fair outcome. The information I learned by this guidance leads me to do pay and earn a little different this year to improve my situation.
Date published: 2022-04-11
Rated 1 out of 5 by from Not Free as advertised Really frustrating service as it continually adds on additional fees throughout the process but 1 hour in is a bit late to change my mind. Nickel and diming for every little thing. Charges to deduct from your refund. Charges if your self employed. Charges to file state with federal. I think there are better services out there that don't do this. I almost got stuck with a $300 fee but decided to start over so the whole thing took hours. I suggest other services over Turbo Tax!
Date published: 2022-04-11
Rated 5 out of 5 by from BRUH! I am so confused as to how i got so little! I worked so hard!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax LIVE CPA Help Makes it Work I love TurboTax! The Live CPA help is what makes the whole deal work
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7893
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from not that cheap It starts beign free and then you ave to pay 100+ dollars
Date published: 2022-04-11
Rated 1 out of 5 by from Very frustrating I couldn't get where I could sign and file kept being on hold endlessly. The final gentleman was very patient and understanding.
Date published: 2022-04-11
Rated 3 out of 5 by from It's ok. But Indiana State left alot to be desired On the whole it was pretty straight forward. Work related expenses not associated with being self employed was not in my questions step by step. Had to go hunting. The Indiana State was a nightmare! Things hidden and nothing showed up that was done last year. It would have been easier to do the state by paper. I had to query an accountant to find where to put taxes paid to a locality in another state. Anywhere I tried to figure out where it went, it wanted me to do another state's return. And of course THAT IS NOT WHAT WAS NEEDED! After I was told I needed schedule 6, I had to deep dive to find it. Took me longer to find what I needed than it should have. Not sure what other state returns look like, but Indiana was horrible.
Date published: 2022-04-11
Rated 5 out of 5 by from My First Time doing Taxes for my First Job I answer the questions, and it was very easy. Will use this every year!!
Date published: 2022-04-11
Rated 1 out of 5 by from Expensive to file This is highly overrated. Its too expensive. They bought credit karma which is free and charging more for the tax filing.
Date published: 2022-04-11
Rated 1 out of 5 by from Disappointed this year This is the second year in a row I am disappointed in this software. Last year I thought I was satisfied, until I was audited by my State. I even bought audit protection, which was a waste of money since that did NOTHING! This year I have found several issues with my return in transferring from Federal to State AGAIN!! I hate to say it but this will be the last time I use this software. I have been using Turbo Tax for as long as I can remember and this has only been an issue the past two years. However I was not the only one who noticed these issues. Several of my friends and collogues stated the same concerns.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax guides you through YOUR Tax situation! TurboTax provides guidance for you to assess your tax situation. Good thought provoking questions help you think through your personal income, donations, interest to lead you to a fair outcome. The information I learned by this guidance leads me to do pay and earn a little different this year to improve my situation.
Date published: 2022-04-11
Rated 1 out of 5 by from Not Free as advertised Really frustrating service as it continually adds on additional fees throughout the process but 1 hour in is a bit late to change my mind. Nickel and diming for every little thing. Charges to deduct from your refund. Charges if your self employed. Charges to file state with federal. I think there are better services out there that don't do this. I almost got stuck with a $300 fee but decided to start over so the whole thing took hours. I suggest other services over Turbo Tax!
Date published: 2022-04-11
Rated 5 out of 5 by from BRUH! I am so confused as to how i got so little! I worked so hard!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax LIVE CPA Help Makes it Work I love TurboTax! The Live CPA help is what makes the whole deal work
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7893