TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Increased Charges Love TurboTax but clearly see with inflation that the fees have increased.
Date published: 2023-02-15
Rated 5 out of 5 by from Easy to work with Very good explanations throughout the forms on how to answer the questions correctly
Date published: 2023-02-15
Rated 5 out of 5 by from Love it turbo tax is great Turbo tax is Great Easy step to follow didn’t use live help this time was a good learning experience turbo is great
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy and simple to follow along and get it done
Date published: 2023-02-15
Rated 5 out of 5 by from help was so easy Really great experience!! finding help was very easy to do!
Date published: 2023-02-15
Rated 5 out of 5 by from Great and Easy to Use Makes it very easy to do my own taxes, thank you!!
Date published: 2023-02-15
Rated 3 out of 5 by from Taxes are less confusing The process is easy but I don't know if I'm hitting all the bases. And when it re-asks a question I second guess myself and fall down a rabbit hole.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax is awesome It was easy to navigate and easy to understand. Not complicated at all.
Date published: 2023-02-15
Rated 4 out of 5 by from Some Notable Improvements-Still a Pain I very much appreciated the new W2 and other forms transfer method. On the downside, some of the "helps" weren't helpful enough. Took me six hours because I went over and over my data trying to find the error that was saying I owed nearly $3,000 in state taxes until I manually made the correction. On the downside, Turbo Tax for some reason didn't didn't pick up a significant factor that was important in me doing my taxes, in spite of me checking the proper box at the proper time--this was a first. I had used TT for seven years and knew what to expect. If I hadn't known about it and had trusted the program without questioning, i would have paid much more state tax. TT showed me owing almost $3,000 (as constantly displayed on top), when I knew I should customarily get a refund. This caused me a lot of :"heartburn" and a disquieting feeling until I finally manually made the correction.
Date published: 2023-02-15
Rated 5 out of 5 by from Consistently pleased with TurboTax! Live expert Olivia was a joy to work with! She hung in there with me as my issue was being resolved. She was the most pleasant tax rep. I’ve ever experienced!
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 7889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Increased Charges Love TurboTax but clearly see with inflation that the fees have increased.
Date published: 2023-02-15
Rated 5 out of 5 by from Easy to work with Very good explanations throughout the forms on how to answer the questions correctly
Date published: 2023-02-15
Rated 5 out of 5 by from Love it turbo tax is great Turbo tax is Great Easy step to follow didn’t use live help this time was a good learning experience turbo is great
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy and simple to follow along and get it done
Date published: 2023-02-15
Rated 5 out of 5 by from help was so easy Really great experience!! finding help was very easy to do!
Date published: 2023-02-15
Rated 5 out of 5 by from Great and Easy to Use Makes it very easy to do my own taxes, thank you!!
Date published: 2023-02-15
Rated 3 out of 5 by from Taxes are less confusing The process is easy but I don't know if I'm hitting all the bases. And when it re-asks a question I second guess myself and fall down a rabbit hole.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax is awesome It was easy to navigate and easy to understand. Not complicated at all.
Date published: 2023-02-15
Rated 4 out of 5 by from Some Notable Improvements-Still a Pain I very much appreciated the new W2 and other forms transfer method. On the downside, some of the "helps" weren't helpful enough. Took me six hours because I went over and over my data trying to find the error that was saying I owed nearly $3,000 in state taxes until I manually made the correction. On the downside, Turbo Tax for some reason didn't didn't pick up a significant factor that was important in me doing my taxes, in spite of me checking the proper box at the proper time--this was a first. I had used TT for seven years and knew what to expect. If I hadn't known about it and had trusted the program without questioning, i would have paid much more state tax. TT showed me owing almost $3,000 (as constantly displayed on top), when I knew I should customarily get a refund. This caused me a lot of :"heartburn" and a disquieting feeling until I finally manually made the correction.
Date published: 2023-02-15
Rated 5 out of 5 by from Consistently pleased with TurboTax! Live expert Olivia was a joy to work with! She hung in there with me as my issue was being resolved. She was the most pleasant tax rep. I’ve ever experienced!
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 7889