TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax is very good and easy to use I ha been using it for over 15 years. Very easy to work and easy to understand. I felt some kind of trouble to pay for state e filing and is round about. It was not like this before and I could do it straight using credit card.
Date published: 2022-02-24
Rated 4 out of 5 by from Simple for simple situations If you simply earned W-2 income and have no other complications, this is an incredibly fast and easy service to utilize for free. Getting called and matched with an expert was simple enough, and instructions for what to do were very clear. The only issue I ran into was not being able to know exactly when I could expect a reply from my expert, and being able to only send messages through the TurboTax interface was a little nerve-wracking since what I had assumed might've been completed within a handful of days turned into a week due to some confusions and delayed back and forth. It would've been more helpful to be aware of something such as the tax expert's business hours or have their phone to be able to call to resolve anything as quickly as possible. Other than overcoming that difficulty, everything was handled very quickly. So all in all, great service - would just appreciate more frequent communication.
Date published: 2022-02-24
Rated 5 out of 5 by from Amazing very helpful It's very helpful never have any issues And there's always someone there to help.THANKS
Date published: 2022-02-24
Rated 5 out of 5 by from Love I love that my previous returns made it so easy for me to do my taxes in subsequent years.
Date published: 2022-02-24
Rated 5 out of 5 by from forever turbotax life time and forever a fan! turbotax ALWAYS gives me the confidence my taxes are accurate
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax is amazing! I use Turbo Tax every year to do my taxes and have been for years! It saves me time and money.
Date published: 2022-02-24
Rated 5 out of 5 by from Es impresionante Bastante practico y me respondieron todas mis preguntas cuando surgia una duda
Date published: 2022-02-24
Rated 5 out of 5 by from TurboTax Makes it Easy! It was my first time filing my own taxes after getting married and TurboTax made it so easy! They did a great job of explaining everything, and I understood exactly what was happening.
Date published: 2022-02-24
Rated 4 out of 5 by from 8yrs! I love Turbo, however this year I'm very disappointed with my service. I should have an option as to how I want to file, especially if my circumstances have changed. I cleared my forms and restarted the process still ending up filing as I did last year, which of course affected the price. I know there has to be a fee somewhere for something, but since there are options allow me to choose!
Date published: 2022-02-24
Rated 5 out of 5 by from Smooth experience. The file process is simple and it flows. I could stop anytime and resume from where It started. The on-site help windows are brief , clear and to the point.
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7885
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is very good and easy to use I ha been using it for over 15 years. Very easy to work and easy to understand. I felt some kind of trouble to pay for state e filing and is round about. It was not like this before and I could do it straight using credit card.
Date published: 2022-02-24
Rated 4 out of 5 by from Simple for simple situations If you simply earned W-2 income and have no other complications, this is an incredibly fast and easy service to utilize for free. Getting called and matched with an expert was simple enough, and instructions for what to do were very clear. The only issue I ran into was not being able to know exactly when I could expect a reply from my expert, and being able to only send messages through the TurboTax interface was a little nerve-wracking since what I had assumed might've been completed within a handful of days turned into a week due to some confusions and delayed back and forth. It would've been more helpful to be aware of something such as the tax expert's business hours or have their phone to be able to call to resolve anything as quickly as possible. Other than overcoming that difficulty, everything was handled very quickly. So all in all, great service - would just appreciate more frequent communication.
Date published: 2022-02-24
Rated 5 out of 5 by from Amazing very helpful It's very helpful never have any issues And there's always someone there to help.THANKS
Date published: 2022-02-24
Rated 5 out of 5 by from Love I love that my previous returns made it so easy for me to do my taxes in subsequent years.
Date published: 2022-02-24
Rated 5 out of 5 by from forever turbotax life time and forever a fan! turbotax ALWAYS gives me the confidence my taxes are accurate
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax is amazing! I use Turbo Tax every year to do my taxes and have been for years! It saves me time and money.
Date published: 2022-02-24
Rated 5 out of 5 by from Es impresionante Bastante practico y me respondieron todas mis preguntas cuando surgia una duda
Date published: 2022-02-24
Rated 5 out of 5 by from TurboTax Makes it Easy! It was my first time filing my own taxes after getting married and TurboTax made it so easy! They did a great job of explaining everything, and I understood exactly what was happening.
Date published: 2022-02-24
Rated 4 out of 5 by from 8yrs! I love Turbo, however this year I'm very disappointed with my service. I should have an option as to how I want to file, especially if my circumstances have changed. I cleared my forms and restarted the process still ending up filing as I did last year, which of course affected the price. I know there has to be a fee somewhere for something, but since there are options allow me to choose!
Date published: 2022-02-24
Rated 5 out of 5 by from Smooth experience. The file process is simple and it flows. I could stop anytime and resume from where It started. The on-site help windows are brief , clear and to the point.
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7885