TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Why Pay more when I've been a log term customer??? I don't like that I use this every year and have to pay $120 just to file. Then to even pay it, I can't it taken out of my refund like I used to for it will charge me another $39. I will be using someone else next year. TurboTax is supposed to be cheaper then going to someone else.
Date published: 2023-03-02
Rated 3 out of 5 by from Not Great! This was not the Turbo Tax that I had come to know and love. This version seems buggy. It would hang frequently with no error message or indication of what the problem was. When I was trying to do my Federal Review, it told me to go back to My Info to enter my email address. There was no place to enter it. Somehow, I got around that by exiting the program and restarting it. The most aggravating thing was the constant "upselling" ads and the help files. They are seriously unhelpful if you have questions about Crypto Currencies. I finally got through all that and clicked to file only to receive a message about checking my internet connection. There was nothing wrong with my connection yet I could not proceed. I backed up and went through the "live review" and from there it worked as designed. I am sorry but I cannot recommend this product to anyone that has a complicated income tax situation, like Crypto Currencies. It's good for "run of the mill" returns but not others.
Date published: 2023-03-02
Rated 4 out of 5 by from Filing a Virginia return. I had a problem last year and it continued this year. if the company is only doing business in Virginia, it seems that Form 502A is not necessary. Yet, unless I specifically delete the form, I cannot E-file the return. Fortunately, I remembered the problem from last year. I would think that your could fix this.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is simple for simple taxes I have a simple W2 without dependents, etc. It's always very simple for me to complete the process. The pictures, text boxes with additional information, and the basic user set-up makes this the easiest.
Date published: 2023-03-02
Rated 5 out of 5 by from Tubrotax was great It was very easy and quick. I had no issues! I will be using them again next year
Date published: 2023-03-02
Rated 4 out of 5 by from Overall good experience Easy to use service, no problem uploading docs, most people knowledgeable
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax walked me thru set by set and if I had a question the experts were right there. I cannot say enough good things about the expert help. Noah walked me thru my concerns with patience. It was great!
Date published: 2023-03-02
Rated 5 out of 5 by from turbotax is awesome excellent experience. it was easy to use turbotax.
Date published: 2023-03-02
Rated 2 out of 5 by from It's TurboTax I like TurboTax because it helps me with every single detail. However, next year I will be filing my taxes with another company that doesn't charge me high fees. I lost 98 dollars filing with TurboTax. I am disappointed, but because they have helped me I decided one more time.
Date published: 2023-03-02
Rated 5 out of 5 by from easy to use very easy to use with clear instructions. got everything done that h&r block didnt do for me.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7883
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Why Pay more when I've been a log term customer??? I don't like that I use this every year and have to pay $120 just to file. Then to even pay it, I can't it taken out of my refund like I used to for it will charge me another $39. I will be using someone else next year. TurboTax is supposed to be cheaper then going to someone else.
Date published: 2023-03-02
Rated 3 out of 5 by from Not Great! This was not the Turbo Tax that I had come to know and love. This version seems buggy. It would hang frequently with no error message or indication of what the problem was. When I was trying to do my Federal Review, it told me to go back to My Info to enter my email address. There was no place to enter it. Somehow, I got around that by exiting the program and restarting it. The most aggravating thing was the constant "upselling" ads and the help files. They are seriously unhelpful if you have questions about Crypto Currencies. I finally got through all that and clicked to file only to receive a message about checking my internet connection. There was nothing wrong with my connection yet I could not proceed. I backed up and went through the "live review" and from there it worked as designed. I am sorry but I cannot recommend this product to anyone that has a complicated income tax situation, like Crypto Currencies. It's good for "run of the mill" returns but not others.
Date published: 2023-03-02
Rated 4 out of 5 by from Filing a Virginia return. I had a problem last year and it continued this year. if the company is only doing business in Virginia, it seems that Form 502A is not necessary. Yet, unless I specifically delete the form, I cannot E-file the return. Fortunately, I remembered the problem from last year. I would think that your could fix this.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is simple for simple taxes I have a simple W2 without dependents, etc. It's always very simple for me to complete the process. The pictures, text boxes with additional information, and the basic user set-up makes this the easiest.
Date published: 2023-03-02
Rated 5 out of 5 by from Tubrotax was great It was very easy and quick. I had no issues! I will be using them again next year
Date published: 2023-03-02
Rated 4 out of 5 by from Overall good experience Easy to use service, no problem uploading docs, most people knowledgeable
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax walked me thru set by set and if I had a question the experts were right there. I cannot say enough good things about the expert help. Noah walked me thru my concerns with patience. It was great!
Date published: 2023-03-02
Rated 5 out of 5 by from turbotax is awesome excellent experience. it was easy to use turbotax.
Date published: 2023-03-02
Rated 2 out of 5 by from It's TurboTax I like TurboTax because it helps me with every single detail. However, next year I will be filing my taxes with another company that doesn't charge me high fees. I lost 98 dollars filing with TurboTax. I am disappointed, but because they have helped me I decided one more time.
Date published: 2023-03-02
Rated 5 out of 5 by from easy to use very easy to use with clear instructions. got everything done that h&r block didnt do for me.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7883