TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy step by step guidance and smart accountants. Experts were very helpful and did not talk above my head. Made me feel reassured and confident with filing taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from I don't understand what is intended for Title. I like the product because it takes you through the individual steps to report your tax entries and the explanations are helpful.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use - helpful walk throughs! Very easy to use. The self paced instructions really helped me get this done pretty quickly, especially with the ability to import from your financial institutions.
Date published: 2021-02-26
Rated 3 out of 5 by from Its easy to use I have been using Turbo Tax for the past 6 years. Things that haven't changed are program is very slow to open and always has updates to download an install. I had problems with the program being unresponsive when trying to enter my information. The additional fees for e-filing and extra state returns could be better noted on the packaging.
Date published: 2021-02-26
Rated 5 out of 5 by from Very Easy to use! I have used Turbo Tax for the last 6 years and as always it was very easy to use.
Date published: 2021-02-26
Rated 4 out of 5 by from Get the refund you deserve with Turbotax The experience was good, TurboTax helps me go through every steps. It helps me get every dollar I deserved. However, the live help didn't help me that much as they didn't answer direct question. They just refer me through a Q& A session. Phone communication was not readily accessible. lost the contact with an agent, I can't call him back directly. Fortunately. next year the process will be faster and easier.
Date published: 2021-02-26
Rated 4 out of 5 by from Fairly Easy Fairly simple if you have all your info. Like the cheaper price this year.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo tax was updated very well I have used Turbo Tax for many years. I did find some complications in putting in information for one of the Tax payers, who is a (Beneficiary of a "Irrevocable VIVOS Trust". I was ask to provide the Trust's (Tax ID #), and the 2020 tax return for the Trust has been filed. Unfortunately (likely because computers looked for information from the Trust), Turbo Tax, picked up information, and incorrectly put in into our (personal Turbo Tax Return), wherein it should not have been included. Fortunately, while going through "Turbo Tax", the information did show up as requiring verification or correction. NOTE: The primary current Trust Beneficiary, is paid any taxable income in the Trust, for the year end calendar year of December 31st, each year. The income Tax rate for the beneficiary, is much lower than leaving the money in the Trust. Lastly, I would comment, that this Trust (stays in existence for a (Life in Being plus 21 years, and currently includes 4 of our Children, Grandchildren, and now several Great Grandchildren). There are contingent Trustees, which are several of our Children, and they use "Turbo Tax" for their personal tax returns.
Date published: 2021-02-26
Rated 4 out of 5 by from good it was good and easy. made the process prettty quick.
Date published: 2021-02-26
Rated 5 out of 5 by from Great tax software I have help on each step of the way. I can make changes if I make an error. It saved me $400 dollars
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7881
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy step by step guidance and smart accountants. Experts were very helpful and did not talk above my head. Made me feel reassured and confident with filing taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from I don't understand what is intended for Title. I like the product because it takes you through the individual steps to report your tax entries and the explanations are helpful.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use - helpful walk throughs! Very easy to use. The self paced instructions really helped me get this done pretty quickly, especially with the ability to import from your financial institutions.
Date published: 2021-02-26
Rated 3 out of 5 by from Its easy to use I have been using Turbo Tax for the past 6 years. Things that haven't changed are program is very slow to open and always has updates to download an install. I had problems with the program being unresponsive when trying to enter my information. The additional fees for e-filing and extra state returns could be better noted on the packaging.
Date published: 2021-02-26
Rated 5 out of 5 by from Very Easy to use! I have used Turbo Tax for the last 6 years and as always it was very easy to use.
Date published: 2021-02-26
Rated 4 out of 5 by from Get the refund you deserve with Turbotax The experience was good, TurboTax helps me go through every steps. It helps me get every dollar I deserved. However, the live help didn't help me that much as they didn't answer direct question. They just refer me through a Q& A session. Phone communication was not readily accessible. lost the contact with an agent, I can't call him back directly. Fortunately. next year the process will be faster and easier.
Date published: 2021-02-26
Rated 4 out of 5 by from Fairly Easy Fairly simple if you have all your info. Like the cheaper price this year.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo tax was updated very well I have used Turbo Tax for many years. I did find some complications in putting in information for one of the Tax payers, who is a (Beneficiary of a "Irrevocable VIVOS Trust". I was ask to provide the Trust's (Tax ID #), and the 2020 tax return for the Trust has been filed. Unfortunately (likely because computers looked for information from the Trust), Turbo Tax, picked up information, and incorrectly put in into our (personal Turbo Tax Return), wherein it should not have been included. Fortunately, while going through "Turbo Tax", the information did show up as requiring verification or correction. NOTE: The primary current Trust Beneficiary, is paid any taxable income in the Trust, for the year end calendar year of December 31st, each year. The income Tax rate for the beneficiary, is much lower than leaving the money in the Trust. Lastly, I would comment, that this Trust (stays in existence for a (Life in Being plus 21 years, and currently includes 4 of our Children, Grandchildren, and now several Great Grandchildren). There are contingent Trustees, which are several of our Children, and they use "Turbo Tax" for their personal tax returns.
Date published: 2021-02-26
Rated 4 out of 5 by from good it was good and easy. made the process prettty quick.
Date published: 2021-02-26
Rated 5 out of 5 by from Great tax software I have help on each step of the way. I can make changes if I make an error. It saved me $400 dollars
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7881