TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Secure In a difficult time in my life with the death of a spouse I started using Turbo tax to help file my return. This is my 4th year and I'll keep going with Turbo Tax. They are accurate and have all of the additional options available to help with any IRS hiccups. Thank you Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from Years with TurboTax I have been doing taxes with Turbotax for years and wouldnt use any other service. They are user friendly and I am usually able to finish pretty quickly.
Date published: 2021-02-27
Rated 4 out of 5 by from Took a disappointing step back this year Been using TurboTax for 20 years. Every year it gets better but this year they took a step back with lazy coding in one area: how they handle users who start too early and continue a few weeks later. As I've done in the past, I started filling out my TurboTax forms back in January to get ahead of the game. Of course that was premature, as some required documents hadn't even been sent to me by that point. I returned in February once the last few straggler documents came in, only to find that TurboTax had saved empty placeholders for *everything* when I had started entering data weeks earlier. This time, as I went through every step, they ignored those placeholders and made me enter everything new from scratch...which then left me with duplicate entries across the board. I then had to go back through and manually delete the placeholders as they each got flagged during final review. Shockingly lazy programming from a product that has exceeded my expectations for two decades. But even so, TurboTax is tremendously convenient and I will probably be back next year and for years to come.
Date published: 2021-02-27
Rated 1 out of 5 by from Terrible support My account somehow got corrupted and I couldn't access the filing I had started. After 3 1+ hour sessions on the phone with TurboTax support, I was told the only way option I had was to open a new TurboTax account and re-enter all my data.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast, easy and affordable. I used the online deluxe version. It was fast, easy and affordable. The software walked me through all my tax questions and made sure I did not miss anything. This product is significantly cheaper than a tax professional and is every bit as easy and thorough.
Date published: 2021-02-27
Rated 3 out of 5 by from turbo is easy for some parts of the process It seemed easier last year this t=year there were a few different questions I did not understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Recommend using this over a tax prep service, very easy to navigate and you can sign into financial institutions to populate data.
Date published: 2021-02-27
Rated 5 out of 5 by from Always helpful! I've used TurboTax for years and am always pleased with it. Makes a scary process a bit easier!
Date published: 2021-02-27
Rated 5 out of 5 by from Simple and Quick Done in 15 minutes for a single person with one W2. Highly recommend.
Date published: 2021-02-27
Rated 2 out of 5 by from Glitches in alimony section remain Although the help section of the program was good, it was very difficult to reach a live person to help when I ran into a glitch with the alimony section not accepting a 0 as the first digit in the social security number. I was told weeks ago that there would be a fix, and I would be notified. I checked for updates this morning and the section still does not work. This was not a problem until this year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7871
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Secure In a difficult time in my life with the death of a spouse I started using Turbo tax to help file my return. This is my 4th year and I'll keep going with Turbo Tax. They are accurate and have all of the additional options available to help with any IRS hiccups. Thank you Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from Years with TurboTax I have been doing taxes with Turbotax for years and wouldnt use any other service. They are user friendly and I am usually able to finish pretty quickly.
Date published: 2021-02-27
Rated 4 out of 5 by from Took a disappointing step back this year Been using TurboTax for 20 years. Every year it gets better but this year they took a step back with lazy coding in one area: how they handle users who start too early and continue a few weeks later. As I've done in the past, I started filling out my TurboTax forms back in January to get ahead of the game. Of course that was premature, as some required documents hadn't even been sent to me by that point. I returned in February once the last few straggler documents came in, only to find that TurboTax had saved empty placeholders for *everything* when I had started entering data weeks earlier. This time, as I went through every step, they ignored those placeholders and made me enter everything new from scratch...which then left me with duplicate entries across the board. I then had to go back through and manually delete the placeholders as they each got flagged during final review. Shockingly lazy programming from a product that has exceeded my expectations for two decades. But even so, TurboTax is tremendously convenient and I will probably be back next year and for years to come.
Date published: 2021-02-27
Rated 1 out of 5 by from Terrible support My account somehow got corrupted and I couldn't access the filing I had started. After 3 1+ hour sessions on the phone with TurboTax support, I was told the only way option I had was to open a new TurboTax account and re-enter all my data.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast, easy and affordable. I used the online deluxe version. It was fast, easy and affordable. The software walked me through all my tax questions and made sure I did not miss anything. This product is significantly cheaper than a tax professional and is every bit as easy and thorough.
Date published: 2021-02-27
Rated 3 out of 5 by from turbo is easy for some parts of the process It seemed easier last year this t=year there were a few different questions I did not understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Recommend using this over a tax prep service, very easy to navigate and you can sign into financial institutions to populate data.
Date published: 2021-02-27
Rated 5 out of 5 by from Always helpful! I've used TurboTax for years and am always pleased with it. Makes a scary process a bit easier!
Date published: 2021-02-27
Rated 5 out of 5 by from Simple and Quick Done in 15 minutes for a single person with one W2. Highly recommend.
Date published: 2021-02-27
Rated 2 out of 5 by from Glitches in alimony section remain Although the help section of the program was good, it was very difficult to reach a live person to help when I ran into a glitch with the alimony section not accepting a 0 as the first digit in the social security number. I was told weeks ago that there would be a fix, and I would be notified. I checked for updates this morning and the section still does not work. This was not a problem until this year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7871