TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Aquilius from
Consistently Simple
I just want to say thank you for enabling me to learn about how to file and easily find answers to questions that arise throughout my filing experience. I also appreciate how well updates and other news is communicated promptly so I never feel left in the dark. Keep up the amazing work!
Date published: 2023-02-16
Rated 5 out of 5 by
Beezy214 from
Greatness
They make sure to help with every bit of detail we don’t understand
Date published: 2023-02-16
Rated 4 out of 5 by
1546 from
Good job. The title helps define what this is.
I did not engage with an expert. The process walked me through the whole thing.
Date published: 2023-02-16
Rated 5 out of 5 by
BBT87 from
Ms. Fran is the best!
Ms. Fran stayed on the phone with me while I redo tedious errors and she educated me on how to do my taxes as small business owner. She was warm, open, and patient.
Date published: 2023-02-16
Rated 4 out of 5 by
yatorika from
Good platform, but took longer than expected
Generally, the platform worked well and met all of my needs. There were a few questions that were unclear, requiring me to stop and do a lot of research before I continued. But other than that, it was a great help and MUCH less expensive than a CPA.
Date published: 2023-02-16
Rated 5 out of 5 by
Tmaxx944 from
TurboTax is GREAT!!!
the live expert helped me thru the rough spots, Thank you so Much
Date published: 2023-02-16
Rated 5 out of 5 by
tax sesh from
turbo tax is awesome
Easy and efficient . Inexpensive and very helpful .
Date published: 2023-02-16
Rated 5 out of 5 by
Sput1954 from
Turbo Tax 2021
Great! The application was very easy to use and provided instructions all the way through.
Date published: 2023-02-16
Rated 5 out of 5 by
Rustyjudd from
Very good - happy with Turbo Tax
I called and spoke with one live agent but wasn't totally sure of result so chatted with another live agent; we walked through my problem and got it solved. The first agent informed me that I had an unusual situation, thus I opted for a second opinion.
Date published: 2023-02-16
Rated 4 out of 5 by
dalwatski from
2022 Review
Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
All TurboTax® Offerings Reviews - Page 7869
Date published: 2023-02-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Aquilius from
Consistently Simple
I just want to say thank you for enabling me to learn about how to file and easily find answers to questions that arise throughout my filing experience. I also appreciate how well updates and other news is communicated promptly so I never feel left in the dark. Keep up the amazing work!
Date published: 2023-02-16
Rated 5 out of 5 by
Beezy214 from
Greatness
They make sure to help with every bit of detail we don’t understand
Date published: 2023-02-16
Rated 4 out of 5 by
1546 from
Good job. The title helps define what this is.
I did not engage with an expert. The process walked me through the whole thing.
Date published: 2023-02-16
Rated 5 out of 5 by
BBT87 from
Ms. Fran is the best!
Ms. Fran stayed on the phone with me while I redo tedious errors and she educated me on how to do my taxes as small business owner. She was warm, open, and patient.
Date published: 2023-02-16
Rated 4 out of 5 by
yatorika from
Good platform, but took longer than expected
Generally, the platform worked well and met all of my needs. There were a few questions that were unclear, requiring me to stop and do a lot of research before I continued. But other than that, it was a great help and MUCH less expensive than a CPA.
Date published: 2023-02-16
Rated 5 out of 5 by
Tmaxx944 from
TurboTax is GREAT!!!
the live expert helped me thru the rough spots, Thank you so Much
Date published: 2023-02-16
Rated 5 out of 5 by
tax sesh from
turbo tax is awesome
Easy and efficient . Inexpensive and very helpful .
Date published: 2023-02-16
Rated 5 out of 5 by
Sput1954 from
Turbo Tax 2021
Great! The application was very easy to use and provided instructions all the way through.
Date published: 2023-02-16
Rated 5 out of 5 by
Rustyjudd from
Very good - happy with Turbo Tax
I called and spoke with one live agent but wasn't totally sure of result so chatted with another live agent; we walked through my problem and got it solved. The first agent informed me that I had an unusual situation, thus I opted for a second opinion.
Date published: 2023-02-16
Rated 4 out of 5 by
dalwatski from
2022 Review
Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
All TurboTax® Offerings Reviews - Page 7869
Date published: 2023-02-16