TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Consistently Simple I just want to say thank you for enabling me to learn about how to file and easily find answers to questions that arise throughout my filing experience. I also appreciate how well updates and other news is communicated promptly so I never feel left in the dark. Keep up the amazing work!
Date published: 2023-02-16
Rated 5 out of 5 by from Greatness They make sure to help with every bit of detail we don’t understand
Date published: 2023-02-16
Rated 4 out of 5 by from Good job. The title helps define what this is. I did not engage with an expert. The process walked me through the whole thing.
Date published: 2023-02-16
Rated 5 out of 5 by from Ms. Fran is the best! Ms. Fran stayed on the phone with me while I redo tedious errors and she educated me on how to do my taxes as small business owner. She was warm, open, and patient.
Date published: 2023-02-16
Rated 4 out of 5 by from Good platform, but took longer than expected Generally, the platform worked well and met all of my needs. There were a few questions that were unclear, requiring me to stop and do a lot of research before I continued. But other than that, it was a great help and MUCH less expensive than a CPA.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is GREAT!!! the live expert helped me thru the rough spots, Thank you so Much
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax is awesome Easy and efficient . Inexpensive and very helpful .
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax 2021 Great! The application was very easy to use and provided instructions all the way through.
Date published: 2023-02-16
Rated 5 out of 5 by from Very good - happy with Turbo Tax I called and spoke with one live agent but wasn't totally sure of result so chatted with another live agent; we walked through my problem and got it solved. The first agent informed me that I had an unusual situation, thus I opted for a second opinion.
Date published: 2023-02-16
Rated 4 out of 5 by from 2022 Review Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 7869
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Consistently Simple I just want to say thank you for enabling me to learn about how to file and easily find answers to questions that arise throughout my filing experience. I also appreciate how well updates and other news is communicated promptly so I never feel left in the dark. Keep up the amazing work!
Date published: 2023-02-16
Rated 5 out of 5 by from Greatness They make sure to help with every bit of detail we don’t understand
Date published: 2023-02-16
Rated 4 out of 5 by from Good job. The title helps define what this is. I did not engage with an expert. The process walked me through the whole thing.
Date published: 2023-02-16
Rated 5 out of 5 by from Ms. Fran is the best! Ms. Fran stayed on the phone with me while I redo tedious errors and she educated me on how to do my taxes as small business owner. She was warm, open, and patient.
Date published: 2023-02-16
Rated 4 out of 5 by from Good platform, but took longer than expected Generally, the platform worked well and met all of my needs. There were a few questions that were unclear, requiring me to stop and do a lot of research before I continued. But other than that, it was a great help and MUCH less expensive than a CPA.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is GREAT!!! the live expert helped me thru the rough spots, Thank you so Much
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax is awesome Easy and efficient . Inexpensive and very helpful .
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax 2021 Great! The application was very easy to use and provided instructions all the way through.
Date published: 2023-02-16
Rated 5 out of 5 by from Very good - happy with Turbo Tax I called and spoke with one live agent but wasn't totally sure of result so chatted with another live agent; we walked through my problem and got it solved. The first agent informed me that I had an unusual situation, thus I opted for a second opinion.
Date published: 2023-02-16
Rated 4 out of 5 by from 2022 Review Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 7869