TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from It was easy to use. Very straight forward. It didn't take a lot of trial and error. Better than previous years.
Date published: 2021-03-05
Rated 4 out of 5 by from I like it but don't love it I have used TurboTax for many years. Overall, I like it. However, here are a few things that I'm not pleased with: Although according to my Financial Investor and the papers I get from him I should be able to download my trading information (1099-B, 1099-Div) directly into Turbo Tax, TT has never allowed that to happen. I've tried for several years and now just enter the total number. My tax advisor has no suggestions or any ideas why it won't work. Secondly, I noticed when I got ready to file that TT had chosen the "Self-employed" 1040. Although I have used this in the past, I didn't need it this year. I ended up talking to Camille, one of your advisors on the phone. She was very nice and helpful and my wait time for her call was only 5 minutes. Kudos on that!! However, she let me know that the only thing I could do about this, if I just wanted the "Premium", was to clear my return and start all over....Not a good answer. I'd already spent hours on it and wasn't about to do that. So...I paid about $60 extra from what I could understand to file the SE, even though I didn't need it. I asked how to avoid this in the future. She said I'd need to call TT and talk to someone as I began the 2021 tax return to keep this from happening. Not a good answer...I want to be able to do this on my own without needing to talk to someone. I'd like to be able to choose the tax form I'd like to use. Then...If I need to upgrade...give me that choice, please. Is that something you could build into the program? Thanks for listening! Overall, I'm happy with TT.
Date published: 2021-03-05
Rated 5 out of 5 by from FIRST TIME - EASY My first time filling my W-2 as an immigrant. It was pretty easy.
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo tax review I want Turbo tax to refund my $25 I had to pay for filing state returns. Purchase indicated Fed. and State FREE. Charged my credit card. Please return money asap. I couldn't file unless I paid.
Date published: 2021-03-05
Rated 5 out of 5 by from Excellant and wonderful Your live turbo Tax rep was so gracious and understanding.Did not make me feel that I had to hurry.Was of great help
Date published: 2021-03-05
Rated 5 out of 5 by from The BEST!!! This is my second filing with Turbo Tax and I plan to use it from now on. I especially like the way your product breaks down the complicated tax language and presents it in an easy to understand and easy to use method. I don't dread tax season any more, thanks to Turbo Tax.
Date published: 2021-03-05
Rated 4 out of 5 by from I love turbo tax! It is really easy and convenient. Having issues this year with the State Returns though. Hopefully Turbo Tax can help.
Date published: 2021-03-05
Rated 5 out of 5 by from Second year even better 2020 return is the second year we have used TurboTax and all went well.
Date published: 2021-03-05
Rated 4 out of 5 by from Great site to do taxes Very easy to use and follow. Love that you can file for free.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is Great I really enjoyed my experience with Turbo Tax. It was quick and easy! Definetly doing it again next year!
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7861
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from It was easy to use. Very straight forward. It didn't take a lot of trial and error. Better than previous years.
Date published: 2021-03-05
Rated 4 out of 5 by from I like it but don't love it I have used TurboTax for many years. Overall, I like it. However, here are a few things that I'm not pleased with: Although according to my Financial Investor and the papers I get from him I should be able to download my trading information (1099-B, 1099-Div) directly into Turbo Tax, TT has never allowed that to happen. I've tried for several years and now just enter the total number. My tax advisor has no suggestions or any ideas why it won't work. Secondly, I noticed when I got ready to file that TT had chosen the "Self-employed" 1040. Although I have used this in the past, I didn't need it this year. I ended up talking to Camille, one of your advisors on the phone. She was very nice and helpful and my wait time for her call was only 5 minutes. Kudos on that!! However, she let me know that the only thing I could do about this, if I just wanted the "Premium", was to clear my return and start all over....Not a good answer. I'd already spent hours on it and wasn't about to do that. So...I paid about $60 extra from what I could understand to file the SE, even though I didn't need it. I asked how to avoid this in the future. She said I'd need to call TT and talk to someone as I began the 2021 tax return to keep this from happening. Not a good answer...I want to be able to do this on my own without needing to talk to someone. I'd like to be able to choose the tax form I'd like to use. Then...If I need to upgrade...give me that choice, please. Is that something you could build into the program? Thanks for listening! Overall, I'm happy with TT.
Date published: 2021-03-05
Rated 5 out of 5 by from FIRST TIME - EASY My first time filling my W-2 as an immigrant. It was pretty easy.
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo tax review I want Turbo tax to refund my $25 I had to pay for filing state returns. Purchase indicated Fed. and State FREE. Charged my credit card. Please return money asap. I couldn't file unless I paid.
Date published: 2021-03-05
Rated 5 out of 5 by from Excellant and wonderful Your live turbo Tax rep was so gracious and understanding.Did not make me feel that I had to hurry.Was of great help
Date published: 2021-03-05
Rated 5 out of 5 by from The BEST!!! This is my second filing with Turbo Tax and I plan to use it from now on. I especially like the way your product breaks down the complicated tax language and presents it in an easy to understand and easy to use method. I don't dread tax season any more, thanks to Turbo Tax.
Date published: 2021-03-05
Rated 4 out of 5 by from I love turbo tax! It is really easy and convenient. Having issues this year with the State Returns though. Hopefully Turbo Tax can help.
Date published: 2021-03-05
Rated 5 out of 5 by from Second year even better 2020 return is the second year we have used TurboTax and all went well.
Date published: 2021-03-05
Rated 4 out of 5 by from Great site to do taxes Very easy to use and follow. Love that you can file for free.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is Great I really enjoyed my experience with Turbo Tax. It was quick and easy! Definetly doing it again next year!
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7861