TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Turbo Tax Payment to File Very Confusing I purchased Turbo Tax Deluxe CD from Target for $50. As a senior, I think the tax prep section is great. However, I had a problem completing the actual filing portion. Kept asking for payment before I could file. I ended up paying an additional $65 to e-mail the returns just to get it done (State filing was supposed to be free).
Date published: 2021-03-31
Rated 5 out of 5 by from easy and quick to use I got back more than when I went into an accountant. And I didn't even have to leave home. I'll do it again next year.
Date published: 2021-03-31
Rated 4 out of 5 by from Pretty good tax software, always use TurboTax. Fairly easy to use. This year (2020) version was a pain to install. Kept getting errors about missing files and I never even had it installed - CD version. Downloaded direct from website and it seemed to go smoothly, no missing file errors, but then stopped dead at around 10% installed. I was getting ready to make a phone call but kept trying to install on my own. After 2 more attempts, it finally installed and updated with no more issues. Did my taxes with no issues. I was a bit leery but all was good.
Date published: 2021-03-31
Rated 4 out of 5 by from SIMPLE TO USE THE ENTIRE EXPERIANCE WAS SIMPLE AND HELP FULL. AMAZING
Date published: 2021-03-31
Rated 5 out of 5 by from Great way to file Taxes Easy to use, extremely informative, helped with all areas including the Advice.
Date published: 2021-03-31
Rated 2 out of 5 by from Unable to e-file my State Tax form so I mailed it, II have used Turbo Tax for many years and I think it is great. However this year I was unable to e-file my State Forms. When I got to the final steps to e-file I was unable to scroll down low enough to see and click on the final box to e-file. So I called your help line and your rep could not help or connect me to your accounting person (Case # 475540273) to pay your $25 fee. So I gave up and mailed my form with my payment. I would suggest that you fix this problem as the turbo tax worked great until I got to trying to e-file my State Form.
Date published: 2021-03-31
Rated 4 out of 5 by from A bit long, but good I tried the on VIA BECU but it wouldn't work right. I wasn't able to add my 1099-R. I went to USBANK and it worked fine. Much rather use TurboTax than go to an accountant.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is really good!!!!! I've been using it for 20 years and it's always been an excellent experience.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax is a great site for filing taxes This site really help me get my taxes filed on my own this year and it was so much help
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is Awesome I was so intimidated with filing my first business taxes that I was having an anxiety moment. After I completed my taxes I am jumping for joy. TurboTax certainly took the edge and sweat off of me.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 7861
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax Payment to File Very Confusing I purchased Turbo Tax Deluxe CD from Target for $50. As a senior, I think the tax prep section is great. However, I had a problem completing the actual filing portion. Kept asking for payment before I could file. I ended up paying an additional $65 to e-mail the returns just to get it done (State filing was supposed to be free).
Date published: 2021-03-31
Rated 5 out of 5 by from easy and quick to use I got back more than when I went into an accountant. And I didn't even have to leave home. I'll do it again next year.
Date published: 2021-03-31
Rated 4 out of 5 by from Pretty good tax software, always use TurboTax. Fairly easy to use. This year (2020) version was a pain to install. Kept getting errors about missing files and I never even had it installed - CD version. Downloaded direct from website and it seemed to go smoothly, no missing file errors, but then stopped dead at around 10% installed. I was getting ready to make a phone call but kept trying to install on my own. After 2 more attempts, it finally installed and updated with no more issues. Did my taxes with no issues. I was a bit leery but all was good.
Date published: 2021-03-31
Rated 4 out of 5 by from SIMPLE TO USE THE ENTIRE EXPERIANCE WAS SIMPLE AND HELP FULL. AMAZING
Date published: 2021-03-31
Rated 5 out of 5 by from Great way to file Taxes Easy to use, extremely informative, helped with all areas including the Advice.
Date published: 2021-03-31
Rated 2 out of 5 by from Unable to e-file my State Tax form so I mailed it, II have used Turbo Tax for many years and I think it is great. However this year I was unable to e-file my State Forms. When I got to the final steps to e-file I was unable to scroll down low enough to see and click on the final box to e-file. So I called your help line and your rep could not help or connect me to your accounting person (Case # 475540273) to pay your $25 fee. So I gave up and mailed my form with my payment. I would suggest that you fix this problem as the turbo tax worked great until I got to trying to e-file my State Form.
Date published: 2021-03-31
Rated 4 out of 5 by from A bit long, but good I tried the on VIA BECU but it wouldn't work right. I wasn't able to add my 1099-R. I went to USBANK and it worked fine. Much rather use TurboTax than go to an accountant.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is really good!!!!! I've been using it for 20 years and it's always been an excellent experience.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax is a great site for filing taxes This site really help me get my taxes filed on my own this year and it was so much help
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is Awesome I was so intimidated with filing my first business taxes that I was having an anxiety moment. After I completed my taxes I am jumping for joy. TurboTax certainly took the edge and sweat off of me.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 7861