TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Unhappy :( I had purchased turbotax from Costco instead of just purchasing online like I did last year. Following instructions I was UNABLE to locate how to install my license code. So, I went ahead and completed my information and figured the system would allow me to enter my prepaid information at the Payment Section. No. Was not an option. I called and left my number with customer service. Said it would be 15-20 minutes. Nothing. Finally tackled it again this morning and was able to set it up with my pre-purchased product. Only problem? Everything I had previously entered was lost. It also did not import my tax information as before. I was basically left to start from scratch and enter everything as if I were a brand new customer. A couple times it automatically logged me off in the middle of completing my returns and when I logged back in it "forgot" that I had prepaid and wanted me to pay AGAIN. Not happy. I have had great success with your product for many years, but not for 2020.
Date published: 2021-03-06
Rated 5 out of 5 by from TURBOTAX is awesome So easy.I was able to input all information needed in a jiffy.
Date published: 2021-03-06
Rated 4 out of 5 by from Quite intuitive, Great date and meeting set though Quite intuitive, Great date and meeting set though haven't yet determined if the service is worth the price in terms of value
Date published: 2021-03-06
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
Rated 5 out of 5 by from Quick and Easy Ive been using Turbotax for years. It makes the tax season as painless as possible.
Date published: 2021-03-06
Rated 5 out of 5 by from Easy to use. Premier had everything I needed, with no ambiguities.
Date published: 2021-03-06
Rated 5 out of 5 by from NIPUL PATEL I USED PREMIER FIRST TIME AND VERY EASY TO DO THE TAXES
Date published: 2021-03-06
Rated 5 out of 5 by from So Easy Turbo tax is incredibly convenient for people who are new/intimidate by filing taxes. Can't recommend it enough
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7858
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unhappy :( I had purchased turbotax from Costco instead of just purchasing online like I did last year. Following instructions I was UNABLE to locate how to install my license code. So, I went ahead and completed my information and figured the system would allow me to enter my prepaid information at the Payment Section. No. Was not an option. I called and left my number with customer service. Said it would be 15-20 minutes. Nothing. Finally tackled it again this morning and was able to set it up with my pre-purchased product. Only problem? Everything I had previously entered was lost. It also did not import my tax information as before. I was basically left to start from scratch and enter everything as if I were a brand new customer. A couple times it automatically logged me off in the middle of completing my returns and when I logged back in it "forgot" that I had prepaid and wanted me to pay AGAIN. Not happy. I have had great success with your product for many years, but not for 2020.
Date published: 2021-03-06
Rated 5 out of 5 by from TURBOTAX is awesome So easy.I was able to input all information needed in a jiffy.
Date published: 2021-03-06
Rated 4 out of 5 by from Quite intuitive, Great date and meeting set though Quite intuitive, Great date and meeting set though haven't yet determined if the service is worth the price in terms of value
Date published: 2021-03-06
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
Rated 5 out of 5 by from Quick and Easy Ive been using Turbotax for years. It makes the tax season as painless as possible.
Date published: 2021-03-06
Rated 5 out of 5 by from Easy to use. Premier had everything I needed, with no ambiguities.
Date published: 2021-03-06
Rated 5 out of 5 by from NIPUL PATEL I USED PREMIER FIRST TIME AND VERY EASY TO DO THE TAXES
Date published: 2021-03-06
Rated 5 out of 5 by from So Easy Turbo tax is incredibly convenient for people who are new/intimidate by filing taxes. Can't recommend it enough
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7858