TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent experience Have been using the product for a number of years now, still works well, saves time and money.
Date published: 2023-03-05
Rated 5 out of 5 by from Tax prep was a breeze Melodie was great to work with. Very professional and proficient
Date published: 2023-03-05
Rated 5 out of 5 by from Easy and accessible It's easy to use and has many helpful features to help you learn if you want to.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is awesome TurboTax helped me in every step and provided helpful tips and answers to questions I had, like it was reading my mind. Unfortunately, I think it's became a bit expensive.
Date published: 2023-03-05
Rated 1 out of 5 by from Glitchy I've used turbo Tax for over 10 years. Each year the cost has increased, and the service has gotten worse. This is the last year I will use it. My taxes are very simple but there was a glitch in this year's return. In order to receive help with an error in their system, I would have had to upgrade to a more expensive version. I was able to find a solution to the glitch off site. I get the feeling that these sorts of stumbling blocks are thrown in to make subscriber purchase a more expensive version. Next year I will just use the free government sites.
Date published: 2023-03-05
Rated 2 out of 5 by from Tedious and duplicate entry - why? It is a long and drawn out ordeal. When you finally get it all in then they try to upsell you plus they wait until you enter everything and then, then tell you that certain forms are not available and to come back. So then when you come back, yep, you must reenter all sorts of data again. Oh and if you have more than one state, yes, more duplicate entry. For software, it is very stupid how they set it up. Then comes the upsell again shamelessly like a used car salesman. The product is fair but the support is slimy with all the constant barrage of wanting to take my money with their unnecessary audit support and offer to take more money so you do not have to pay now for the efile fees to then trying to get you on the hook for next year already. Need to go take a shower as this process has made me feel very dirty.
Date published: 2023-03-05
Rated 5 out of 5 by from Taxes made simple! I can't imagine doing my taxes without Turbo Tax! It truly makes it simple and easy to understand. When you're not sure about something, they provide you with explanations and resources to learn more. It's like having a tax preparer right there with you.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is easy to use enjoyable, east to use, not difficult at all. love it.
Date published: 2023-03-05
Rated 5 out of 5 by from Great product to use This is so easy to maneuvre through. Enjoy doing taxes with this program.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo taxes is great She provided me with quality service and was very helpful
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7852
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent experience Have been using the product for a number of years now, still works well, saves time and money.
Date published: 2023-03-05
Rated 5 out of 5 by from Tax prep was a breeze Melodie was great to work with. Very professional and proficient
Date published: 2023-03-05
Rated 5 out of 5 by from Easy and accessible It's easy to use and has many helpful features to help you learn if you want to.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is awesome TurboTax helped me in every step and provided helpful tips and answers to questions I had, like it was reading my mind. Unfortunately, I think it's became a bit expensive.
Date published: 2023-03-05
Rated 1 out of 5 by from Glitchy I've used turbo Tax for over 10 years. Each year the cost has increased, and the service has gotten worse. This is the last year I will use it. My taxes are very simple but there was a glitch in this year's return. In order to receive help with an error in their system, I would have had to upgrade to a more expensive version. I was able to find a solution to the glitch off site. I get the feeling that these sorts of stumbling blocks are thrown in to make subscriber purchase a more expensive version. Next year I will just use the free government sites.
Date published: 2023-03-05
Rated 2 out of 5 by from Tedious and duplicate entry - why? It is a long and drawn out ordeal. When you finally get it all in then they try to upsell you plus they wait until you enter everything and then, then tell you that certain forms are not available and to come back. So then when you come back, yep, you must reenter all sorts of data again. Oh and if you have more than one state, yes, more duplicate entry. For software, it is very stupid how they set it up. Then comes the upsell again shamelessly like a used car salesman. The product is fair but the support is slimy with all the constant barrage of wanting to take my money with their unnecessary audit support and offer to take more money so you do not have to pay now for the efile fees to then trying to get you on the hook for next year already. Need to go take a shower as this process has made me feel very dirty.
Date published: 2023-03-05
Rated 5 out of 5 by from Taxes made simple! I can't imagine doing my taxes without Turbo Tax! It truly makes it simple and easy to understand. When you're not sure about something, they provide you with explanations and resources to learn more. It's like having a tax preparer right there with you.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is easy to use enjoyable, east to use, not difficult at all. love it.
Date published: 2023-03-05
Rated 5 out of 5 by from Great product to use This is so easy to maneuvre through. Enjoy doing taxes with this program.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo taxes is great She provided me with quality service and was very helpful
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7852