TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
miman89 from
Tax Filing Made Simple!
Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by
Legion 2022 from
It is okay but it is not free
I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
Rated 3 out of 5 by
Woobm from
Problems importing and filing
I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by
LCT78 from
Mystery!
The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
Rated 5 out of 5 by
Bryan1403 from
Quick with TurboTax
I delayed doing my taxes this year, because each year they seem to get more complicated with more paperwork. TT made it quick by looking up accounts where possible, and assessing for standard deduction without having to put in all my details first.
Date published: 2022-04-17
Rated 4 out of 5 by
TaxationIsTheft33 from
Probably the Best out there but could be better
Great on Federal. Needs work on State. After it did the verification check on State and asked me to input information on deductions, I wasn't sure if it was asking that I confirm the amount I entered for miscellaneous or add additional misc. I ended up duplicating my misc deducations by entering the amount I had and had to go back and redo, but no way to correct easily. No information screens to help at State return submition.
Date published: 2022-04-17
Rated 4 out of 5 by
Dave ND from
Turbo Tax is good, but it needs some improvement
All went well until I tried to upload the signed and scanned Form 8453-FE. My signature didn't appear in the e-file preview, so I tried attaching is again and again...After consulting the HELP screen, I learned the signed copy doesn't appear in the e-file preview. You could have at least told me that in advance, since it's a documented problem. Please FIX this!
Date published: 2022-04-17
Rated 5 out of 5 by
dmaxchris from
Turbo Tax is Great
TurboTax worked for me. I highly recommend TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by
Jhill72802 from
Use it every year
Great service and easy to use!! Outstanding internet service
Date published: 2022-04-17
Rated 4 out of 5 by
Kate15 15 from
TurboTax is pretty good
Used the Live Tax expert and that was helpful. Taxes are stressful
All TurboTax® Offerings Reviews - Page 7845
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
miman89 from
Tax Filing Made Simple!
Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by
Legion 2022 from
It is okay but it is not free
I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
Rated 3 out of 5 by
Woobm from
Problems importing and filing
I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by
LCT78 from
Mystery!
The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
Rated 5 out of 5 by
Bryan1403 from
Quick with TurboTax
I delayed doing my taxes this year, because each year they seem to get more complicated with more paperwork. TT made it quick by looking up accounts where possible, and assessing for standard deduction without having to put in all my details first.
Date published: 2022-04-17
Rated 4 out of 5 by
TaxationIsTheft33 from
Probably the Best out there but could be better
Great on Federal. Needs work on State. After it did the verification check on State and asked me to input information on deductions, I wasn't sure if it was asking that I confirm the amount I entered for miscellaneous or add additional misc. I ended up duplicating my misc deducations by entering the amount I had and had to go back and redo, but no way to correct easily. No information screens to help at State return submition.
Date published: 2022-04-17
Rated 4 out of 5 by
Dave ND from
Turbo Tax is good, but it needs some improvement
All went well until I tried to upload the signed and scanned Form 8453-FE. My signature didn't appear in the e-file preview, so I tried attaching is again and again...After consulting the HELP screen, I learned the signed copy doesn't appear in the e-file preview. You could have at least told me that in advance, since it's a documented problem. Please FIX this!
Date published: 2022-04-17
Rated 5 out of 5 by
dmaxchris from
Turbo Tax is Great
TurboTax worked for me. I highly recommend TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by
Jhill72802 from
Use it every year
Great service and easy to use!! Outstanding internet service
Date published: 2022-04-17
Rated 4 out of 5 by
Kate15 15 from
TurboTax is pretty good
Used the Live Tax expert and that was helpful. Taxes are stressful
All TurboTax® Offerings Reviews - Page 7845
Date published: 2022-04-17