TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 5 out of 5 by from Turbo Tax is comprehensive and thorough! Turbo Tax is easy to use and I've been using it for over a decade. I recommend it to anyone!
Date published: 2021-05-17
Rated 5 out of 5 by from Good stuff. Very detailed and easy to use. It took quite a while to finish, but it was worth it. I will probably use it again next year.
Date published: 2021-05-17
Rated 1 out of 5 by from Getting charged and it's supposed to be free Suck wasn't free So why am I'm paying for something that supposed to be free
Date published: 2021-05-17
Rated 4 out of 5 by from Love TurboTax, but transfer of information problem Turbo Tax recommended password protection in 2019. I have used Turbo Tax for years and loved it, so I bought it again this year. Data did not transfer from 2019 to 2020 1040 forms. Your Q&A said it was because 2019 was password protected. I was unable to undo the password protection on the 2019 tax return. I could not find a way fix the problem. When I discovered this, I went back to the 2020 forms and undid the password protection. I am hoping it worked! I had to enter everything manually for 2020. I did not get the 5 year comparison/look back or the 2 year schedule C comparison. I am hoping that in 2021 you will have a fix for this problem because it is aggravating - to say the least.
Date published: 2021-05-17
Rated 5 out of 5 by from Best Tax Filing Experience Ever I hate doing my taxes and stress about it every year. This has been the best experience doing my taxes i could ever imagine. This product was so easy to use and I would have never thought about getting a refund using all the tools they have.
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating and chat was not helpful Usually happy with TurboTax but this time was very frustrating. Kept making me change things and then change them back. Chat didn't provide any help.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome!!! Its really awesome. I can't think of any one else.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax is okay. Product isn't worth the cost. You have to pay extra for someone to chat with you and answer questions. I wasn't able to load last year's tax form.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax Mac app NEEDS to be updated The TurboTax Mac app UI NEEDS to be updated. The software looks like it's left over from 10 years ago, and is lacking several key features of most other Mac apps (i.e. the ability to increase text size, autosave, etc.). Entering tax data could also be easier, as the form fields are often not long enough display all data. The section for manually entering capital gains is particularly horrendous. The one area where TurboTax shines is the explanations / help topics for each section of the "easy step" process. Otherwise, the software is below-average compared to other web-based tax apps.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is just right. Did not engage; I walked through it with minimal trouble.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 785
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is comprehensive and thorough! Turbo Tax is easy to use and I've been using it for over a decade. I recommend it to anyone!
Date published: 2021-05-17
Rated 5 out of 5 by from Good stuff. Very detailed and easy to use. It took quite a while to finish, but it was worth it. I will probably use it again next year.
Date published: 2021-05-17
Rated 1 out of 5 by from Getting charged and it's supposed to be free Suck wasn't free So why am I'm paying for something that supposed to be free
Date published: 2021-05-17
Rated 4 out of 5 by from Love TurboTax, but transfer of information problem Turbo Tax recommended password protection in 2019. I have used Turbo Tax for years and loved it, so I bought it again this year. Data did not transfer from 2019 to 2020 1040 forms. Your Q&A said it was because 2019 was password protected. I was unable to undo the password protection on the 2019 tax return. I could not find a way fix the problem. When I discovered this, I went back to the 2020 forms and undid the password protection. I am hoping it worked! I had to enter everything manually for 2020. I did not get the 5 year comparison/look back or the 2 year schedule C comparison. I am hoping that in 2021 you will have a fix for this problem because it is aggravating - to say the least.
Date published: 2021-05-17
Rated 5 out of 5 by from Best Tax Filing Experience Ever I hate doing my taxes and stress about it every year. This has been the best experience doing my taxes i could ever imagine. This product was so easy to use and I would have never thought about getting a refund using all the tools they have.
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating and chat was not helpful Usually happy with TurboTax but this time was very frustrating. Kept making me change things and then change them back. Chat didn't provide any help.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome!!! Its really awesome. I can't think of any one else.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax is okay. Product isn't worth the cost. You have to pay extra for someone to chat with you and answer questions. I wasn't able to load last year's tax form.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax Mac app NEEDS to be updated The TurboTax Mac app UI NEEDS to be updated. The software looks like it's left over from 10 years ago, and is lacking several key features of most other Mac apps (i.e. the ability to increase text size, autosave, etc.). Entering tax data could also be easier, as the form fields are often not long enough display all data. The section for manually entering capital gains is particularly horrendous. The one area where TurboTax shines is the explanations / help topics for each section of the "easy step" process. Otherwise, the software is below-average compared to other web-based tax apps.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is just right. Did not engage; I walked through it with minimal trouble.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 785