TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by
BertandJerome from
Very Easy to use, good tips on FIQs, nice format.
I am a novice, so Turbo Tax makes it easy. I have learned quite a bit just using it!
Date published: 2022-10-01
Rated 3 out of 5 by
ChrisKMC from
Couldn't transmit Indiana
It took me a bit to figure out the Indiana return was preventing my federal and another state from filing electronically. Once I printed it to mail, the other two were transmitted and were accepted.
Date published: 2022-10-01
Rated 5 out of 5 by
Ab91723 from
Excellent Service
Awesome service.Very Customer friendly.Had a very smooth experience.
Date published: 2022-10-01
Rated 3 out of 5 by
NC Taxpayer 1969 from
Much worse than when I last used it
I last used TurboTax in approximately 2013. At that time, it was very easy to navigate to individual forms. Now it seems impossible.
Date published: 2022-10-01
Rated 2 out of 5 by
SammyNickname from
Not Happy This Time
I used the online version of your software in late Sept/early Oct. My complaint is that the first thing one would expect considering the timeframe is a question as follows: "I see you are filing in October and you didn't file an extension with TurboTax, did you file one directly with the IRS?" I would say "yes" and that would trigger verbiage throughout that made me comfortable that I am proceeding correctly. But you don't. And as I get closer to the end, my anxiety grows for fear I have done something wrong. It is still there by the way. Also somewhere in here you say that live help is available for self-employed like me. But it isn't. It doesn't recognize my request for help or my status after I paid.
Date published: 2022-10-01
Rated 3 out of 5 by
LMLL from
changing data prior to filing
I feel ripped off by the "green dot" Santa Barbara Tax Products Group, LLC. I changed my mind about using them but am unable to revise the form. Made it seem as though the efiling was still available for 2020 and the option to use this service was endorsed by Turbo tax. Anyway, I wanted to change my mind, not use them but when I tried to do so, the option was not available. Not happy.
Date published: 2022-10-01
Rated 5 out of 5 by
reviewtax from
Great easy to use
I really like the feature to compare to previous year
Date published: 2022-10-01
Rated 4 out of 5 by
gray owl from
Turbo Tax is the way to go
Used TurboTax for many years. Gets a little better every year. Easy to use even on fairly complex returns.
Date published: 2022-10-01
Rated 5 out of 5 by
Andy02021 from
Andy2021
Great, better than expected. I was skeptical on how to handle my tax this year, think that I might owe a lot due to my Ebay reported sales. It turned out to be the other way. I ended up getting a refund.
Date published: 2022-10-01
Rated 5 out of 5 by
zoeygyrrl from
seamless
Filing an extension was easy and then once i filed it was easy and the walk through was in laymen terms.
All TurboTax® Offerings Reviews - Page 7836
Date published: 2022-10-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
BertandJerome from
Very Easy to use, good tips on FIQs, nice format.
I am a novice, so Turbo Tax makes it easy. I have learned quite a bit just using it!
Date published: 2022-10-01
Rated 3 out of 5 by
ChrisKMC from
Couldn't transmit Indiana
It took me a bit to figure out the Indiana return was preventing my federal and another state from filing electronically. Once I printed it to mail, the other two were transmitted and were accepted.
Date published: 2022-10-01
Rated 5 out of 5 by
Ab91723 from
Excellent Service
Awesome service.Very Customer friendly.Had a very smooth experience.
Date published: 2022-10-01
Rated 3 out of 5 by
NC Taxpayer 1969 from
Much worse than when I last used it
I last used TurboTax in approximately 2013. At that time, it was very easy to navigate to individual forms. Now it seems impossible.
Date published: 2022-10-01
Rated 2 out of 5 by
SammyNickname from
Not Happy This Time
I used the online version of your software in late Sept/early Oct. My complaint is that the first thing one would expect considering the timeframe is a question as follows: "I see you are filing in October and you didn't file an extension with TurboTax, did you file one directly with the IRS?" I would say "yes" and that would trigger verbiage throughout that made me comfortable that I am proceeding correctly. But you don't. And as I get closer to the end, my anxiety grows for fear I have done something wrong. It is still there by the way. Also somewhere in here you say that live help is available for self-employed like me. But it isn't. It doesn't recognize my request for help or my status after I paid.
Date published: 2022-10-01
Rated 3 out of 5 by
LMLL from
changing data prior to filing
I feel ripped off by the "green dot" Santa Barbara Tax Products Group, LLC. I changed my mind about using them but am unable to revise the form. Made it seem as though the efiling was still available for 2020 and the option to use this service was endorsed by Turbo tax. Anyway, I wanted to change my mind, not use them but when I tried to do so, the option was not available. Not happy.
Date published: 2022-10-01
Rated 5 out of 5 by
reviewtax from
Great easy to use
I really like the feature to compare to previous year
Date published: 2022-10-01
Rated 4 out of 5 by
gray owl from
Turbo Tax is the way to go
Used TurboTax for many years. Gets a little better every year. Easy to use even on fairly complex returns.
Date published: 2022-10-01
Rated 5 out of 5 by
Andy02021 from
Andy2021
Great, better than expected. I was skeptical on how to handle my tax this year, think that I might owe a lot due to my Ebay reported sales. It turned out to be the other way. I ended up getting a refund.
Date published: 2022-10-01
Rated 5 out of 5 by
zoeygyrrl from
seamless
Filing an extension was easy and then once i filed it was easy and the walk through was in laymen terms.
All TurboTax® Offerings Reviews - Page 7836
Date published: 2022-10-01