TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Convoluted pricing, increasingly glitchy I've used Turbo Tax to file my taxes for nearly a decade now. Over that time the product has gone from a convenient and affordable way to file simple W-2 taxes to a bait-and-switch system with convoluted pricing. Despite the fact that TurboTax knew from the start that I was reporting a Robinhood account, I was not informed until very near the end of the process that I would also be forced to upgrade my service because of this. The cost of a state return is also kept hidden from the user until near the end of the process despite the fact that turbotax imports my W-2 automatically and knows what state I am filing in. The cost of this service has been steadily climbing but this time it was over $200 for a single income filing. It is no longer worth the cost and I will be filing my own taxes next year. I also had a repeated problem with the site failing to import my robinhood forms. No error or problem with my information was noted but the site repeatedly showed the documents had been imported only to redirect me back to the original page with "needs review" appearing under to robinhood tab.
Date published: 2022-04-19
Rated 5 out of 5 by from Nice fast and easy I really enjoyed using Turbo Tax and appreciate how much they've helped me progress.
Date published: 2022-04-19
Rated 4 out of 5 by from Pretty straight forward Walks you through each step. Some things are confusing in the way they are worded, but there are lots of (?)s to click on and get more information.
Date published: 2022-04-19
Rated 5 out of 5 by from First time user loved it This is my first time doing taxes and i was a bit nervous but turbo tax made the process seamless and easy!!! and got refunds i didn't know about.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is fast and easy this is the 2nd year I used it,and find it great. I will probably never get anyone to do my taxes the old fashion way again
Date published: 2022-04-19
Rated 5 out of 5 by from Good Easy to use and fast I love it and tacos, Yayayaya
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Great! It was step by step and easy to use! I would highly recommend.
Date published: 2022-04-19
Rated 1 out of 5 by from Bad Experience with I was forced to use TurboTax Live. When I called a specialist, they emailed me a Service Code. When I applied the service code it was $0.00. When I called a specialist again, they sent me another Service Code. That didn't work either. I wasted so much time on the phone both days. I've used TurboTax for 7 years - don't think I will again. Easier to walk down to H&R which is down the street from where I work, or a tax accountant for how much I paid TurboTax for very simple taxes this year.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS GREAT GREAT APP TO USE IT WAS VERY EASY AND IM SATICFIED
Date published: 2022-04-19
Rated 4 out of 5 by from It was easy Quick easy and well explained what I didn’t know with the tips and what not
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 784
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Convoluted pricing, increasingly glitchy I've used Turbo Tax to file my taxes for nearly a decade now. Over that time the product has gone from a convenient and affordable way to file simple W-2 taxes to a bait-and-switch system with convoluted pricing. Despite the fact that TurboTax knew from the start that I was reporting a Robinhood account, I was not informed until very near the end of the process that I would also be forced to upgrade my service because of this. The cost of a state return is also kept hidden from the user until near the end of the process despite the fact that turbotax imports my W-2 automatically and knows what state I am filing in. The cost of this service has been steadily climbing but this time it was over $200 for a single income filing. It is no longer worth the cost and I will be filing my own taxes next year. I also had a repeated problem with the site failing to import my robinhood forms. No error or problem with my information was noted but the site repeatedly showed the documents had been imported only to redirect me back to the original page with "needs review" appearing under to robinhood tab.
Date published: 2022-04-19
Rated 5 out of 5 by from Nice fast and easy I really enjoyed using Turbo Tax and appreciate how much they've helped me progress.
Date published: 2022-04-19
Rated 4 out of 5 by from Pretty straight forward Walks you through each step. Some things are confusing in the way they are worded, but there are lots of (?)s to click on and get more information.
Date published: 2022-04-19
Rated 5 out of 5 by from First time user loved it This is my first time doing taxes and i was a bit nervous but turbo tax made the process seamless and easy!!! and got refunds i didn't know about.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is fast and easy this is the 2nd year I used it,and find it great. I will probably never get anyone to do my taxes the old fashion way again
Date published: 2022-04-19
Rated 5 out of 5 by from Good Easy to use and fast I love it and tacos, Yayayaya
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Great! It was step by step and easy to use! I would highly recommend.
Date published: 2022-04-19
Rated 1 out of 5 by from Bad Experience with I was forced to use TurboTax Live. When I called a specialist, they emailed me a Service Code. When I applied the service code it was $0.00. When I called a specialist again, they sent me another Service Code. That didn't work either. I wasted so much time on the phone both days. I've used TurboTax for 7 years - don't think I will again. Easier to walk down to H&R which is down the street from where I work, or a tax accountant for how much I paid TurboTax for very simple taxes this year.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX IS GREAT GREAT APP TO USE IT WAS VERY EASY AND IM SATICFIED
Date published: 2022-04-19
Rated 4 out of 5 by from It was easy Quick easy and well explained what I didn’t know with the tips and what not
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 784