TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Misleading Once you select TurboTax Live or any add ons you can not get out of them. There is no option to go back to something more affordable and you end up paying for a service you don't even use. Not worth it. I tried to get help and the website made me restart the whole process four times so I never got an anwer. Waste of money.
Date published: 2022-03-26
Rated 5 out of 5 by from Live Full Service is fantastic! I was going to transition from an external tax service to self-service Turbo tax this year. However, during me working on filing by myself, I ran into an issue and I was not sure as to how to solve that issue. I was thinking of getting live help, but somehow I felt more comfortable to have someone take over and completely do the filing on my behalf. The cost of Turbotax live service compared to the service that i used was 1/6th of what i paid last year and was only 4 times the self-service cost and hence the mathematics helped me decide on live tax service. I was a little bit concerned when I had an earlier match with an advisor but that advisor moved away and we got the help from Julio who did our taxes. Julio was professional, communicated real well, was open to getting on calls (we got to one where we provided clarity) and did a great job with taxes. Overall, I came away very impressed with the quality of the person that helped us and the relative ease I could do this with Turbotax.
Date published: 2022-03-26
Rated 3 out of 5 by from Turbo tax has stepped backwards I am 55 years old and I have used turbo tax every year except maybe three. This year has been a disapointment. I had more errors in the program than I have in years past. I thought the program this year is slow and sluggish. Overall not too impressed.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is awesome Easy to use. Covers all my situations. Allows me to work at my own pace
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo is great Great job will use them again an pass the word on about there service
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax actually is tremendous.... Michelle and Deborah were both very good representatives of Turbo tax. Michelle was a tremendous help in getting me the answer to how to handle a certain income issue and if I have a problem in the future I hope I get her on the line. Thanks 3-26-2022
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Deluxe TurboTax is very easy to use and the explanations are helpful
Date published: 2022-03-26
Rated 4 out of 5 by from This year's process is NOT user friendly The flow of the process and the way information was presented was not user friendly. It took 5-6 tries before figuring out how to enter 1099-INT. Same to enter 1099-DIV. These were called investments. Should be called interest and dividends with a continue button, not an add investments button. The word investments brings to mind stocks, bonds, not interest from a bank. Overall, Turbo Tax is a good product, but "real" people need to be a part of the process when overhauling the user interface.
Date published: 2022-03-26
Rated 4 out of 5 by from Turbo Tax is Fast & Easy to use. I have used Turbo Tax for 25 years now! Great program and worth the money.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Awesome Very Good!! Easy to use and understand. Will use again next year!!!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 7818
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Misleading Once you select TurboTax Live or any add ons you can not get out of them. There is no option to go back to something more affordable and you end up paying for a service you don't even use. Not worth it. I tried to get help and the website made me restart the whole process four times so I never got an anwer. Waste of money.
Date published: 2022-03-26
Rated 5 out of 5 by from Live Full Service is fantastic! I was going to transition from an external tax service to self-service Turbo tax this year. However, during me working on filing by myself, I ran into an issue and I was not sure as to how to solve that issue. I was thinking of getting live help, but somehow I felt more comfortable to have someone take over and completely do the filing on my behalf. The cost of Turbotax live service compared to the service that i used was 1/6th of what i paid last year and was only 4 times the self-service cost and hence the mathematics helped me decide on live tax service. I was a little bit concerned when I had an earlier match with an advisor but that advisor moved away and we got the help from Julio who did our taxes. Julio was professional, communicated real well, was open to getting on calls (we got to one where we provided clarity) and did a great job with taxes. Overall, I came away very impressed with the quality of the person that helped us and the relative ease I could do this with Turbotax.
Date published: 2022-03-26
Rated 3 out of 5 by from Turbo tax has stepped backwards I am 55 years old and I have used turbo tax every year except maybe three. This year has been a disapointment. I had more errors in the program than I have in years past. I thought the program this year is slow and sluggish. Overall not too impressed.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is awesome Easy to use. Covers all my situations. Allows me to work at my own pace
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo is great Great job will use them again an pass the word on about there service
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax actually is tremendous.... Michelle and Deborah were both very good representatives of Turbo tax. Michelle was a tremendous help in getting me the answer to how to handle a certain income issue and if I have a problem in the future I hope I get her on the line. Thanks 3-26-2022
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Deluxe TurboTax is very easy to use and the explanations are helpful
Date published: 2022-03-26
Rated 4 out of 5 by from This year's process is NOT user friendly The flow of the process and the way information was presented was not user friendly. It took 5-6 tries before figuring out how to enter 1099-INT. Same to enter 1099-DIV. These were called investments. Should be called interest and dividends with a continue button, not an add investments button. The word investments brings to mind stocks, bonds, not interest from a bank. Overall, Turbo Tax is a good product, but "real" people need to be a part of the process when overhauling the user interface.
Date published: 2022-03-26
Rated 4 out of 5 by from Turbo Tax is Fast & Easy to use. I have used Turbo Tax for 25 years now! Great program and worth the money.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Awesome Very Good!! Easy to use and understand. Will use again next year!!!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 7818