TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Always use Turbotax Kept me on track! I am almost 90 years old and Turbotax led me along!
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is awesome The expert was wonderful & helpful during the process I highly recommend it.
Date published: 2022-03-25
Rated 5 out of 5 by from Straight Forward and Helpful! Turbo Tax allows me to step into doing our taxes on my time and still feel like I'm understanding of what our tax situation is.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the very best it’s quick & awesome I had the greatest experience with turbo tax I got a huge tax return
Date published: 2022-03-25
Rated 4 out of 5 by from Good Would like to have more readily available information for check errors. The errors do not provide a very good detailed description without having to go to another screen in a forum.
Date published: 2022-03-25
Rated 2 out of 5 by from Hidden Fees I purchased one of the more expensive packages so I could file for all my kids (students who earn a little). Beware of surprise fees. Extra $25 per state return. $39 refund processing fee. I had to look up that is due to taking fees from refund. So, essentially, it is a fee to pay a fee. You have to do some research to fund out that only happens when you pay fes from refund. My son has $0 tax but $25 fees on top of purchasing the package in the first place. It does not handle "kiddie tax" form well (no step by step on that one).
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is awsome! Easy to use. Friendly service. Ready to answer my questions.
Date published: 2022-03-25
Rated 4 out of 5 by from I Use only TurboTax I engaged with a Live Expert and he helped me immensely.
Date published: 2022-03-25
Rated 2 out of 5 by from Not likely to be back. I had a few problems with TurboTax this year. I usually prepared my taxes myself, but this year I decided to let a Tax Expert prepare them. My expert was very slow at responding to any questions or concerns I had for a greater portion of the filing. She got a little better toward the end. The price, knowing what I know now, is extremely high. I was quoted a cheaper price by a huge margin from other institutions.
Date published: 2022-03-25
Rated 4 out of 5 by from Didnt mind the switch I purchased the home version of TT for the past 10 years. I just liked working at my own pace and always having a copy of TT handy. When I switched to the online version, I was hesitant. But, after going through everything, I became comfortable with it. Good product that has not let me down!
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7807
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always use Turbotax Kept me on track! I am almost 90 years old and Turbotax led me along!
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is awesome The expert was wonderful & helpful during the process I highly recommend it.
Date published: 2022-03-25
Rated 5 out of 5 by from Straight Forward and Helpful! Turbo Tax allows me to step into doing our taxes on my time and still feel like I'm understanding of what our tax situation is.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the very best it’s quick & awesome I had the greatest experience with turbo tax I got a huge tax return
Date published: 2022-03-25
Rated 4 out of 5 by from Good Would like to have more readily available information for check errors. The errors do not provide a very good detailed description without having to go to another screen in a forum.
Date published: 2022-03-25
Rated 2 out of 5 by from Hidden Fees I purchased one of the more expensive packages so I could file for all my kids (students who earn a little). Beware of surprise fees. Extra $25 per state return. $39 refund processing fee. I had to look up that is due to taking fees from refund. So, essentially, it is a fee to pay a fee. You have to do some research to fund out that only happens when you pay fes from refund. My son has $0 tax but $25 fees on top of purchasing the package in the first place. It does not handle "kiddie tax" form well (no step by step on that one).
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is awsome! Easy to use. Friendly service. Ready to answer my questions.
Date published: 2022-03-25
Rated 4 out of 5 by from I Use only TurboTax I engaged with a Live Expert and he helped me immensely.
Date published: 2022-03-25
Rated 2 out of 5 by from Not likely to be back. I had a few problems with TurboTax this year. I usually prepared my taxes myself, but this year I decided to let a Tax Expert prepare them. My expert was very slow at responding to any questions or concerns I had for a greater portion of the filing. She got a little better toward the end. The price, knowing what I know now, is extremely high. I was quoted a cheaper price by a huge margin from other institutions.
Date published: 2022-03-25
Rated 4 out of 5 by from Didnt mind the switch I purchased the home version of TT for the past 10 years. I just liked working at my own pace and always having a copy of TT handy. When I switched to the online version, I was hesitant. But, after going through everything, I became comfortable with it. Good product that has not let me down!
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7807