TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281603 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax Is Still a Keeper! I have had experience submitting both complicated and simple standard deduction returns over several years utilizing the Vanguard Group Investment site. It has been relatively easy with information from the Vanguard Group downloaded directly with accuracy. This year was definitely frustrating and I almost went to H&R Block for help finalizing tax preparation and transmittal. This frustration originated from the 1099R forms submitted by Vanguard in which they were combining a rollover and conversion into one set of numbers. I finally figured out how to go about this and in the end produced the true tax liability.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is Easy and Thorough Turbo Tax is easy and convenient. I actually was able to get better refunds through Turbo Tax than the tax service I was using. I told my sister about it, and she too received refunds greater than the tax service she was using (my refunds at the time increased $3000 and hers $1500, so very significant).
Date published: 2021-03-07
Rated 5 out of 5 by from Thumbs up Simple for Me to do my taxes. Easy step by step. Haven't had any problems with Turbo Tax
Date published: 2021-03-07
Rated 1 out of 5 by from fiduciary app has problems Can't delete beneficiaries; can't file 8949 BoxF; lots of effort to make manual adjustments to get desired results
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great I was very easy. when I had a question about a document I got a straightforward answer.
Date published: 2021-03-07
Rated 3 out of 5 by from Generally good, but buggy (bugs listed here) It did the job after a lot of research and figuring out why things weren't working right. I've seen 1 bug in this 2020 version that I saw last year in the 2019 version. And then 2 additional bugs. Please fix these: 1) In Federal, under Deductions, the "Advertising and promotion" amount is also included (so double) in the total of "Common business expenses", but HIDDEN. Go ahead, add up the items in "Common business expenses", it doesn't match its own total. It also includes the "Advertising and promotion" amount. Note that I had imported from QuickBooks Pro 2016 to get the amounts. 2) In State (CA), it added Form 3554 (New Employment Credit). Why? I was never asked if I wanted this. Also, because it was added it had an error on it because question E wasn't answered. So, I had to manually delete this form. 3) In State (CA), on Form 100S p4-6, section 18 (Other State Taxes), line 18E was checked "Paid" when there was no value for it. Other than this checkbox, section 18 was empty (n/a). So, I had to uncheck this. This should be fixed to be handled automatically.
Date published: 2021-03-07
Rated 3 out of 5 by from misleading fields I've appreciated the convenience and simplicity of TurboTax over the years, but the we almost missed out on $1500 this year because their description of "how many months of the year did you have your dependent" meant CUSTODY. My son was born in October, therefore I had him 3 months. NOPE! Once I put that I had him for a year (meaning full custody), I corrected the error. JUST USE THE WORD CUSTODY.
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great My experience with turbo tax has been a peace of mind this year filing my taxes. Turbo tax has been great, they made it so simple for me to file my taxes.
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to work with I have used for years for neighbor, daughter and myself.
Date published: 2021-03-07
Rated 4 out of 5 by from awesome! Turbo tax home and Small business was very helpful in getting my taxes filed.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7802
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Is Still a Keeper! I have had experience submitting both complicated and simple standard deduction returns over several years utilizing the Vanguard Group Investment site. It has been relatively easy with information from the Vanguard Group downloaded directly with accuracy. This year was definitely frustrating and I almost went to H&R Block for help finalizing tax preparation and transmittal. This frustration originated from the 1099R forms submitted by Vanguard in which they were combining a rollover and conversion into one set of numbers. I finally figured out how to go about this and in the end produced the true tax liability.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is Easy and Thorough Turbo Tax is easy and convenient. I actually was able to get better refunds through Turbo Tax than the tax service I was using. I told my sister about it, and she too received refunds greater than the tax service she was using (my refunds at the time increased $3000 and hers $1500, so very significant).
Date published: 2021-03-07
Rated 5 out of 5 by from Thumbs up Simple for Me to do my taxes. Easy step by step. Haven't had any problems with Turbo Tax
Date published: 2021-03-07
Rated 1 out of 5 by from fiduciary app has problems Can't delete beneficiaries; can't file 8949 BoxF; lots of effort to make manual adjustments to get desired results
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great I was very easy. when I had a question about a document I got a straightforward answer.
Date published: 2021-03-07
Rated 3 out of 5 by from Generally good, but buggy (bugs listed here) It did the job after a lot of research and figuring out why things weren't working right. I've seen 1 bug in this 2020 version that I saw last year in the 2019 version. And then 2 additional bugs. Please fix these: 1) In Federal, under Deductions, the "Advertising and promotion" amount is also included (so double) in the total of "Common business expenses", but HIDDEN. Go ahead, add up the items in "Common business expenses", it doesn't match its own total. It also includes the "Advertising and promotion" amount. Note that I had imported from QuickBooks Pro 2016 to get the amounts. 2) In State (CA), it added Form 3554 (New Employment Credit). Why? I was never asked if I wanted this. Also, because it was added it had an error on it because question E wasn't answered. So, I had to manually delete this form. 3) In State (CA), on Form 100S p4-6, section 18 (Other State Taxes), line 18E was checked "Paid" when there was no value for it. Other than this checkbox, section 18 was empty (n/a). So, I had to uncheck this. This should be fixed to be handled automatically.
Date published: 2021-03-07
Rated 3 out of 5 by from misleading fields I've appreciated the convenience and simplicity of TurboTax over the years, but the we almost missed out on $1500 this year because their description of "how many months of the year did you have your dependent" meant CUSTODY. My son was born in October, therefore I had him 3 months. NOPE! Once I put that I had him for a year (meaning full custody), I corrected the error. JUST USE THE WORD CUSTODY.
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great My experience with turbo tax has been a peace of mind this year filing my taxes. Turbo tax has been great, they made it so simple for me to file my taxes.
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to work with I have used for years for neighbor, daughter and myself.
Date published: 2021-03-07
Rated 4 out of 5 by from awesome! Turbo tax home and Small business was very helpful in getting my taxes filed.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7802