TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from AWESOME!! SO HELPFUL AND LESS STRESS AND NO HEADACHE FOR ME!
Date published: 2023-03-06
Rated 3 out of 5 by from Remove the need to file This is a annual ritual hated by most Americans. Please send your lobbiest to the Hill to request flat tax rates, no loop holes and autofile like many other first world countries alread do.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax was fast and easy! I am hoping for a better experience this year, after receiving $1,500 less than my estimated refund amount last year. Still not sure what happened.
Date published: 2023-03-06
Rated 4 out of 5 by from Easy yet can be difficult Although mostly intuitive, some parts are difficult. For example, if importing prior year is missed, there is no way to go back. Also importing documents from financial institutions is tricky.
Date published: 2023-03-06
Rated 2 out of 5 by from Overpriced It took me 40 minutes, which was nice, but because I asked one question to the chat bot now I have to pay $268 for "premium" TurboTax? Come on. My total refund is $100 less than that.
Date published: 2023-03-06
Rated 1 out of 5 by from Annoying upsells, inapplicable credits 1. Constantly trying to upsell, even as I already pay for premium. 2. It offers child credit and forces me to go 3 times through questions, even though that credit is phased out for my income level 3. It annoys me with tons of deductions even though there is no chance I can reach the standard deduction limit
Date published: 2023-03-06
Rated 5 out of 5 by from WOO WOO THANK YOU SO MUCH. I could'nt of done this myself. Br'ze was awesome, thank you again Katie
Date published: 2023-03-06
Rated 2 out of 5 by from Says required form isn't required TurboTax says10956-A isn't required but IRS rejected the return until I hunted through the menus to find and add it manually.
Date published: 2023-03-06
Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME!! SO HELPFUL AND LESS STRESS AND NO HEADACHE FOR ME!
Date published: 2023-03-06
Rated 3 out of 5 by from Remove the need to file This is a annual ritual hated by most Americans. Please send your lobbiest to the Hill to request flat tax rates, no loop holes and autofile like many other first world countries alread do.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax was fast and easy! I am hoping for a better experience this year, after receiving $1,500 less than my estimated refund amount last year. Still not sure what happened.
Date published: 2023-03-06
Rated 4 out of 5 by from Easy yet can be difficult Although mostly intuitive, some parts are difficult. For example, if importing prior year is missed, there is no way to go back. Also importing documents from financial institutions is tricky.
Date published: 2023-03-06
Rated 2 out of 5 by from Overpriced It took me 40 minutes, which was nice, but because I asked one question to the chat bot now I have to pay $268 for "premium" TurboTax? Come on. My total refund is $100 less than that.
Date published: 2023-03-06
Rated 1 out of 5 by from Annoying upsells, inapplicable credits 1. Constantly trying to upsell, even as I already pay for premium. 2. It offers child credit and forces me to go 3 times through questions, even though that credit is phased out for my income level 3. It annoys me with tons of deductions even though there is no chance I can reach the standard deduction limit
Date published: 2023-03-06
Rated 5 out of 5 by from WOO WOO THANK YOU SO MUCH. I could'nt of done this myself. Br'ze was awesome, thank you again Katie
Date published: 2023-03-06
Rated 2 out of 5 by from Says required form isn't required TurboTax says10956-A isn't required but IRS rejected the return until I hunted through the menus to find and add it manually.
Date published: 2023-03-06
Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7799