TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from So user friendly! Every step was clearly, effectively and simply communicated. Every question promptly and effectively answered.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes doing taxes so easy Great program, made it painless and easy, unlike the actual paying of said taxes lol
Date published: 2023-04-18
Rated 1 out of 5 by from Too Expensive Ran out of time this year so I had to go with turbotax since they have all my info. I got an $80 refund and they charged me $180 to file a federal and state return. I will never be using this company again.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use really easy and very good to use definitely will be using this again next year
Date published: 2023-04-18
Rated 4 out of 5 by from Good, ScheduleK and Self Employment parts r tricky Had some difficulty inputting the schedule K and self employment information. Eventually figured it out but it took a bit longer than the other parts. Some of the questions were a bit different from what I've experienced in the past.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK Turbo Tax is usually free but I got charged this year. Every year I have used Turbo Tax I have owed money. This will be the last year I use this service because I don't believe they truly look at everything.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Premium has made filing a easier Turbo Tax Premium has made the process easier to complete. I have done it for the last 3 years.
Date published: 2023-04-18
Rated 3 out of 5 by from Used to be simpler I have used Turbo Tax for probably 10 years and this year is the first that I got frustrated. I think they made the questions more complicated, asked for information I thought they should have from my previous return, and the live-person could not really figure out the answer to my question (where a certain line on last year's Schedule A was. We both guessed and I hope we were correct.
Date published: 2023-04-18
Rated 4 out of 5 by from c Good improvements over last year. Easier to correct mistakes this year. Still could be made easier
Date published: 2023-04-18
Rated 1 out of 5 by from Very Frusterated I am extremely upset with Turbo Tax and their constant attempts to up-sell me. Throughout the entire process of doing my taxes they kept offering to upgrade me to a higher level which would charge me or giving me the option to stay on the level I was at. I had to continuously select that I didn't want to spend money on this. In the final step it told me I needed to pay $119 to get my taxes filed! I had no idea that it was going to charge me because I declined all of their offers and at that point it was too late to use a different program.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 780
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So user friendly! Every step was clearly, effectively and simply communicated. Every question promptly and effectively answered.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes doing taxes so easy Great program, made it painless and easy, unlike the actual paying of said taxes lol
Date published: 2023-04-18
Rated 1 out of 5 by from Too Expensive Ran out of time this year so I had to go with turbotax since they have all my info. I got an $80 refund and they charged me $180 to file a federal and state return. I will never be using this company again.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use really easy and very good to use definitely will be using this again next year
Date published: 2023-04-18
Rated 4 out of 5 by from Good, ScheduleK and Self Employment parts r tricky Had some difficulty inputting the schedule K and self employment information. Eventually figured it out but it took a bit longer than the other parts. Some of the questions were a bit different from what I've experienced in the past.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK Turbo Tax is usually free but I got charged this year. Every year I have used Turbo Tax I have owed money. This will be the last year I use this service because I don't believe they truly look at everything.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Premium has made filing a easier Turbo Tax Premium has made the process easier to complete. I have done it for the last 3 years.
Date published: 2023-04-18
Rated 3 out of 5 by from Used to be simpler I have used Turbo Tax for probably 10 years and this year is the first that I got frustrated. I think they made the questions more complicated, asked for information I thought they should have from my previous return, and the live-person could not really figure out the answer to my question (where a certain line on last year's Schedule A was. We both guessed and I hope we were correct.
Date published: 2023-04-18
Rated 4 out of 5 by from c Good improvements over last year. Easier to correct mistakes this year. Still could be made easier
Date published: 2023-04-18
Rated 1 out of 5 by from Very Frusterated I am extremely upset with Turbo Tax and their constant attempts to up-sell me. Throughout the entire process of doing my taxes they kept offering to upgrade me to a higher level which would charge me or giving me the option to stay on the level I was at. I had to continuously select that I didn't want to spend money on this. In the final step it told me I needed to pay $119 to get my taxes filed! I had no idea that it was going to charge me because I declined all of their offers and at that point it was too late to use a different program.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 780