TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use Lots of complicated stuff that I'd have never come up with on my own.
Date published: 2022-03-25
Rated 1 out of 5 by from Mistakes were Made I was told that I would need to purchase an upgraded plan for $229.00 because some of my documents (retirement rollover) was complicated. Gave a very vauge and non-specific reason for why I needed an upgrade. Since I have only filed once in the past, I feel like I was taken advantage of. Then, once they completed my tax return the price jumped up to $359.00 for the upgrade which I disputed and was able to get it reduced back down to $249.00 which was still over what I agreed to. Throughout the process of figuring out how to get the price reduced the represtentative did not understand my frustration and did not want to admit that she made a mistake.
Date published: 2022-03-25
Rated 5 out of 5 by from GREAT!! Our tax expert Angela was AMAZING! Se answered all our questions and got our taxes done quickly!
Date published: 2022-03-25
Rated 3 out of 5 by from PLEASE USE MAC Please make Turbo Tax Business for use on Apple computers, please, please, please!!! We use Mac for everything except this one thing. I have to borrow a computer because it does not make financial sense to buy a PC to use three days a year. It is so frustrating, when each year I go to buy Turbo Tax Business, hoping to find it finally compatible with Mac OS, only to find that it isn't. I am looking for a replacement tax preparation software and may even opt for using a CPA instead of doing it myself.
Date published: 2022-03-25
Rated 5 out of 5 by from Using turbotax was great!! Having someone do my taxes in less time then I do on my own was great. No going crazy trying to understand tax forms.
Date published: 2022-03-25
Rated 4 out of 5 by from needs a little twick first it takes long to retrieve your data from from the drive. some of the some of the questions and answers I had to read them a couple of times to understand them
Date published: 2022-03-25
Rated 5 out of 5 by from Helped alot I had to file a capitol gains form and found it pretty easy with TurboTax
Date published: 2022-03-25
Rated 1 out of 5 by from TurboTax is maximally frustrating TurboTax does not permit you to see your actual tax forms until the very end of the process. This makes it impossible to check for errors. I found an error on a form at the last minute (a duplication that TurboTax did not catch) and had to go back through to fix it. It is extremely annoying not to be able to check your tax forms as you go along. To be able to do so, as in the past, would make tax preparation much easier and faster.
Date published: 2022-03-25
Rated 5 out of 5 by from Good I’m satisfied with the service,will keep using TurboTax. Thank you
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great Had no problems. I have used Turbo Tax for the last few years.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7788
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Lots of complicated stuff that I'd have never come up with on my own.
Date published: 2022-03-25
Rated 1 out of 5 by from Mistakes were Made I was told that I would need to purchase an upgraded plan for $229.00 because some of my documents (retirement rollover) was complicated. Gave a very vauge and non-specific reason for why I needed an upgrade. Since I have only filed once in the past, I feel like I was taken advantage of. Then, once they completed my tax return the price jumped up to $359.00 for the upgrade which I disputed and was able to get it reduced back down to $249.00 which was still over what I agreed to. Throughout the process of figuring out how to get the price reduced the represtentative did not understand my frustration and did not want to admit that she made a mistake.
Date published: 2022-03-25
Rated 5 out of 5 by from GREAT!! Our tax expert Angela was AMAZING! Se answered all our questions and got our taxes done quickly!
Date published: 2022-03-25
Rated 3 out of 5 by from PLEASE USE MAC Please make Turbo Tax Business for use on Apple computers, please, please, please!!! We use Mac for everything except this one thing. I have to borrow a computer because it does not make financial sense to buy a PC to use three days a year. It is so frustrating, when each year I go to buy Turbo Tax Business, hoping to find it finally compatible with Mac OS, only to find that it isn't. I am looking for a replacement tax preparation software and may even opt for using a CPA instead of doing it myself.
Date published: 2022-03-25
Rated 5 out of 5 by from Using turbotax was great!! Having someone do my taxes in less time then I do on my own was great. No going crazy trying to understand tax forms.
Date published: 2022-03-25
Rated 4 out of 5 by from needs a little twick first it takes long to retrieve your data from from the drive. some of the some of the questions and answers I had to read them a couple of times to understand them
Date published: 2022-03-25
Rated 5 out of 5 by from Helped alot I had to file a capitol gains form and found it pretty easy with TurboTax
Date published: 2022-03-25
Rated 1 out of 5 by from TurboTax is maximally frustrating TurboTax does not permit you to see your actual tax forms until the very end of the process. This makes it impossible to check for errors. I found an error on a form at the last minute (a duplication that TurboTax did not catch) and had to go back through to fix it. It is extremely annoying not to be able to check your tax forms as you go along. To be able to do so, as in the past, would make tax preparation much easier and faster.
Date published: 2022-03-25
Rated 5 out of 5 by from Good I’m satisfied with the service,will keep using TurboTax. Thank you
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great Had no problems. I have used Turbo Tax for the last few years.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7788